Palo Alto Threat Prevention Customer Service and Technical Support

reviewer725523
General Manager at a tech services company with 11-50 employees
In Africa, the technical support is probably not as good as in Europe and the USA because it's a specific premium support, partner-enabled premium support and all of that. But it's really good, I don't really have any complaints, it's fairly good. I'll give them 80%. View full review »
SHAIKAHMED
Head Of Information Security at SAUDI PARAMOUNT COMPUTER SYSTEMS
For me, Palo Alto Threat Prevention customer support is very good. I am happy with the technical support from Palo Alto. View full review »
Samuel-Akindele
Consultant at a tech services company with 201-500 employees
Apart from software updates, we've not had any reason to reach out to technical support, so I don't have much experience with them. View full review »
Find out what your peers are saying about Palo Alto Networks, Darktrace, Trend Micro and others in Intrusion Detection and Prevention Software. Updated: November 2019.
377,828 professionals have used our research since 2012.
Vishal Goorye
Network Security Engineer at Mauritius Telecom
Technical support is okay, but we have an issue here in terms of local support and company support. Palo Alto doesn't provide premium support directly. It forces us to use third-party support and local distributors. Sometimes it's difficult for us to communicate and get support. View full review »
Consulti678
Consultant at a aerospace/defense firm with 501-1,000 employees
Technical support is good. We do get some support from the reseller. View full review »
reviewer810594
Information Security Specialist at a comms service provider with 1,001-5,000 employees
Palo Alto's technical support is very good. View full review »
Ang Sokroeurn
Information Security Officer at National Bank of Cambodia
Technical support is good. There are no problems with it. View full review »
ThineshSiva
Managing Director at Teceze
We haven't used the technical support yet because we have our own team of experts. View full review »
Find out what your peers are saying about Palo Alto Networks, Darktrace, Trend Micro and others in Intrusion Detection and Prevention Software. Updated: November 2019.
377,828 professionals have used our research since 2012.
Sign Up with Email