Pega BPM Pros and Cons

Pega BPM Pros

Finana445
Financial Analyst at a tech services company with 1-10 employees
Powerful, full-featured business process management with excellent support
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RutulMehta
Assistant Vice President at Barclays Bank
It is easy to use, easy to understand, easy to implement and easy to enhance and we can do it as a Cloud. Also it is very user friendly.
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Oleksii Prokopovych
PRPC Developer at a tech services company with 1,001-5,000 employees
While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega.
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Find out what your peers are saying about Pega, Appian, camunda and others in Business Process Management. Updated: February 2020.
405,734 professionals have used our research since 2012.
Giovanni Vanini
Director at PricewaterhouseCoopers
The most valuable feature is the situational layer cake.
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reviewer1295598
Director (Delivery) at a tech services company with 501-1,000 employees
The solution offers excellent workflows.
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MikhailLyubimov
Managing Director, Intelligent Automation Practice, Business Consulting at a tech vendor with 10,001+ employees
The interface is quite simple and easy to use, even for beginners.
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reviewer1288662
Head of Department at a software R&D company with 10,001+ employees
The solution provides us with a very good dashboard.
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AlokPillai
Functional Consultant at a financial services firm with 10,001+ employees
The most valuable features are case management and integration services.
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Rakesh Chouhan
Solution Architect Grade I at a tech services company with 1,001-5,000 employees
The most valuable aspect of the solution is the various workflows.
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reviewer1050882
System Architect at a tech vendor with 10,001+ employees
The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system.
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Pega BPM Cons

Finana445
Financial Analyst at a tech services company with 1-10 employees
Lack of stronger cloud support is somewhat inconvenient for users and implementation.
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RutulMehta
Assistant Vice President at Barclays Bank
Sometimes when we are patching some data from the database, we are getting added as a timeout.
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Oleksii Prokopovych
PRPC Developer at a tech services company with 1,001-5,000 employees
What should be included is some UI features and maybe some integrations. This includes documentation on how the UI works.
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Find out what your peers are saying about Pega, Appian, camunda and others in Business Process Management. Updated: February 2020.
405,734 professionals have used our research since 2012.
Giovanni Vanini
Director at PricewaterhouseCoopers
Compared to other BPM products, the interface is somewhat complex, so the usability could be improved.
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reviewer1295598
Director (Delivery) at a tech services company with 501-1,000 employees
There are some UX shortcomings within the solution. However, it's my understanding that they have addressed them and in the next three months they will come out with a new updated version. They will be moving away from HTML5.
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MikhailLyubimov
Managing Director, Intelligent Automation Practice, Business Consulting at a tech vendor with 10,001+ employees
Pega currently is trying to add chatbots to their systems, and it's still quite immature. This part definitely needs to be improved.
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reviewer1288662
Head of Department at a software R&D company with 10,001+ employees
From a technical point of view, it would be helpful to have some advanced analytics to help with configuration. We have a lot of unwanted features and it would be good to configure it more appropriately so that we are using just exactly what we need.
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AlokPillai
Functional Consultant at a financial services firm with 10,001+ employees
The unit testing needs to improve, as well as the user interface.
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Rakesh Chouhan
Solution Architect Grade I at a tech services company with 1,001-5,000 employees
We need more light retail BPM tools within the Pega system. However, Pega is mostly for big companies.
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reviewer1050882
System Architect at a tech vendor with 10,001+ employees
The pricing model needs to be improved. Right now, it's too expensive.
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Find out what your peers are saying about Pega, Appian, camunda and others in Business Process Management. Updated: February 2020.
405,734 professionals have used our research since 2012.