PagerDuty Reviews

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Vendor
Staff Product Manager at a software R&D company with 1,001-5,000 employees
Sep 13 2018

What is most valuable?

Obviously, scheduling the calls is a valuable feature. We have a feature where there were three calls: primary one, primary two and primary three. If this guy doesn't pick up, it will respond a certain way; that's the most valuable feature. We use it on the weekends. If some customer escalates, I'll… more»

What needs improvement?

I would like to see them increase the content base and add integrations with different systems, for example, with ZenDesk or Slack; if it could integrate more with those types of systems. We use ZenDesk; I’d like to link this to ZenDesk. I’d like more integration points.

Which solution did I use previously and why did I switch?

When I joined the company, it was already there; they were already using it.

What other advice do I have?

Evaluate your requirements first. Determine the number of users. What is your user base? Are you going to grow more? That's what I would decide. When I select working with vendors, I look for a more reliable solution. I want something that meets my requirements. I don't worry about the UI and stuff… more»
Michael Maack
Real User
Owner at IT Verke limited
Sep 12 2019

What is most valuable?

The feature I like the most is the alarming.

What needs improvement?

Something that needs to be improved is adding multilingual support.

What's my experience with pricing, setup cost, and licensing?

Licensing costs are around $700 a month and the only additional costs are phone costs in some instances.

What other advice do I have?

I would advise others to make sure it's a good fit for their organization and that you have your internal organization sketched out before you install the product. I rate this a solid nine out of ten. In the next version I would like to see… more»

Which other solutions did I evaluate?

We looked at some other options, including on-site servers, but decided to go with PagerDuty.

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What is PagerDuty?

PagerDuty is an agile incident management solution that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable alerts, PagerDuty streamlines the incident management lifecycle by reducing noise and resolution times. With hundreds of native integrations with operations tools, automated scheduling, advance reporting and guaranteed availability, PagerDuty is trusted by over 7,000 organizations globally to increase business and employee efficiency. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others. To try PagerDuty for free, or to get more information, visit www.pagerduty.com.

PagerDuty customers

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

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