Panorama Necto Customer Service and Support

it_user220617 - PeerSpot reviewer
Senior BI Analyst at a tech services company with 10,001+ employees
Customer Service:

I would rate customer service as excellent on a scale of 10 out of 10.

Technical Support:

Highly knowledgeable technical support is very prompt and efficient. They are very responsive and I personally had a very good experience talking to their team.

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it_user233022 - PeerSpot reviewer
Advance oracle DBA at a retailer with 10,001+ employees
Customer Service:

They don't provide customer support on-site, but the rest is fine.

Technical Support:

It's great.

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it_user274788 - PeerSpot reviewer
Senior Consultant at a tech services company with 10,001+ employees
Customer Service:

Good, can be better

Technical Support:

Very good

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Buyer's Guide
BI (Business Intelligence) Tools
April 2024
Find out what your peers are saying about Panorama Software, Microsoft, IBM and others in BI (Business Intelligence) Tools. Updated: April 2024.
768,246 professionals have used our research since 2012.
it_user282186 - PeerSpot reviewer
Senior Software Engineer at a tech services company with 10,001+ employees
Customer Service:

Very good.

Technical Support:

Very good.

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it_user271458 - PeerSpot reviewer
Systems Engineer at a tech services company with 10,001+ employees
Customer Service:

Excellent

Technical Support:

Good

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it_user352095 - PeerSpot reviewer
IT Manager at a tech services company with 1,001-5,000 employees
Customer Service:

Customer service is very helpful and always there to address your problems whenever required.

Technical Support:

They have a very active online forum where you can get answers to almost all of your technical queries. Besides, the customer service is always ready to assist you. Also, there are quiet a few training videos available on the Panorama site which one can refer to learn new things about the product.

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it_user407016 - PeerSpot reviewer
Senior Executive at a tech company with 10,001+ employees
Customer Service:

6

Technical Support:

7

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it_user364383 - PeerSpot reviewer
Sales manager at a construction company
Customer Service:

8/10

Technical Support:

7/10

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it_user355476 - PeerSpot reviewer
Senior Associate at a tech services company with 10,001+ employees
Customer Service:

7

Technical Support:

7

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it_user259293 - PeerSpot reviewer
Product Owner / Business Analyst at a manufacturing company with 10,001+ employees
Customer Service:

So far so good.

Technical Support:

Good

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it_user221937 - PeerSpot reviewer
IT Analyst at a tech services company with 10,001+ employees
it_user216195 - PeerSpot reviewer
Senior Business Intelligence/Reporting Developer at a tech services company with 51-200 employees
Customer Service:

Very good, they were able to answer all our questions.

Technical Support:

Very good, they were able to answer all our questions.

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it_user353082 - PeerSpot reviewer
Software Test Engineer with 1,001-5,000 employees
Customer Service:

4.5/5

Technical Support:

4.5/5

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it_user352923 - PeerSpot reviewer
Programmer at a tech services company with 51-200 employees
it_user272520 - PeerSpot reviewer
QA Lead & Test Analyst Disney Consumer Products for Satwic Inc with 51-200 employees
Customer Service:

I would like to rate customer service as 7/10.

Technical Support:

Would like to rate technical support as 7/10.

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it_user229329 - PeerSpot reviewer
Data Scientist at a tech services company with 51-200 employees
Customer Service:

We have not used customer service so far.

Technical Support:

We have not used technical support so far.

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it_user224418 - PeerSpot reviewer
Freelancer - DW & BI (OBIEE & Informatica) at a tech services company with 51-200 employees
Customer Service:

This is the reason we want to give a lower rating. The customer service is in a young state currently. Note that panorama does not offer in-person training or online chat support.

Technical Support:

Good.

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it_user359292 - PeerSpot reviewer
Senior Software Engineer with 1,001-5,000 employees

Good technical support.

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it_user214938 - PeerSpot reviewer
Lead Technical with 1,001-5,000 employees
Customer Service:

Very good, customer service is prompt.

Technical Support:

Very good

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it_user352953 - PeerSpot reviewer
Associate Finance Manager at a tech services company with 10,001+ employees
Customer Service:

4/5

Technical Support:

4/5

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it_user219882 - PeerSpot reviewer
Consultant at a tech services company with 501-1,000 employees
Customer Service:

Very supportive

Technical Support:

Very good

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it_user229845 - PeerSpot reviewer
DW BI Consultant at a tech vendor with 1,001-5,000 employees
Customer Service:

Very good

Technical Support:

Very good

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it_user352848 - PeerSpot reviewer
Technical Consultant at a tech services company with 51-200 employees
Customer Service:

4.5/5

Technical Support:

4.5/5

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it_user352758 - PeerSpot reviewer
Software Test Engineer at a tech services company with 10,001+ employees
Customer Service:

I would rate it 5 for 5 because they are very quick and accurate about what should be done for the issue that's occurred.

Technical Support:

The technical support is also very good. I would give it 4.5/5.

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it_user276555 - PeerSpot reviewer
BI Developer at a tech services company with 51-200 employees

We are stillĀ evaluatingĀ the product.

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it_user7002 - PeerSpot reviewer
Team Lead at a tech services company with 10,001+ employees
Customer Service:

I have not used Customer Service.

Technical Support:

I have not used Technical Support.

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it_user406998 - PeerSpot reviewer
Business Analyst at a tech services company with 51-200 employees
Customer Service:

6/10

Technical Support:

7/10

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it_user270990 - PeerSpot reviewer
Software Consultant at a tech services company
Customer Service:

We haven't taken any customer support yet but the resources available on internet are really helpful for learning.

Technical Support:

We have't taken yet

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it_user258801 - PeerSpot reviewer
Founder at a tech services company with 51-200 employees
Customer Service:

8-Good service.

Technical Support:

7-Knew the technical information.

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Buyer's Guide
BI (Business Intelligence) Tools
April 2024
Find out what your peers are saying about Panorama Software, Microsoft, IBM and others in BI (Business Intelligence) Tools. Updated: April 2024.
768,246 professionals have used our research since 2012.