Palo Alto NG Firewalls Customer Service and Technical Support

Jonny Su
IS&S Europe and Global Infrastructure Manager at a transportation company with 10,001+ employees
For technical support, we have a contract with some local suppliers. It depends on our partner, so it's probably different from location to location, but as long as they are certified with Palo Alto, normally they should have a one or two experts in their organization. So you just need to find a good person to work with. View full review »
Mahmoud Salaheldin
Security Unit Manager at EEMC
Their support is very limited. It's limited compared to the competitors. They need multi-language support. Now, they provide support in English only. If anyone in the Middle East opens a ticket, they have to do it in Arabic but they get support in English, not in Arabic. The communication between the technical people or the campus sites to the vendors now is in English. View full review »
InfTech4985
Head, Information Technology at a construction company with 501-1,000 employees
I don't believe we have used any support directly from Palo Alto itself because we bought it through a local reseller. We engaged them to help us configure it and to put up some of the firewall rules that we need. So we work with a local vendor. View full review »
Find out what your peers are saying about Palo Alto Networks, Fortinet, Sophos and others in Firewalls. Updated: August 2019.
365,423 professionals have used our research since 2012.
Mustafa Arrabi
IT Manager at a tech services company with 51-200 employees
The solution's technical support is responsive. They are good. View full review »
Bachir Elsitt
Network Security Engineer at Data Consult
Technical support in Cisco is better than Palo Alto. In Cisco, you can directly talk to the top engineers. View full review »
reviewer1132443
User
Technical support for this solution is great. View full review »
Rakesh Rawat
Network Engineer at Acliv Technologies Pvt Ltd
Technical support is good. Once you call up with your issue, it takes around one or two hours for them to contact and give you a solution accordingly. View full review »
Kumar_Rajesh
Vice President & Head Technology Transition at a tech services company with 10,001+ employees
We are being provided with decent support but some of the RCS, some of the issues can be resolved much faster. View full review »
Jean Maurice Prosper
Chief Executive Officer at a tech services company with 11-50 employees
It's a long wait time, although sometimes it's been quicker to get them. Occasionally, the type of answers provided are not so great. View full review »
Aleksandar Jovanovic
System Engineer with 51-200 employees
The technical support for this solution is good. View full review »
EmreBektas
Senior Technical Consultant at Exclusive GRP
I am the customer's technical support. If a customer has issues, they would call me. View full review »
Ibrahim Ghanem
Head of Information Network Security at FRA
The local consultant support needs some improvement. External support is sufficient for us. View full review »
NGfrwall677
Sales Engineer at a wholesaler/distributor with 51-200 employees
I contacted technical support a lot of times. Most of the time, they were pretty good, but sometimes technical support couldn't resolve the issue, and they don't know what to do. View full review »
Partnerf4b9
Partner at a tech services company with 51-200 employees
We have had that many problems, so we haven't had to engage with their tech support. View full review »
Find out what your peers are saying about Palo Alto Networks, Fortinet, Sophos and others in Firewalls. Updated: August 2019.
365,423 professionals have used our research since 2012.
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