Parallels Remote Application Server (RAS) Room for Improvement

JH
Datacenter Engineer at Freelancer

When the customer is connected, they use a specific publishing agent and if that agent fails, the customer loses their connection. From a usability perspective, it would be nice if there was an automated way that the connection would fail-over to a different publishing agent so the user would not lose their session. That is not an option now so if that publishing agent crashes, then all the customers connected through that agent lose their session. 

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SC
Solution consultant at a tech services company with 11-50 employees

Generally, it is a very good solution. The main thing that I would improve is their presence here in Mexico. They don't have strong local support here in Mexico. They should have a worldwide presence so that we don't have to do everything through the people in the US. 

The initial setup was a little bit complex because we were migrating from Citrix. For customers who are migrating from another platform, such as VMware or Citrix, it would be great if they can provide an automated migration solution.

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