PagerDuty Room for Improvement

Darrin Khan
Compliance, Security & Testing Manager at a financial services firm with 11-50 employees
Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it. We have an on-call phone number. However, at the moment, it is routed to a static voicemail. We would actually like to be able to have that phone follow whoever is on-call. View full review »
reviewer1376676
VP of Engineering at a comms service provider with 201-500 employees
The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this. The solution has not enabled us to go beyond responding to incidents and to start predicting or preventing them. It would help if they simplified the way you try to get insights or information about instances and to improve your situation regarding the groupings of alerts. Even if there are a lot of different functionalities, a lot of prediction abilities in place, it's not really clear what the best practices are for using PagerDuty to get the best out of the platform. The concepts are quite complex, at times, for people to understand. They need a more straightforward way to use the product and get the best out of it. With all the concepts of escalation, services, and the schedule, it gets confusing. View full review »
Gilad Karmy
Tier 4 Support Team Leader at a comms service provider with 10,001+ employees
There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule. Due to that, I need to do extra work to adjust it, due to specific team needs or how I'm staffing my team. It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process. I find myself redoing the schedule often. Every month I need to make another schedule. It's not so bad but it could be improved. View full review »
Learn what your peers think about PagerDuty. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
455,301 professionals have used our research since 2012.
Michael Maack
Owner at IT Verke limited
Something that needs to be improved is adding multilingual support. View full review »
Learn what your peers think about PagerDuty. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
455,301 professionals have used our research since 2012.