Pega BPM Pros and Cons

Powerful, full-featured business process management with excellent support

It is easy to use, easy to understand, easy to implement and easy to enhance and we can do it as a Cloud. Also it is very user friendly.

While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega.

The most valuable feature is the situational layer cake.

The solution offers excellent workflows.

The interface is quite simple and easy to use, even for beginners.

The solution provides us with a very good dashboard.

The most valuable features are case management and integration services.

The most valuable aspect of the solution is the various workflows.

The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system.

Lack of stronger cloud support is somewhat inconvenient for users and implementation.

Sometimes when we are patching some data from the database, we are getting added as a timeout.

What should be included is some UI features and maybe some integrations. This includes documentation on how the UI works.

Compared to other BPM products, the interface is somewhat complex, so the usability could be improved.

There are some UX shortcomings within the solution. However, it's my understanding that they have addressed them and in the next three months they will come out with a new updated version. They will be moving away from HTML5.

Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved.

From a technical point of view, it would be helpful to have some advanced analytics to help with configuration. We have a lot of unwanted features and it would be good to configure it more appropriately so that we are using just exactly what we need.

The unit testing needs to improve, as well as the user interface.

We need more light retail BPM tools within the Pega system. However, Pega is mostly for big companies.

The pricing model needs to be improved. Right now, it's too expensive.