it_user1298121 - PeerSpot reviewer
Network Security & Virtualization at a financial services firm with 1,001-5,000 employees
Real User
IPS system is the strongest you can get and it has good decryption
Pros and Cons
  • "The IPS system is the best in the field."
  • "Higher levels of support are excellent but new users may need additional options."

What is our primary use case?

The primary use for this solution depends on the preference of a customer and to some extent their existing environment.  

We have to establish things like:  

  • what are the business requirements  
  • how we can utilize what is existing or if the client needs to upgrade equipment  
  • what kind of servers do we put in  
  • what kind of servers does he have on cloud  
  • what kind of servers do we have on-premises  

So it all depends on the customer's requirements. If a query comes up with a client, I am happy to answer that and provide a resolution but the situation needs to consider specific needs.  

What is most valuable?

The thing I like the most about Palo Alto is that the IPS system is the strongest you can get. Even if you check with resources like the NSS Labs or Gardner — anywhere else — they all say it has the strongest IPS. It holds true even over the past five years. They are the leaders in the field.  

The reason I believe in my eyes that the IPS is the most valuable feature in Palo Alto is that the IPS is basically protecting everything. I think every two or three hours the database for the IPS signatures gets updated.  

One more feature of Palo Alto, which is not in Fortinet if you compare, is decryption. Palo Alto firewalls are doing SSL inspection and they are doing decryption as well. If we need SSL inbound inspection it is available in Palo Alto but Fortinet does not have this feature. They are not doing SSL inbound inspection. It is one more thing I would like to include as a positive feature of Palo Alto in my opinion.  

What needs improvement?

There is not really anything that needs to be improved in the product. It might be nice if it were possible for newer users to get a higher level of support.  

For how long have I used the solution?

The company I work for now is a business I more recently joined. It has been about two years with the company but I have been dealing with Palo Alto products for 10 years now.  

Buyer's Guide
Palo Alto Networks K2-Series
April 2024
Learn what your peers think about Palo Alto Networks K2-Series. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,246 professionals have used our research since 2012.

What do I think about the stability of the solution?

We are talking about a firewall and we are not talking about a simple machine. We are talking about a machine that is not something you can just make simple. We are not talking about a general machine, so it does not really have general features. It does have multiple features. It does have processing engines — the parallel processing of Palo Alto — which is great. The stability will depend on the configuration and use. You really only have two options. You can either go for Palo Alto, or with Fortinet. These are the leaders of network security right now, so I guess those are stable or they would not be popular.  

What do I think about the scalability of the solution?

Palo Alto has got a lot of customers now — even in the middle East. Almost every version has been scalable. That is the main reason that people are buying the product. I am satisfied with the scalability.  

How are customer service and support?

The quality of technical support usually depends on your support level. If your support level is 24/7 365 then obviously your support is going to be perfect. But if you did not purchase that support, you will have some other level of support which is not 365 days. For example, they have an option for eight-by-seven which is eight hours per day seven days a week or something like that. The eight-by-seven support is not good in that case if you need it often or at times when it is not available.  

I have worked for Palo Alto as well as consulting about their products and they are really good at what they are doing, but there are pros and cons for every product. This applies especially to the goals when it comes to support. Most of the customers are not educated enough to do hands-on technical stuff on a product that is new for them every time even if they have experience with similar products. They need support because the basic concepts are essentially the same for firewalls everywhere, but the operating system and the way it does the processing is different for every type of firewall. So new users of Palo Alto may require support to set up most of the things, and if a user does not have the level of support he needs, he will be facing issues. He will not be able to finish his work on time.  

I really feel that all products have some level of technical support issues. Every product has pros and cons and even in the support level. A lot of times we will not find support in our same region. It would be located in different regions. So it happens to be pretty much normal for IT. People probably do not feel that is a good issue to face, but issues in the support are actually fine. That is manageable.  

Which solution did I use previously and why did I switch?

