PagerDuty Reviews

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Real User
Staff Product Manager at a software R&D company with 1,001-5,000 employees
Nov 13 2016

What is most valuable?

Obviously, scheduling the calls is a valuable feature. We have a feature where there were three calls: primary one, primary two and primary three. If this guy doesn't pick up, it... more»

What needs improvement?

I would like to see them increase the content base and add integrations with different systems, for example, with ZenDesk or Slack; if it could integrate more with those types of... more»

Which other solutions did I evaluate??

When I joined the company, it was already there; they were already using it.

What other advice do I have??

Evaluate your requirements first. Determine the number of users. What is your user base? Are you going to grow more? That's what I would decide. When I select working with vendors,... more»
Real User
Agile PLM Practice Lead at a tech services company with 51-200 employees
Nov 20 2017

What is most valuable?

Notification is the most valuable feature.

How has it helped my organization?

It allows us to provide better customer support.

What needs improvement?

I would like to see more content in the notification messages; although, that might be a configuration on our end.

What other advice do I have??

I would say look at PagerDuty. Look around, because I didn't. But it is definitely a good option. We didn't really do any training and it was pretty well accepted. I regret not... more»


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What is PagerDuty?

PagerDuty is an agile incident management solution that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable alerts, PagerDuty streamlines the incident management lifecycle by reducing noise and resolution times. With hundreds of native integrations with operations tools, automated scheduling, advance reporting and guaranteed availability, PagerDuty is trusted by over 7,000 organizations globally to increase business and employee efficiency. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others. To try PagerDuty for free, or to get more information, visit

PagerDuty customers

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

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