The mobile app is the most valuable feature for me. I love the fact that I have my laptop on my phone and can work from anywhere without ever missing a call or message. I also can see what everybody is doing and who is available to take phone calls.

The call recording feature is mandatory and allows me to review and coach my team to provide better customer service and learn from mistakes. With this capability, I can better their value in knowledge for future customers. This makes my job seamless and it reassures me that I can manage a team from home.

Call forwarding, video calling and live analytics are good. But I have found the basic functionalities most valuable since I use them the most. Panterra's Communication Services are near perfect.

Video conference calling: We use that a lot.

I like the diversified features and capabilities. Panterra offers all multi-channel capabilities, robust reporting, and the ability for us to add agents quickly or reduce counts for seasonal fluctuation.

I find file syncing very valuable, and the monitoring metrics. Of course, I can't live without basic features such as calling, video conferencing and call forwarding.

• Call forwarding
• Conference calling
• IMs
• Analytics