I do have experience using next-generation firewalls, traditional firewalls, NDN (Named Data Networking) firewalls, distributed firewalls, and NSX. We still use various products but I prefer to use Palo Alto because of its capabilities.  

What's my experience with pricing, setup cost, and licensing?

I am actually satisfied with the pricing of Palo Alto even though it is expensive. If you are talking about using products by a leader in the field and it is a bit expensive compared to other vendors, then that is totally fine for me because you are not compromising your security. In many other cases — like if there are budget issues — the companies can always go for Fortinet. It is also a good firewall, but it is cheaper. If you have got the budget to purchase Palo Alto, get it. If you do not have the budget, go for Fortinet or any other firewall.  

Which other solutions did I evaluate?

When we were looking for some different solutions, I was looking for comparisons between AlgoSec's firewall and others. I have been trying to research basically right now before purchasing another solution. We are looking for firewall management. We have multiple-vendor firewalls and we are looking to manage them from one console. From there I can manage all my multi-vendor firewalls, DMZ, internal firewalls, group firewalls, et cetera. That is why I was looking at AlgoSec, because it is capable of doing re-certification as well as integrating with NSX as well. There are a lot of things it can do. AlgoSec seems to meet my basic requirements for the solution.  

We are using multiple vendors like Cisco, Palo Alto, Fortinet, and Juniper. We are not limited to one vendor. We have different environments and different firewalls for each environment.  

But mostly, in the current market over here, the clients are preferring to go with Palo Alto as a DC (Data Center) firewall to use internally because IPS (Intrusion Prevention System) is really strong. As for Fortinet, people are preferring that as a solution for DMZ.  

What other advice do I have?

On a scale from one to ten where one is the worst and ten is the best, I would give Palo Alto a rating of nine-out-of-ten.  

I would not give the product a ten and it is not really because there are additional features can be included to make it a perfect ten. Nobody is perfect. Based on smaller support issues is not really something I can rate a product on. Based on their performance in being a leader of these technologies and the leaders and the inventors of next-generation firewalls — based on that, I am giving them a nine. They have better processing which Palo Alto is the only one doing. Based on that and IPS system I give them a nine. And because I am not a perfect guy, I keep one Mark.  

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Incident Monitoring Analyst at a financial services firm with 5,001-10,000 employees
Real User
Top 20
A firewall product with good efficiency and scalability
Pros and Cons
  • "I like the tool's WildFire feature."
  • "The tool needs to improve integration with more products from other vendors. I would like the product to add threat intelligence features as well."

What is our primary use case?

We use the solution as a firewall product. 

How has it helped my organization?

I am impressed with the tool's efficiency and the variety of use cases that includes network attacks. 

What is most valuable?

I like the tool's WildFire feature. 

What needs improvement?

The tool needs to improve integration with more products from other vendors. I would like the product to add threat intelligence features as well. 

For how long have I used the solution?

I have been working with the solution for five years. 

What do I think about the stability of the solution?

I would rate the product's stability an eight out of ten. 

What do I think about the scalability of the solution?

I would rate the solution's scalability an eight out of ten. It can integrate with both large and mid-level environments. We have more than 100 users for the product. 

How are customer service and support?

The tech support team is helpful. 

How would you rate customer service and support?

Neutral

What other advice do I have?

I would rate the solution an eight out of ten. We use the solution on a daily basis to see the logs regarding attacks and IPs. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Palo Alto Networks K2-Series
April 2024
Learn what your peers think about Palo Alto Networks K2-Series. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,246 professionals have used our research since 2012.
CSD Manager at BTC
Reseller
Good virtualization features, antivirus, and technical support
Pros and Cons
  • "The most valuable features are the virtualization of the firewall and the antivirus."
  • "The ease of management and configuration should be improved."

What is our primary use case?

We are a solution provider and this is one of the firewalls that we provide to our customers.

The majority of our customers for Palo Alto products are in the banking industry.

What is most valuable?

The most valuable features are the virtualization of the firewall and the antivirus.

What needs improvement?

The ease of management and configuration should be improved.

The price of the K2 series could be lower.

