Palo Alto Networks VM-Series Customer Service and Technical Support

Pradeep Kurra
Cloud Practice Engineer at a tech services company with 51-200 employees
It depends on the person you get on the call from technical support, but many times I have gotten good people on the call. Sometimes, you get some bad experiences. Most of the time, it has been good. View full review »
Kofi Otchere
ICT Infrastructure Specialist (E-Transform Project) at Ministry of Communications and Information
The technical support is great. This is a brand and they have to protect it, so they make sure that the users get what they need. View full review »
Sachin Sheth
Director of Cloud Security at a tech services company with 10,001+ employees
We have hardly any issues. We have had some patches of data needing some help, but that was it, and the technical support has been spot on. View full review »
Learn what your peers think about Palo Alto Networks VM-Series. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
425,338 professionals have used our research since 2012.
VishalGilatar
IT Security Head with 1,001-5,000 employees
I am satisfied with the technical support. However, they regularly provide training on the system so we have rarely opened a support case. View full review »
SystemAd6a48
System Administrator at DeepMap
The technical support is really good. It is usually one phone call to get everything done if we are having an issue. View full review »
Dan Rabinowitz
Director of Infrastructure at Arcadia
Technical support is good. View full review »
Pavan Tipirneni
Solution Architect at JM Family Enterprises
We have in-house experts and a good relationship with the Palo Alto technical support team. View full review »
Sarith Sasidharan
System Administrator at a aerospace/defense firm with 201-500 employees
Technical support is very good and I would give them full marks. View full review »
reviewer979719
C.T.O at a tech services company with 11-50 employees
It's very easy to get the documentation so we have not needed a lot of help from the support team. We have a three-year subscription for necessary support for any issues. View full review »
Learn what your peers think about Palo Alto Networks VM-Series. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
425,338 professionals have used our research since 2012.