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JE
Regional Manager, Management Information Systems at a wellness & fitness company with 501-1,000 employees
Real User
Top 10
Provides great centralized management which saves us time

What is our primary use case?

We use the solution to manage the several Palo Alto firewalls we have. We are customers of Palo Alto and I'm an information systems and security manager.

What is most valuable?

I think the centralized management is a valuable feature because you can set corporate wide policies and push it out to all the firewalls without touching each one. 

What needs improvement?

I'd like to see improvement in the speed and reliability of the solution. They're the two things most important to me right now. 

For how long have I used the solution?

I've been using the solution for the past 18 months. 

What do I think about the stability of the solution?

The solution always runs but the problems we have occur when we make changes. Sometimes the results are not…

What is our primary use case?

We use the solution to manage the several Palo Alto firewalls we have. We are customers of Palo Alto and I'm an information systems and security manager.

What is most valuable?

I think the centralized management is a valuable feature because you can set corporate wide policies and push it out to all the firewalls without touching each one. 

What needs improvement?

I'd like to see improvement in the speed and reliability of the solution. They're the two things most important to me right now. 

For how long have I used the solution?

I've been using the solution for the past 18 months. 

What do I think about the stability of the solution?

The solution always runs but the problems we have occur when we make changes. Sometimes the results are not what we expected. Sometimes you make changes in the software and then you push it to the firewalls. Theoretically, you should be able to make the changes and push at the same time but we have found that we have to save them first and then push. After that it usually works. That process could be simplified. We have two people using the solution.

What do I think about the scalability of the solution?

I can't speak to the scalability of the solution. 

How was the initial setup?

We hired a consultant for the initial setup. None of our staff are firewall engineers. We're more like firewall administrators and our environment is quite complex. 

What other advice do I have?

I would rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
JM
Network Engineer at a educational organization with 1,001-5,000 employees
Real User
Records go back to 30 days, user-friendly interface, and great support

What is our primary use case?

We have M-100 Panorama, and we also have two from the 5000 series. They record all the traffic that goes through the two firewalls. We are using the latest version. 

What is most valuable?

It is great that the records go back to 30 days.  Palo Alto's user interface is much more user-friendly than other platforms.

What needs improvement?

There were a few bugs a couple of years into it. There was a big bug where it had trouble communicating with the two main boxes.

For how long have I used the solution?

I have been using this solution for five or six years.

What do I think about the stability of the solution?

It once had trouble communicating with the two main boxes, but other than that, it has been pretty solid. We used their tech support to…

What is our primary use case?

We have M-100 Panorama, and we also have two from the 5000 series. They record all the traffic that goes through the two firewalls.

We are using the latest version. 

What is most valuable?

It is great that the records go back to 30 days. 

Palo Alto's user interface is much more user-friendly than other platforms.

What needs improvement?

There were a few bugs a couple of years into it. There was a big bug where it had trouble communicating with the two main boxes.

For how long have I used the solution?

I have been using this solution for five or six years.

What do I think about the stability of the solution?

It once had trouble communicating with the two main boxes, but other than that, it has been pretty solid. We used their tech support to fix the issues.

What do I think about the scalability of the solution?

It is straightforward to scale. Three people access it on a day-to-day basis.

How are customer service and technical support?

Their tech support has always been great. I would rate them a 10 out of 10.

Which solution did I use previously and why did I switch?

We've been using this solution for as long as I can remember.

How was the initial setup?

It is pretty straightforward. It is not very complex.

What's my experience with pricing, setup cost, and licensing?

It is pretty reasonable as compared to other companies.

What other advice do I have?

I would rate Palo Alto Networks Panorama an eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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RN
Lead Consultant at a tech services company with 1-10 employees
Real User
Top 5Leaderboard
Straightforward to install, with good logging and reporting, and nice support

What is our primary use case?

We are a solution provider and one of the Palo Alto products that we implement for our clients is Panorama. This product is a management solution for cloud firewalls. It is a central management and logging system.

What is most valuable?

When a customer has many locations and they would like to push policies to all of the firewalls from one central location, Panorama is the product that enables customers to do this. They can configure templates and push them out to all locations. This makes it easy to manage. All of the reports and events from different locations can be managed centrally.

What needs improvement?

Aside from pricing, I don't have any issues with Panorama.

For how long have I used the solution?

We have been dealing with Panorama…

What is our primary use case?

