Pega BPM Pros and Cons

Pega BPM Pros

MallikKesavaraju
Scaled Agile Consultant at Anthem Blue Cross Blue Shield
The solution's case management is its most valuable aspect.
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Finana445
Financial Analyst at a tech services company with 1-10 employees
Powerful, full-featured business process management with excellent support
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RutulMehta
Assistant Vice President at Barclays Bank
It is easy to use, easy to understand, easy to implement and easy to enhance and we can do it as a Cloud. Also it is very user friendly.
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Learn what your peers think about Pega BPM. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
455,108 professionals have used our research since 2012.
Björn Podlaha
Principal Business Analyst at a tech services company with 201-500 employees
The workflow designing and integration are the most valuable features. Also, the UI design was pretty easy.
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Oleksii Prokopovych
PRPC Developer at a tech services company with 1,001-5,000 employees
While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega.
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Giovanni Vanini
Director at PricewaterhouseCoopers
The most valuable feature is the situational layer cake.
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reviewer1295598
Director (Delivery) at a tech services company with 501-1,000 employees
The solution offers excellent workflows.
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MikhailLyubimov
Managing Director, Intelligent Automation Practice, Business Consulting at a tech vendor with 10,001+ employees
The interface is quite simple and easy to use, even for beginners.
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reviewer1288662
Head of Department at a computer software company with 10,001+ employees
The solution provides us with a very good dashboard.
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AlokPillai
Functional Consultant at a financial services firm with 10,001+ employees
The most valuable features are case management and integration services.
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Pega BPM Cons

MallikKesavaraju
Scaled Agile Consultant at Anthem Blue Cross Blue Shield
They are currently spending some time on improving the product with respect to machine learning, especially related to robotic automation. They probably could be a little more adept on that area would help.
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Finana445
Financial Analyst at a tech services company with 1-10 employees
Lack of stronger cloud support is somewhat inconvenient for users and implementation.
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RutulMehta
Assistant Vice President at Barclays Bank
Sometimes when we are patching some data from the database, we are getting added as a timeout.
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Learn what your peers think about Pega BPM. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
455,108 professionals have used our research since 2012.
Björn Podlaha
Principal Business Analyst at a tech services company with 201-500 employees
It's called a local platform but on the other hand, it needs a lot of experience. It's not all that easy to click and plug and play. If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training to get there.
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Oleksii Prokopovych
PRPC Developer at a tech services company with 1,001-5,000 employees
What should be included is some UI features and maybe some integrations. This includes documentation on how the UI works.
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Giovanni Vanini
Director at PricewaterhouseCoopers
Compared to other BPM products, the interface is somewhat complex, so the usability could be improved.
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reviewer1295598
Director (Delivery) at a tech services company with 501-1,000 employees
There are some UX shortcomings within the solution. However, it's my understanding that they have addressed them and in the next three months they will come out with a new updated version. They will be moving away from HTML5.
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MikhailLyubimov
Managing Director, Intelligent Automation Practice, Business Consulting at a tech vendor with 10,001+ employees
Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved.
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reviewer1288662
Head of Department at a computer software company with 10,001+ employees
From a technical point of view, it would be helpful to have some advanced analytics to help with configuration. We have a lot of unwanted features and it would be good to configure it more appropriately so that we are using just exactly what we need.
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AlokPillai
Functional Consultant at a financial services firm with 10,001+ employees
The unit testing needs to improve, as well as the user interface.
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Learn what your peers think about Pega BPM. Get advice and tips from experienced pros sharing their opinions. Updated: January 2021.
455,108 professionals have used our research since 2012.