PagerDuty Operations Cloud ROI

SR
Principal Architect at a energy/utilities company with 10,001+ employees

In terms of witnessing an ROI, no one has really done that level of due diligence. 

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Brandon Johnson - PeerSpot reviewer
Director of engineering at a wellness & fitness company with 51-200 employees

We have absolutely seen an ROI.

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Ayodeji Bayo-Makinde - PeerSpot reviewer
Technical Support Engineer at Tek Experts

With the number of features we get, I believe it's a handy tool that is worth the money, so it's a great return on investment.

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Buyer's Guide
PagerDuty Operations Cloud
March 2024
Learn what your peers think about PagerDuty Operations Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
DK
Compliance, Security & Testing Manager at a financial services firm with 11-50 employees

The main flexibility and return on investment we get is that we don't have to do the maintenance on the products that we previously had. It's just seamless. It's like, "Oh yeah, it's reliable. We don't have to do anything else." Whereas, previously it was, "Ah, is the pager actually working?" This reduces worry and everybody's comfortable with the fact that it's going to work. So, the return on investment is more a comfort factor, knowing that we're able to rely on it and not worry that, "Oh, hang on, the alerting's not working," then go and chase up what's wrong with the alerting as well as chase any other problems which come up.
The best thing that we've had is that we get alerted before things happen rather than after the customer's having a problem or notices the problem.

As a result of the reduced white noise, we have reduced engineer fatigue. This means that because the engineers are not tired, their work throughput increases. It is definitely noticeable. If our engineers is working and gets called after hours every night, then when they come in to do their shifts, they're tired because they've had interrupted sleep. Whereas, if we make sure we don't have the white noise and everything else coming through, they're still able to get through their normal workload as well.

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GK
Tier 4 Support Team Leader at a comms service provider with 10,001+ employees

I think we have had a return on our investment but I can't give you actual numbers. It has prevented a lot of potential crises for our customers. We catch things before anyone else knows about them. We are based in Israel while 90 percent of our customers are in the U.S. So we know about customer-facing issues, local time, before they are felt in the U.S. The main functionality is that it calls us for critical issues and outages. It's very helpful and has reduced customer complaints and issues that could cause us to struggle.

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HS
Lead Architect, DevOps at a pharma/biotech company with 10,001+ employees

Our company has already achieved ROI because different tools can alert to a single system and that is very efficient. 

The solution removes the need for multiple systems and handling alerts at each phase. 

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Don Meyers - PeerSpot reviewer
Data and integrations director at KnowBe4

We have seen a return.

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Pramodh M - PeerSpot reviewer
DevSecOps Consultant at a tech services company with 11-50 employees

It's not only the budget that goes into the product. We see all the other factors as well, such as the services that they buy and investments they make in the resources for configuring, working, training, etc. It could help an organization not only financially but also performance-wise in the long term.

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EM
Manager, Service Delivery at Coherent Capital Advisors

The tool saves at least 20% of our time.

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LS
VP of Engineering at a comms service provider with 201-500 employees

The return of investment is from how quickly we engage our teams, meaning that we don't waste time and money. It has returned the price that we pay, but the price is high.

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it_user366126 - PeerSpot reviewer
Lead Systems Analyst at a logistics company with 1,001-5,000 employees

I cannot really put a dollar amount on the ROI, but I can say that we are definitely getting an ROI in our in-house support. Our IT department uses a rotating 24/7 on-call schedule for emergencies. When we are not getting the information from our drivers, it is considered an emergency and will initiate a call to the on-call person. By having PagerDuty send notifications dependent on the actual issue, we can be certain that the correct person will be alerted. In the vast majority of the incidents, the issue is resolved before it is ever noticed by operations.

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it_user377382 - PeerSpot reviewer
Technical Operations Manager with 501-1,000 employees

It is a great product for routing tickets and alerts, so it saves invaluable time.

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it_user369396 - PeerSpot reviewer
Technical Client Support at a financial services firm with 1,001-5,000 employees

I suspect it has paid for itself.

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it_user378300 - PeerSpot reviewer
Senior Network Analyst at a tech services company with 501-1,000 employees

Having an automated system to get the right person out of bed when required is priceless. The first time you know about an issue before your customer does it paid for itself.

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it_user376152 - PeerSpot reviewer
Director of Dev Ops at a tech company with 501-1,000 employees

I definitely think we have made an ROI. Just the ability to be able to respond quicker to the issues that are coming up gives the company a better mean times resolution resolution, which is going to improve upon the return on investment for what we spend on PagerDuty.

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it_user375471 - PeerSpot reviewer
Systems Administrator at a tech company with 51-200 employees

This would be difficult to measure. Without PagerDuty, an element going into error might go unnoticed, or the timeframe of an issue may be unclear - a situation that might cost our company valuable clients. The notification features of PagerDuty and the logged history are incredibly important for identifying problems when they occur and responding to them promptly, as well as ensuring that someone is indeed responding to them at all. Accountability matters. PagerDuty has saved us from creating, through ignorance and inaction, many tense situations with multiple clients. The reliability that PagerDuty provides (as a service) and enforces (as a practice of the service) creates real value in the immeasurable "quality of life" for both our administrators and our clients.

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it_user378309 - PeerSpot reviewer
Sr. Windows Systems Administrator at a financial services firm with 501-1,000 employees

It's my free time on-call off-hours, as I'm not spending as much time figuring out if an alert is real or not.

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it_user376170 - PeerSpot reviewer
Director of Information Technology at a manufacturing company with 501-1,000 employees

Because of this product we have less business critical applications being down for lengthy periods, which is invaluable.

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it_user371349 - PeerSpot reviewer
VP of Support at a tech vendor with 1,001-5,000 employees

We are a cost center, so ROI is measured through savings rather than revenue. However, we measure the ROI through SLA targets and customer service.

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Buyer's Guide
PagerDuty Operations Cloud
March 2024
Learn what your peers think about PagerDuty Operations Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.