For how long have I used the solution?

I have been familiar with the Palo Alto K2 series for three years.

What do I think about the stability of the solution?

This is a stable firewall.

What do I think about the scalability of the solution?

The scalability is very good.

How are customer service and technical support?

The technical support is good.

Which solution did I use previously and why did I switch?

We work with multiple vendors including Fortinet, Cisco, Juniper, and Palo Alto.

How was the initial setup?

The initial setup is straightforward but when you have a more advanced configuration, it is more difficult. For example, configuring policies can be complex.

What's my experience with pricing, setup cost, and licensing?

This solution is expensive compared to other, similar products.

What other advice do I have?

My advice to anybody who is implementing this solution is to ensure that they have the policies correct.

Overall, this is a very good product that is doing well in the market here.

I would rate this solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
Ishtiaq Haider - PeerSpot reviewer
VP Sales/Pre Sales at Comstar - Information Systems Associates Ltd.
Real User
Top 10
Provides good scalability, but the system security features need improvement
Pros and Cons
  • "It is a stable solution."
  • "Its networking features could be better."

What is most valuable?

The solution has the best features for parallel processing and scalability.

What needs improvement?

The solution's pricing could be better.

For how long have I used the solution?

We have been using the solution for one year.

What do I think about the stability of the solution?

It is a stable solution. I rate its stability a ten out of ten.

What do I think about the scalability of the solution?

It is a scalable solution. I rate its scalability a ten. It is suitable for medium-scale businesses.

How are customer service and support?

The solution's technical support team is good.

How would you rate customer service and support?

Positive

How was the initial setup?

I rate the solution's initial setup process an eight out of ten. The time taken for deployment depends on the size of the field and other specific requirements of customers in terms of enhancing their skill paradigm. It takes approximately four hours to a day to complete. 

What's my experience with pricing, setup cost, and licensing?

I rate the solution's pricing a nine out of ten. It is expensive.

What other advice do I have?

I recommend the solution to others and rate it a seven out of ten. Its networking, as well as endpoint and system security features, need enhancement. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Senior Systems Engineer at a computer software company with 1,001-5,000 employees
Real User
Beneficial central management, useful updates, and reliable
Pros and Cons
  • "The most valuable feature of Palo Alto Networks K2-Series is its management abilities. Additionally, the updates are very good."
  • "We had some issues with upgrading in the past. They could make the process easier."

What is our primary use case?

I am using Palo Alto Networks K2-Series as a perimeter firewall.

What is most valuable?

The most valuable feature of Palo Alto Networks K2-Series is its management abilities. Additionally, the updates are very good.

What needs improvement?

We had some issues with upgrading in the past. They could make the process easier.

Palo Alto Networks K2-Series has improved their central management but if they could improve upon it more that would be a great benefit.

For how long have I used the solution?

I have been using Palo Alto Networks K2-Series for approximately 12 years.

What do I think about the stability of the solution?

The solution is very stable, we have had no issues.

What do I think about the scalability of the solution?

We had some scalability issues with Palo Alto Networks K2-Series. I do not know how good the hardware firewalls are, but the cloud platform is scalable.

How are customer service and support?

When we had some minor issues we were in contact with the technical support and they were very good. We have not used the support often.

How was the initial setup?

The initial setup was easy.

What's my experience with pricing, setup cost, and licensing?

When comparing Palo Alto Networks K2-Series with other solutions it is on the higher end of the price scale.

This solution is best suited for small to medium-sized businesses.

What other advice do I have?

I rate Palo Alto Networks K2-Series a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Advisor at a computer software company with 1,001-5,000 employees
Real User
Top 20
Easy to scale, suitable for enterprise businesses and good solution
Pros and Cons
  • "It caters to typical use cases across various technologies. MDR and XDR, for example, focus on user and endpoint protection. It's pretty straightforward."
  • "Some users do not accept cloud-based data processing. They prefer on-premises functionality, especially for advanced threat analysis. While the general trend is moving towards cloud, specific customer needs should be considered. Perhaps certain functionalities, particularly in advanced threat analysis, could be offered as an on-premises option for those clients."

