The tool has connectivity issues. I had raised the issue with the support team who had asked me to check my internet connection and refresh the browser. I want that communication to be present at a UI level. I want a pop-up that asks users to refresh the page or check their internet connection. The product's reports also need to be optimized and refined to be presented in a better way. The tool needs to add a search option that will help users filter and extract the information that they need. 

The connectivity is always a challenge. We have to maintain a certain bandwidth at our end to connect the tool and that can be a problem. If we're not able to connect to the device we need to contact support and that is time consuming and frustrating.