Palo Alto Networks WildFire Room for Improvement

JasonMcFeetors
Information Technology Manager at a construction company with 51-200 employees
Palo Alto is very tech-heavy, and the average user can't just go and deploy one. You really need to know what you're doing. I've been doing IT for more than 25 years and I sometimes have to double-check things or ask for help. The reason is that there is so much included in the solution. It would be nice if there was an easier way to install and deploy it, such as through the inclusion of wizards. Having a more complex product generally means that you need more technical expertise, although if very experienced people are still having trouble then it is probably worth revisiting and trying to improve. It would be nice to have some sort of remote management tool. As far as I'm aware, they don't have a tool that runs on a mobile device, so you need to be in front of a workstation in order to get it up and running. If I had a remote tool that allowed me to access it then it would be very helpful. Even if I have to VPN into the network, that's fine, because being able to remotely do stuff on my phone would be useful. Everything is going that way. View full review »
Umesh Wadhwa
CEO at E-DIRECT CLOUD SOLUTIONS SP. Z O.O.
The only complaint that we receive from our customers is in regards to the price. Our clients are happy with the technical aspects, but the cost is expensive. Some customers complain that it takes a long time to make changes to the configuration, but this depends on the customer and the environment. It may not be a problem that is directly related to the product. There are a lot of changes that need to be made for the security of a big company. The technical support team in Poland should be larger. Palo Alto needs to invest more in marketing because there is not enough awareness for the brand in Poland. View full review »
Girish Vyas
Architect - Cloud Serviced at a comms service provider with 10,001+ employees
There are certain changes that I was expecting in the previous version, and I hope that they are soon fixed. Their database has good Information over threats because of Unit42 however there is a serious competition to the product from Cisco ThreatGrid and Umbrella I don't think there are any major features that are different from Palo Alto versus their competitors but with time the PA needs to improvise on products and threat feed if it needs to be the leader View full review »
Learn what your peers think about Palo Alto Networks WildFire. Get advice and tips from experienced pros sharing their opinions. Updated: December 2020.
454,950 professionals have used our research since 2012.
ShafiFaruk
Network Manager at 3C Information Solutions Inc
The support needs to be improved because it takes too long to resolve severity-one issues. Better integration with third-party products and services is needed. The need to implement their own multifactor authentication, rather than relying on third-party add-ons for it. They have malware protection and web-filtering in place, although they are not as effective as Titan or Cisco Umbrella. View full review »
reviewer1189212
Technical Support Engineer at a venture capital & private equity firm with 501-1,000 employees
In terms of threat prevention capabilities, the solution doesn't need any improvements that I can see. We've been quite satisfied. The size of Palo Alto's cloud is big but it could be easier to use from a product management perspective. View full review »
Dwayne Samson
Senior Analyst Security and Compliance at a insurance company with 5,001-10,000 employees
It's not a problem specific to the technology, it's a problem across the board. All the encrypted traffic can be a challenge. Becoming a man in the middle requires CPU cycles, causing additional overhead. View full review »
Itnetw355
IT Network Consultant Engineer - Projects and ICT Infrastructure Services at a energy/utilities company with 1,001-5,000 employees
Other vendors have some sort of bandwidth management built into the firewall itself and Palo Alto is missing that. If there was anything extra for the endpoint security and VNC that would be good, but again it's coming with Palo Alto and must come with some additional cost. View full review »
reviewer818484
Information Security Officer at a government with 501-1,000 employees
I would like to see them continue their developmental roadmap for the product. View full review »
reviewer1396008
Senior Network Engineer at a retailer with 10,001+ employees
In the future, I would like to see more automation in the reporting. View full review »
reviewer1402680
Managing Director at a tech services company with 1-10 employees
The price of WildFire should be reduced in order to make it more affordable for our customers. Deployment to mobile devices should be easier. View full review »
reviewer1402680
Managing Director at a tech services company with 1-10 employees
I think they should lower the price of this solution. They are losing customers because the price is too high. The deployment model could be better. WildFire is quite unknown in my country. They should develop a better system for teaching their customers how to use this solution and its features. View full review »
Learn what your peers think about Palo Alto Networks WildFire. Get advice and tips from experienced pros sharing their opinions. Updated: December 2020.
454,950 professionals have used our research since 2012.