Pega BPM Pros and Cons

The solution's case management is its most valuable aspect.

Powerful, full-featured business process management with excellent support

It is easy to use, easy to understand, easy to implement and easy to enhance and we can do it as a Cloud. Also it is very user friendly.

The workflow designing and integration are the most valuable features. Also, the UI design was pretty easy.

While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega.

The most valuable feature is the situational layer cake.

The solution offers excellent workflows.

The interface is quite simple and easy to use, even for beginners.

The solution provides us with a very good dashboard.

The most valuable features are case management and integration services.

They are currently spending some time on improving the product with respect to machine learning, especially related to robotic automation. They probably could be a little more adept on that area would help.

Lack of stronger cloud support is somewhat inconvenient for users and implementation.

Sometimes when we are patching some data from the database, we are getting added as a timeout.

It's called a local platform but on the other hand, it needs a lot of experience. It's not all that easy to click and plug and play. If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training to get there.

What should be included is some UI features and maybe some integrations. This includes documentation on how the UI works.

Compared to other BPM products, the interface is somewhat complex, so the usability could be improved.

There are some UX shortcomings within the solution. However, it's my understanding that they have addressed them and in the next three months they will come out with a new updated version. They will be moving away from HTML5.

Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved.

From a technical point of view, it would be helpful to have some advanced analytics to help with configuration. We have a lot of unwanted features and it would be good to configure it more appropriately so that we are using just exactly what we need.

The unit testing needs to improve, as well as the user interface.