Technical support needs work. There are not too many people in our region. We have difficulty with communication and getting someone to handle issues. 

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This is a commercial tool, so they have very nice customer support. If you write any query to their system or if you send an email to them, you'll get a reply as soon as possible. They'll not take more than 24 hours to respond to you, so they're actually quite responsive and fast.

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Parasoft SOAtest provides good technical support, but we've had some delays in the past with support tickets.

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The customer service and support are satisfactory.

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A few years ago, I would have given technical support a rating of 10/10. However, I would now give them a rating of 7/10.

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I have had an awesome experience while working with the customer service/technical support teams. They have resolved issues within a day or two.

If issues are reported to the Parasoft Support Team, they will resolve them by taking it to t-con or v-con. Also, they are very supportive and well-versed with the proper information.

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In the beginning, we worked very closely with their technical support. They had great tech support and they did road shows once a year for us.

They would definitely listen to the concerns that we had and provided relevant feedback. The tech support is not just great, it is absolutely awesome!

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I would give the technical support a rating of 10/10, or even 20/10!

No matter the problem, from simple user errors to complicated Eclipse issues, the support team is always quick to respond and is very good at what they do.

If you actually encounter some issue in which the first or second level support really can’t fix in a couple of minutes, then the third level support will dig deep and come up with amazing ways to help you.

There is a user driven support forum where you can get help and examples from other users.

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Customer Service:

ParaSoft offers a great customer service, its a great combination along with a good product.

Technical Support:

Excellent and very approachable!

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Technical support from Parasoft has been excellent.

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The technical support in the Netherlands is very good. Questions about the tool are almost answered within a day. When needed, a Parasoft consultant joins the project for one day or more.

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Customer Service:

8/10.

Technical Support:

9/10.

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Customer Service: Good to great, although it helps that I happen to know people at Parasoft personally.Technical Support: Good. The ticketing system on the Parasoft website works well and issues are handled swiftly. View full review »

The technical support is fairly okay. Technical tool-wise they help a lot if needed, but when it comes to complex test scenarios or weird issues, they do not always have a solution.

An exchange of examples is difficult, since we use tooling for internal applications. So, it is not accessible from the outside world, which makes combined debugging impossible.

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I would give technical support a rating of 9/10. When I encountered an issue, I could always ask for support from Parasoft and they replied with answers very quickly.

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We have good support of our solution architect of Parasoft, but sometimes they don’t know all the answers and then it’s harder to find more knowledge in technical support from US teams, which slows things down.

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The technical support is very good. Any time we have any issues and we raise a question, we get fast answers and we get fairly good answers, because being a licensed tool, we don't get a lot of online applications, but if you raise a request, support is pretty good.

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Customer Service:

Good

Technical Support:

Good

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Customer Service: ExcellentTechnical Support: Very Good View full review »

Customer Service: 5/5Technical Support: 4/5 View full review »

8 out of 10.

Technical staff living nearby are always prepared to come by and help with issues. Communicating with developers abroad is also satisfactory.

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Customer Service:

8/10

Technical Support:

8/10

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I rate technical support 8/10.

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