PanTerra Unified Communications as a Service Reviews

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SeanGrater109
Real User
IT Manager/Developer at a health, wellness and fitness company with 51-200 employees
Jan 24 2017

What is most valuable?

I like the diversified features and capabilities. Panterra offers all multi-channel capabilities, robust reporting, and... more»

How has it helped my organization?

We are a start-up company. We were all over the place when we started. Now, with professional VoIP services, our... more»

What needs improvement?

Nothing known immediately, as we just started using the system. However, I'd like to add one thing: The web interface... more»

What's my experience with pricing, setup cost, and licensing??

Make sure you look at the company legacy, financial stability, and history. Make sure you speak to references in the... more»

Which other solutions did I evaluate??

We did not previously use a different solution.

What other advice do I have??

I would recommend it, but I would encourage to do your research first.
SaadHd
Real User
Technical Manager (Development and Sales) at Market Package Digital
Jan 25 2017

What is most valuable?

Video conference calling: We use that a lot.

How has it helped my organization?

We were struggling with our setup. Panterra's solutions have brought everything into one place and now our communication is much more efficient.

What needs improvement?

If pressed, I'd say their tech support helpline sometimes takes 10-15 minutes to respond; they can certainly improve that. In late Oct or early... more»

Which other solutions did I evaluate??

I don't want to drag previous vendors here and dishonor them.

What other advice do I have??

I’d recommend this service to everyone, especially companies that fall in the realm of digital solutions providing.

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Bernard T.
Real User
Co Founder at Great Firm Vision - The App
Jan 10 2017

What is most valuable?

Call forwarding, video calling and live analytics are good. But I have found the basic functionalities most valuable since I use them the most.... more»

How has it helped my organization?

It has gathered us all in one place. These are web based services and when any one from our team logs in, he can see everything, we don't have... more»

What needs improvement?

I think the price can be a bit better. $19 odd for one user can put some businesses off I suppose.

What's my experience with pricing, setup cost, and licensing??

Like I said, pricing is fair but if you "negotiate" with them, you can get discounts. We didn't get any because we didn't apply, but someone I... more»

What other advice do I have??

I would recommend it but I would not advice that you choose this solution on my recommendation alone, call their sales team, do some research,... more»
NigelSm
Real User
Senior Manager at a construction company with 51-200 employees
Jan 29 2017

What is most valuable?

I find file syncing very valuable, and the monitoring metrics. Of course, I can't live without basic features such as... more»

How has it helped my organization?

Panterra's Unified Commmunications as a Service is a solid service but I am not sure if it has improved our working in... more»

What needs improvement?

Shipping cost was extra and we weren't told at the beginning. This comes under "hidden" charges. That needs to be... more»

What's my experience with pricing, setup cost, and licensing??

As I've mentioned, their shipping cost and other minor charges are not included in the original invoice; be careful... more»

Which other solutions did I evaluate??

We were using Maxi before; it was expensive.

What other advice do I have??

Almost every VOIP service I looked up advertised their remote accessibility, but from various reviews, I know that none... more»
Kyle444
Real User
Partner at Kings Sausages
Jan 15 2017

What do you think of PanTerra Unified Communications as a Service?

Valuable Features: Call forwarding Conference calling IMs Analytics • Improvements to My Organization: We are quicker and more organized now. • Room for Improvement: I tried conference video calling once. I was on mobile while two others were on computers. It kept on freezing. So, that is an area for improvement. • Use of Solution: I have used it for one year. • Deployment Issues: I have not encountered any deployment issues. We used their deployment team. They knew what they were doing. • Stability Issues: I did not encounter any stability issues, whatsoever. • Scalability Issues: I have not encountered any scalability issues. • Customer Service and Technical Support: Customer Service: Customer service, especially after-sales, service is the BEST...

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What is PanTerra Unified Communications as a Service?

PanTerra Unified Communications as a Service, the All-In-One Call, Text, Conference, Fax, Web Meeting Cloud Solution, that delivers powerful yet easy-to-use unified communications capabilities replacing your outdated PBX with a cloud technology that seamlessly integrates all your mobile and desktop devices.
PanTerra Unified Communications as a Service customers
New Mexico Workforce Management

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