PagerDuty Valuable Features

Darrin Khan
Compliance, Security & Testing Manager at a financial services firm with 11-50 employees
The scheduling feature is the main valuable one for us, because it was previously costing us time. For example, when I was doing the scheduling for the rosters, I would be spending maybe a day out of a month getting the rosters all sorted out. It was rather intense, and a fair chunk of time each month was dedicated to the schedules. The flexibility in what we can send to it: emails, custom webhooks, and things like that. We have our production and development environments. If an alert goes offline in the development environment, it's generally treated as a low priority. However, if anything goes down or alerts us from the production environment as a critical or high priority, then an engineer has to stop and fix it straightaway. View full review »
reviewer1376676
VP of Engineering at a comms service provider with 201-500 employees
The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs. The alerting functionality is quite good. It is one of the key parts of our on-call process, so that people can react when things are not working as expected. We trust it a lot. It definitely works well. We have never missed alerts or had situations in which we felt that we could not trust the alerting functionality of PagerDuty. Alerts in our environment could be caused by a specific part of the platform not running right. If a database goes down, for example, we will get an alert. There could also be errors in an application or a particular zone of infrastructure is down, or if service-level objectives are being affected for some reason. In all these cases, we will get alerts. View full review »
Gilad Karmy
Tier 4 Support Team Leader at a comms service provider with 10,001+ employees
It's a tool for incident management, to help us understand what happened during an alert. A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem. The solution’s alerting functionality is very good. It does the job. It's not that it only works sometimes. It works every time it needs to. It also knows how to close alerts that are closed from the monitoring system and you can easily close and acknowledge alerts via your phone even if you don't have the mobile app. You can do it with an SMS. So at 2:00 a.m., it's very easy to navigate an incident. The email-for-alerting integration is also valuable. If there is a team that needs my team, they can easily send an email with the subject and why they want us to be on board and that we should start investigating an issue. Instead of how it worked in the past, when they would call the on-call number and start talking and try to explain what is going on, they just send an email and it pages the current on-call who is scheduled. It's very nice and easy. While using PagerDuty hasn't resulted in a decrease in issues, it has allowed us, in combination with the monitoring systems, to know about issues before customers are alerting us. If a monitoring system was only sending emails, those emails could be missed among thousands of emails. But if we create alerts in New Relic, which integrates with PagerDuty, and we get a call from PagerDuty, it's much better. By not missing an email, it allows us, during working hours, to engage with other teams or to resolve the issue without causing problems to our customers. Issues can be resolved before someone notices. It is more the monitoring systems that can point out problems to be addressed before they become worse, but those systems are not really able to do more than send us an email. Without the integration to PagerDuty, issues that are defined as critical could be missed. View full review »
Learn what your peers think about PagerDuty. Get advice and tips from experienced pros sharing their opinions. Updated: December 2020.
454,950 professionals have used our research since 2012.
Michael Maack
Owner at IT Verke limited
The feature I like the most is the alarming. View full review »
Learn what your peers think about PagerDuty. Get advice and tips from experienced pros sharing their opinions. Updated: December 2020.
454,950 professionals have used our research since 2012.