Palo Alto Networks VM-Series Customer Service and Technical Support

Christian Amaya
Support Engineer & IT Professional at SISAP
The technical support is extremely good. They are a 10 out of 10, not only because of their fast response time, but their knowledgeable personnel as well. They have knowledge regarding very specific issues. When we finish creating tickets in the support portal, there are a lot of knowledge-based documents. They answer almost immediately, calling you back about 10 minutes later. When creating a support ticket, I always get a quick answer. View full review »
reviewer658821
Technical Lead Infrastructure at a healthcare company with 201-500 employees
It is very good. I have not actually called their support line, because we have a direct contact to a senior engineer in the company for any issues that we handle with them. I will say they are very responsive, and they do give you the information you need when you need it. View full review »
Pradeep Kurra
Cloud Practice Engineer at a tech services company with 51-200 employees
It depends on the person you get on the call from technical support, but many times I have gotten good people on the call. Sometimes, you get some bad experiences. Most of the time, it has been good. View full review »
Find out what your peers are saying about Palo Alto Networks, Fortinet, Juniper and others in Firewalls. Updated: September 2019.
371,355 professionals have used our research since 2012.
Rene Ortega
System Engineer at a tech consulting company with 501-1,000 employees
I have not had to call the technical support yet, which makes me very happy. Their pre-sale team, who assisted us initially, consists of very responsive, kind people. View full review »
Sachin Sheth
Director of Cloud Security at a tech services company with 10,001+ employees
We have hardly any issues. We have had some patches of data needing some help, but that was it, and the technical support has been spot on. View full review »
SystemAd6a48
System Administrator at DeepMap
The technical support is really good. It is usually one phone call to get everything done if we are having an issue. View full review »
Dan Rabinowitz
Director of Infrastructure at Arcadia
Technical support is good. View full review »
Pavan Tipirneni
Solution Architect at JM Family Enterprises
We have in-house experts and a good relationship with the Palo Alto technical support team. View full review »
Adao Costa
Managing Partner with 11-50 employees
I would rate the customer service as 10 out of 10: great. I would rate the technical support as 10 out of 10: very professional. View full review »
Find out what your peers are saying about Palo Alto Networks, Fortinet, Juniper and others in Firewalls. Updated: September 2019.
371,355 professionals have used our research since 2012.
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