Palo Alto Networks Cortex XSOAR Room for Improvement

Tech Lead at a tech services company with 1,001-5,000 employees

We'd like to be able to add as many integrations as possible. We would like more options for our clients. 

A few times, I have noticed some bugs. That may be due to the fact that they are consistently upgrading the product. With new releases, a few bugs might get through.

The solution is expensive. They should work to make it less costly for the customer.

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RP
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company with 51-200 employees

Although we haven't used the solution for too long, we haven't come across any issues and haven't noticed any features that are lacking. We're largely satisfied with the offering. 

The user interface could be a bit better. It's the only aspect I've noticed that could possibly be improved. 

Other than that, we've been pretty happy with it.

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Consultant at a tech services company with 501-1,000 employees

There should be an on-premise version available for customers to have different choices.

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Network Security Engineer at a tech services company with 201-500 employees

For building automation, there is not a lot of good documentation. The documentation is there, but it is not very good from my perspective. There should be an improvement in this area. I don't see issues with anything else.

In terms of new features, I have heard that other products have EBA functionality. It would be good if this functionality could be added.

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VS
Director at a tech services company with 11-50 employees

Implementing this solution requires a lot of involvement from the vendor and it should be made easier for the partners.

It has to be richer with respect to IoT. I expect that in future versions, support for a variety of devices will be added.

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Find out what your peers are saying about Palo Alto Networks, Splunk, IBM and others in Security Orchestration Automation and Response (SOAR). Updated: June 2021.
511,607 professionals have used our research since 2012.