PagerDuty Archived Reviews (More than two years old)

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Technical Client Support at a financial services firm with 1,001-5,000 employees
Jun 13 2016

What is most valuable?

We email in, and Pager Duty finds the person on-call, alerts and escalates.

How has it helped my organization?

Faster reaction times to respond to a set alert that we have designed to be classed as a Wake Up call.

What needs improvement?

They need to sort out the date / time function when the time zones switch over from Normal to Daylight savings, and vise versa. NOT all countries swap at the same time, thus everything is off by 1 hour until everyone is back in the correct… more»

What's my experience with pricing, setup cost, and licensing?

Keep it simple. For the pooled users and what is allowed, we have yet to go over the allocated pool for the month.

What other advice do I have?

For a corporate tool – it acts as a 3rd party for a simple wake up tool. Absolutely recommend it. Escalation policies can be set up so that the alert should get someone’s attention, and all from a simple email being sent out. I like it.

What is PagerDuty?

PagerDuty is an agile incident management solution that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable alerts, PagerDuty streamlines the incident management lifecycle by reducing noise and resolution times. With hundreds of native integrations with operations tools, automated scheduling, advance reporting and guaranteed availability, PagerDuty is trusted by over 7,000 organizations globally to increase business and employee efficiency. The company is headquartered in San Francisco and backed by leading venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Baseline Ventures, Ignition Partners and others. To try PagerDuty for free, or to get more information, visit

PagerDuty customers

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

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