We are a solution provider and one of the Palo Alto products that we implement for our clients is Panorama. This product is a management solution for cloud firewalls.

It is a central management and logging system.

What is most valuable?

When a customer has many locations and they would like to push policies to all of the firewalls from one central location, Panorama is the product that enables customers to do this. They can configure templates and push them out to all locations. This makes it easy to manage.

All of the reports and events from different locations can be managed centrally.

What needs improvement?

Aside from pricing, I don't have any issues with Panorama.

For how long have I used the solution?

We have been dealing with Panorama for more than five years.

What do I think about the stability of the solution?

The product is stable and I haven't faced many issues with it.

What do I think about the scalability of the solution?

Panorama is a scalable solution.

How are customer service and technical support?

The technical support is nice.

How was the initial setup?

With respect to deployment, they have both the virtualized product as well as the offline version. The initial configuration might take two to three hours, with an additional hour for configuration. I would budget four hours in total.

What's my experience with pricing, setup cost, and licensing?

The price of Panorama is expensive.

What other advice do I have?

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Sevo Nikolov
Information Security Architect at Integrity360
Real User
Top 10
100% stable, easy to install, and allows us to manage a large number of firewalls from a single point

Pros and Cons

  • "The ability to manage a large number of firewalls from a single point is most valuable."
  • "Its scalability can be improved. It is too expensive to scale it in the way Palo Alto wants us to scale. Scalability is one of the main reasons why our customer is looking for alternatives. It is too expensive to scale. Its redundancy also requires improvement, but it seems that in the latest version, redundancy is improved, and you can have more than two devices in an HA pair. So, they are heading in that direction. It would be good if they combine their dynamic list functionality in a much better way with Panorama and include it as out-of-the-box functionality. Palo Alto supports the dynamic list functionality for some basic threats, but there is a lot of scope for improvement."

What is most valuable?

The ability to manage a large number of firewalls from a single point is most valuable.

What needs improvement?

Its scalability can be improved. It is too expensive to scale it in the way Palo Alto wants us to scale. Scalability is one of the main reasons why our customer is looking for alternatives. It is too expensive to scale.

Its redundancy also requires improvement, but it seems that in the latest version, redundancy is improved, and you can have more than two devices in an HA pair. So, they are heading in that direction.

It would be good if they combine their dynamic list functionality in a much better way with Panorama and include it as out-of-the-box functionality. Palo Alto supports the dynamic list functionality for some basic threats, but there is a lot of scope for improvement.

For how long have I used the solution?

I have been using this solution for almost nine years.

What do I think about the stability of the solution?

It is 100% stable.

What do I think about the scalability of the solution?

It is too expensive to scale, which is one of the main reasons why our customer is looking for alternatives.

How was the initial setup?

Its initial setup is straightforward. If you have a basic knowledge of Palo Alto Networks, you will be able to spin it up.

What other advice do I have?

I would recommend this solution. It is the best in the class.

I would rate Palo Alto Networks Panorama a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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AR
VP of IT at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
Reliable, easy to install, with good support

What is our primary use case?

Palo Alto Networks Panorama is a centralized monitoring solution that can monitor remote locations, firewalls, configuration management, and patch updates on a single dashboard. We are system integrators. We deploy solutions for our client base.

What is most valuable?

It's a reliable solution.

What needs improvement?

It could be more secure.

For how long have I used the solution?

I have been using Palo Alto Networks Panorama for more than five years. We are using the latest version.

What do I think about the stability of the solution?

Palo Alto Networks Panorama is a stable product.

What do I think about the scalability of the solution?

It's a scalable solution. We have more than 50 customers in our organization.

How are customer

What is our primary use case?

Palo Alto Networks Panorama is a centralized monitoring solution that can monitor remote locations, firewalls, configuration management, and patch updates on a single dashboard.

We are system integrators. We deploy solutions for our client base.

What is most valuable?

It's a reliable solution.

What needs improvement?

It could be more secure.

For how long have I used the solution?

I have been using Palo Alto Networks Panorama for more than five years.

We are using the latest version.

What do I think about the stability of the solution?

Palo Alto Networks Panorama is a stable product.

What do I think about the scalability of the solution?

It's a scalable solution. We have more than 50 customers in our organization.

How are customer service and technical support?

Technical support is very good.

How was the initial setup?

The installation of Palo Alto Networks Panorama is straightforward.

