PagerDuty Operations Cloud Pricing

Ashish  Paikrao - PeerSpot reviewer
Cloud Infrastructure Engineer at Pathlock

We paid for the license. It was a little bit expensive, but it was worth it. 

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SR
Principal Architect at a energy/utilities company with 10,001+ employees

This is a SaaS solution. 

The pricing may be about $1,000 per user. 

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Syed Mohammad Arshad - PeerSpot reviewer
Vice President - Operations and Client Services at a financial services firm with 11-50 employees

I rate PagerDuty eight out of 10 for affordability. It's on the higher side, but there are alternatives on the market.

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Buyer's Guide
PagerDuty Operations Cloud
March 2024
Learn what your peers think about PagerDuty Operations Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,847 professionals have used our research since 2012.
Brandon Johnson - PeerSpot reviewer
Director of engineering at a wellness & fitness company with 51-200 employees

They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing.

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DK
Compliance, Security & Testing Manager at a financial services firm with 11-50 employees

If you add more people, then you have to pay more, which is always a thing with the SaaS solutions.

PagerDuty's pricing seems competitive. At one point, we were looking at OpsGenie because part of their current pricing includes the call routing that we wanted to include. It was actually cheaper to get that plus the call routing than it is on PagerDuty at the moment. However, we would have to go and buy an extra module to go with it. What we have at the moment is solid, and it would be a hard sell to say, "We'll go to something else that we're not familiar with."

If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that.

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SaurabhSingh2 - PeerSpot reviewer
Product Engineering Director at Ace Pointer

The cost is based on the package you select.

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HS
Lead Architect, DevOps at a pharma/biotech company with 10,001+ employees

The solution is paid on a monthly basis and represents about 1% of the platform's budget. 

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Danilo Guilherme Oliveira - PeerSpot reviewer
Sr. DevOps Engineer at BairesDev

There is a license needed to use PagerDuty.

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Don Meyers - PeerSpot reviewer
Data and integrations director at KnowBe4

I think the license costs around $30 per person.

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Moses Arigbede - PeerSpot reviewer
Head of DevOps at Partsimony

PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users. There is also a free version available for a limited number of users.

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EM
Manager, Service Delivery at Coherent Capital Advisors

The price is very high. I rate the pricing a six out of ten. The license for stakeholders is very limited.

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LS
VP of Engineering at a comms service provider with 201-500 employees

A con, a failure, is the cost which is quite high. But if you want to get a full-featured application and you have a big team...

Some important features are closed to a group because of the licensing. For example, one of the features that I always wanted to use but never managed to is the postmortem part of PagerDuty. To me, it is important that everyone in the organization be able to read any postmortem that is produced. PagerDuty only allows you to share it with people who have accounts. It doesn't have different levels of accounts. There is only a complete account and you have to pay for it.

You really need to understand what feature functionality you want from the solution and then see what the cost-benefit is for what you want to achieve. We tried the stakeholder licenses, but we ended up never using them. They don't have a lot of flexibility on that. It's almost like one type of licensing or nothing.

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it_user366126 - PeerSpot reviewer
Lead Systems Analyst at a logistics company with 1,001-5,000 employees

Do the research before picking a pricing plan. PagerDuty offers a few plans that allow you to only pay for what you need. Know your requirements.

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MM
Owner at IT Verke limited

Licensing costs are around $700 a month and the only additional costs are phone costs in some instances.

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it_user369396 - PeerSpot reviewer
Technical Client Support at a financial services firm with 1,001-5,000 employees

Keep it simple. For the pooled users and what is allowed, we have yet to go over the allocated pool for the month.

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it_user378300 - PeerSpot reviewer
Senior Network Analyst at a tech services company with 501-1,000 employees

It's per user per month. Just sign up people that are required and not every manager just because. It can get expensive.

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it_user369435 - PeerSpot reviewer
Director of Product Support with 201-500 employees

As we scaled we changed our pricing a few times based on the number of users subscribed to our service. Right now, with about 90 users we pay monthly around $1,200. You pay as you grow - from the basic model to the enterprise model which includes analytics.

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it_user375471 - PeerSpot reviewer
Systems Administrator at a tech company with 51-200 employees

PagerDuty licensing is straightforward.

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it_user369348 - PeerSpot reviewer
Infrastructure Systems Administrator at a printing company with 1,001-5,000 employees

It's very affordable and well worth the price.

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it_user376170 - PeerSpot reviewer
Director of Information Technology at a manufacturing company with 501-1,000 employees

The price just increased, so the value to dollar went down a little bit. The previous price was about the sweet spot per person.

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Buyer's Guide
PagerDuty Operations Cloud
March 2024
Learn what your peers think about PagerDuty Operations Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,847 professionals have used our research since 2012.