What is our primary use case?

It caters to typical use cases across various technologies. MDR and XDR, for example, focus on user and endpoint protection. It's pretty straightforward.

What needs improvement?

Some users do not accept cloud-based data processing. They prefer on-premises functionality, especially for advanced threat analysis. While the general trend is moving towards cloud, specific customer needs should be considered. Perhaps certain functionalities, particularly in advanced threat analysis, could be offered as an on-premises option for those clients.

For how long have I used the solution?

I have been with this solution for more than ten years. 

What do I think about the stability of the solution?

I haven't heard about stability issues in this regard from my clients. So, it seems to be a stable solution.

What do I think about the scalability of the solution?

The scalability is good. It also depends on the company's size and potential needs. We mostly have enterprise businesses as our customers.

Which solution did I use previously and why did I switch?

I have experience with most solutions from Palo Alto. Cybersecurity first, then network technologies, and EDR, MDR, and SOAD solutions as well.

What's my experience with pricing, setup cost, and licensing?

The pricing is expensive.

What other advice do I have?

As far as Palo Alto is concerned, they're impressive with their constant growth and acquisitions. The SOAR acquisition, for example, was particularly interesting.

Overall, I would rate the solution an eight out of ten. There is still room for improvement.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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SureshSingh - PeerSpot reviewer
Project Manager at a tech vendor with 10,001+ employees
MSP
Simple to troubleshoot, configurable through GUI, but priced high
Pros and Cons
  • "I have found that Palo Alto Networks K2-Series has the best security. They are more user-friendly, older firewalls used to have to be configured using the command-line interface, but in this solution, it can be done in the GUI."

    What is most valuable?

    I have found that Palo Alto Networks K2-Series has the best security. They are more user-friendly, older firewalls used to have to be configured using the command-line interface, but in this solution, it can be done in the GUI.

    For how long have I used the solution?

    I have been using Palo Alto Networks K2-Series for a couple of years.

    What do I think about the stability of the solution?

    Palo Alto Networks K2-Series are more stable and capable than older firewalls.

    How are customer service and support?

    The support from Palo Alto Networks K2-Series is very good.

    How was the initial setup?

    Palo Alto Networks K2-Series are easy to install and are simple to troubleshoot.

    What's my experience with pricing, setup cost, and licensing?

    Palo Alto Networks K2-Series is an expensive solution, the price could be reduced. They are more expensive than some of their competitors.

    Which other solutions did I evaluate?

    I have heard that Juniper firewalls are more complex when it comes to configuration than Palo Alto Networks K2-Series. The flexibility of Palo Alto Networks K2-Series is a large advantage and they use the best parts.

    What other advice do I have?

    I would recommend Palo Alto Networks K2-Series to others.

    I rate Palo Alto Networks K2-Series a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Network Security Engineer at network techlab
    Real User
    Highly stable, scales well, and helpful support
    Pros and Cons
    • "The solution is reliable and scales well."
    • "The password function of the solution could be improved. Additionally, some of the processes take too long to complete."

    What is most valuable?

    The solution is reliable and scales well.

    What needs improvement?

    The password function of the solution could be improved. Additionally, some of the processes take too long to complete.

    For how long have I used the solution?

    I have been using Palo Alto Networks K2-Series for approximately three months.

    What do I think about the stability of the solution?

    The scalability of Palo Alto Networks K2-Series is good.

    I rate the stability of Palo Alto Networks K2-Series a ten out of ten.

    What do I think about the scalability of the solution?

    Our customers are small to large-sized using this solution.

    How are customer service and support?

    I rate the support of Palo Alto Networks K2-Series a ten out of ten.

    How would you rate customer service and support?

    Positive

    What about the implementation team?

    We have 20 engineers deploying the solutions.

    What other advice do I have?

    I recommend this solution to others.

    I rate Palo Alto Networks K2-Series a ten out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user