The deployment time is based on the client's input. The deployment can take one day, and two days for testing.

We have more than 20 engineers to maintain more than 50 locations.

What other advice do I have?

I would recommend this solution to other users who are interested in using it.

I would rate Palo Alto Networks Panorama a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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SK
Project Specialist at integra software
Real User
Top 5Leaderboard
A centralized management system that provides global visibility

What is our primary use case?

Within our organization, there are roughly 800 users using Palo Alto Networks Panorama. We may continue using this solution in the future, we're not quite sure yet.

What is most valuable?

The reporting is great.

What needs improvement?

The notification and alerting system could be improved.

For how long have I used the solution?

I have been using Palo Alto Networks Panorama for three years. 

What do I think about the scalability of the solution?

Palo Alto Networks Panorama is both scalable and stable.

How are customer service and technical support?

I am very satisfied with the customer support.

How was the initial setup?

The installation process was very easy, however, installation times can vary quite a bit. For us, it took roughly a…

What is our primary use case?

Within our organization, there are roughly 800 users using Palo Alto Networks Panorama. We may continue using this solution in the future, we're not quite sure yet.

What is most valuable?

The reporting is great.

What needs improvement?

The notification and alerting system could be improved.

For how long have I used the solution?

I have been using Palo Alto Networks Panorama for three years. 

What do I think about the scalability of the solution?

Palo Alto Networks Panorama is both scalable and stable.

How are customer service and technical support?

I am very satisfied with the customer support.

How was the initial setup?

The installation process was very easy, however, installation times can vary quite a bit. For us, it took roughly a month and a half. 

What about the implementation team?

We implemented this solution through a vendor support team. 

What other advice do I have?

I would recommend this solution to other interested companies. Overall, on a scale from one to ten, I would give Palo Alto Networks Panorama a rating of nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
HK
Network Architect at a consultancy with 10,001+ employees
Real User
Top 10
Centralized firewall and update management, excellent support, but needs better cloud integration

What is our primary use case?

It is a central firewall management solution.

What is most valuable?

Centralized firewall management and update management are the most valuable features.

What needs improvement?

They can improve its cloud integration. 

For how long have I used the solution?

I have been using this solution for more than five years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

We haven't scaled it. Currently, five to ten people are using it on a daily basis.

How are customer service and technical support?

Their technical support is excellent.

How was the initial setup?

Its initial setup is very simple.

What about the implementation team?

It was done internally. It…

What is our primary use case?

It is a central firewall management solution.

What is most valuable?

Centralized firewall management and update management are the most valuable features.

What needs improvement?

They can improve its cloud integration. 

For how long have I used the solution?

I have been using this solution for more than five years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

We haven't scaled it. Currently, five to ten people are using it on a daily basis.

How are customer service and technical support?

Their technical support is excellent.

How was the initial setup?

Its initial setup is very simple.

What about the implementation team?

It was done internally. It does require maintenance, and the administrators are responsible for this.

What other advice do I have?

I would recommend this solution. I would rate Palo Alto Networks Panorama a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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CLAUDIO ARAOZ
Senior Project Engineer at a outsourcing company with 1,001-5,000 employees
MSP
Top 10
Good technical support

What is our primary use case?

We use the solution for border-leaf access.

What needs improvement?

The solution's utilization of network ports makes things as complex as possible.  The pricing could be better. 

For how long have I used the solution?

I have been using Palo Alto Networks Panorama for 10 years.

How are customer service and technical support?

On the one or two occasions that I had to make use of technical support, I felt it to be pretty good. 

How was the initial setup?

I cannot comment on the initial setup, as I was not involved with it. 

What's my experience with pricing, setup cost, and licensing?

The pricing could be lower.

What other advice do I have?

I rate Palo Alto Networks Panorama as an eight out of ten.

What is our primary use case?

We use the solution for border-leaf access.

What needs improvement?

The solution's utilization of network ports makes things as complex as possible. 

The pricing could be better. 

For how long have I used the solution?

I have been using Palo Alto Networks Panorama for 10 years.

How are customer service and technical support?

On the one or two occasions that I had to make use of technical support, I felt it to be pretty good. 

How was the initial setup?

I cannot comment on the initial setup, as I was not involved with it. 

What's my experience with pricing, setup cost, and licensing?

The pricing could be lower.

What other advice do I have?

I rate Palo Alto Networks Panorama as an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
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