PagerDuty Reviews

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Real User
Staff Product Manager at a software R&D company with 1,001-5,000 employees
Sep 13 2018

What is most valuable?

Obviously, scheduling the calls is a valuable feature. We have a feature where there were three calls: primary one, primary two and primary three. If this guy doesn't pick up, it will respond a certain way; that's the most valuable feature. We use it on the weekends. If some customer escalates, I'll… more»

What needs improvement?

I would like to see them increase the content base and add integrations with different systems, for example, with ZenDesk or Slack; if it could integrate more with those types of systems. We use ZenDesk; I’d like to link this to ZenDesk. I’d like more integration points.

If you previously used a different solution, which one did you use and why did you switch?

When I joined the company, it was already there; they were already using it.

What other advice do I have?

Evaluate your requirements first. Determine the number of users. What is your user base? Are you going to grow more? That's what I would decide. When I select working with vendors, I look for a more reliable solution. I want something that meets my requirements. I don't worry about the UI and stuff… more»
Michael Maack
Real User
Owner at IT Verke limited
Sep 12 2019

What is most valuable?

The feature I like the most is the alarming.

What needs improvement?

Something that needs to be improved is adding multilingual support.

What's my experience with pricing, setup cost, and licensing?

Licensing costs are around $700 a month and the only additional costs are phone costs in some instances.

What other advice do I have?

I would advise others to make sure it's a good fit for their organization and that you have your internal organization sketched out before you install the product. I rate this a solid nine out of ten. In the next version I would like to see… more»

Which other solutions did I evaluate?

We looked at some other options, including on-site servers, but decided to go with PagerDuty.
Find out what your peers are saying about PagerDuty, Atlassian, Everbridge and others in IT Alerting and Incident Management. Updated: September 2019.
371,355 professionals have used our research since 2012.
Real User
Agile PLM Practice Lead at a tech services company with 51-200 employees
Nov 20 2017

What is most valuable?

Notification is the most valuable feature.

How has it helped my organization?

It allows us to provide better customer support.

What needs improvement?

I would like to see more content in the notification messages; although, that might be a configuration on our end.

What other advice do I have?

I would say look at PagerDuty. Look around, because I didn't. But it is definitely a good option. We didn't really do any training and it was pretty well accepted. I regret not doing training. They had a booth at a recent conference. I… more»

Which other solutions did I evaluate?

I can't help with this. I wasn't involved in the selection.

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User Assessments By Topic About PagerDuty

Find out what your peers are saying about PagerDuty, Atlassian, Everbridge and others in IT Alerting and Incident Management. Updated: September 2019.
371,355 professionals have used our research since 2012.

PagerDuty Questions

What is PagerDuty?

PagerDuty is an agile incident management solution that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable alerts, PagerDuty streamlines the incident management lifecycle by reducing noise and resolution times. With hundreds of native integrations with operations tools, automated scheduling, advance reporting and guaranteed availability, PagerDuty is trusted by over 7,000 organizations globally to increase business and employee efficiency. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others. To try PagerDuty for free, or to get more information, visit www.pagerduty.com.

PagerDuty customers

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

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