PagerDuty Reviews

PagerDuty is the #2 ranked solution of our top IT Alerting and Incident Management tools. It's rated 4.3 out of 5 stars, and is most commonly compared to ServiceNow - PagerDuty vs ServiceNow

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Darrin Khan
Real User
Compliance, Security & Testing Manager at a financial services firm with 11-50 employees
Oct 15 2020

What is most valuable?

The scheduling feature is the main valuable one for us, because it was previously costing us time. For example, when I was doing the scheduling for the rosters, I would be… more »

How has it helped my organization?

One of the things with our incident flow is that it generates Jira tickets for us. So, its JIRA integration is a critical thing because we need to have that logged for… more »

What needs improvement?

Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of… more »

What's my experience with pricing, setup cost, and licensing?

If you add more people, then you have to pay more, which is always a thing with the SaaS solutions. PagerDuty's pricing seems competitive. At one point, we were looking at… more »

Which solution did I use previously and why did I switch?

At the time of implementation, the solution was to replace our SMS-based solution, taking the rostering and management of the SMS rotation and making it easier. This was a… more »

What other advice do I have?

For whatever solution you have for alerting, and it being such a critical role in incident management, you need to be able to rely on it. PagerDuty allows us to do that… more »

Which other solutions did I evaluate?

Over the years, we have looked at other solutions: OpsGenie and VictorOps. There was another one, but they faded away. We were also using Pingdom at one point. Some of… more »
Real User
VP of Engineering at a comms service provider with 201-500 employees
Jul 27 2020

What is most valuable?

The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning… more »

How has it helped my organization?

PagerDuty enables us to implement well-known techniques for on-call. It helps with managing schedules, being able to escalate issues, and being able to add people to an… more »

What needs improvement?

The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it… more »

What's my experience with pricing, setup cost, and licensing?

A con, a failure, is the cost which is quite high. But if you want to get a full-featured application and you have a big team... Some important features are closed to a… more »

Which solution did I use previously and why did I switch?

In my previous company we used a home-grown system before PagerDuty.

What other advice do I have?

From the get-go, approach it in a way where you can get the most out of it. Really engage with PagerDuty from the beginning to support you on that journey. Otherwise, you… more »

Which other solutions did I evaluate?

We have done some investigation internally, but nothing really serious. We looked at Opsgenie and VictorOps. We didn't see a reason to change. We trust PagerDuty. The main… more »
Learn what your peers think about PagerDuty. Get advice and tips from experienced pros sharing their opinions. Updated: October 2020.
442,517 professionals have used our research since 2012.
Gilad Karmy
Real User
Tier 4 Support Team Leader at a comms service provider with 10,001+ employees
Mar 05 2020

What is most valuable?

It's a tool for incident management, to help us understand what happened during an alert. A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated… more »

How has it helped my organization?

When my team is needed immediately, instead of people trying to catch someone on the phone or by email during off-hours, it's easier to use this kind of service. People can just fire an email to an on-call email address and it will catch the current on-call who knows he has to be available at that… more »

What needs improvement?

There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule. Due to that, I need to do extra work to adjust it, due to specific team needs or how I'm… more »

What other advice do I have?

I don't use the solution's analytics very much. I only use it at the end of the year if management wants to see its usage and the capacity of my team. We have about 60 to 80 users of the solution. Most of them are support engineers, developers, and some managers.
Michael Maack
Real User
Owner at IT Verke limited
Sep 12 2019

What is most valuable?

The feature I like the most is the alarming.

What needs improvement?

Something that needs to be improved is adding multilingual support.

What's my experience with pricing, setup cost, and licensing?

Licensing costs are around $700 a month and the only additional costs are phone costs in some instances.

What other advice do I have?

I would advise others to make sure it's a good fit for their organization and that you have your internal organization sketched out before you install the product. I rate this a solid nine out of ten. In the next version I would like to see… more »

Which other solutions did I evaluate?

We looked at some other options, including on-site servers, but decided to go with PagerDuty.

What is PagerDuty?

PagerDuty is an agile incident management solution that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable alerts, PagerDuty streamlines the incident management lifecycle by reducing noise and resolution times. With hundreds of native integrations with operations tools, automated scheduling, advance reporting and guaranteed availability, PagerDuty is trusted by over 7,000 organizations globally to increase business and employee efficiency. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others. To try PagerDuty for free, or to get more information, visit www.pagerduty.com.

PagerDuty customers

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

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