Pega BPM Scalability

Pawan Dihiye - PeerSpot reviewer
Senior Process Consultant at Ernst & Young

The product is quite scalable as it's a low-code platform. 

The solution adjusts well to different devices. They have this adaptation that if you open it on a tablet, then the screen will adjust accordingly. If you open it on a PC, the screen adjusts it accordingly in Pega. Android as well.

There are more than 25,000 people on the solution.

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Bireswar Das - PeerSpot reviewer
Business Unit Head - Government Business at YASH Technologies

I have not come across any scalability issues. The government customer has perpetual licenses. We are very populous in nature, and people come from the web as well from the mobile. They are able to process all those requests. I've not come across any issues.

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RAVIRANJAN - PeerSpot reviewer
Project Manager at Telus Digital

It is not as scalable, as, for example, Appian. However, I don't have extensive knowledge and therefore can't speak widely on the scaling process. 

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Buyer's Guide
Pega BPM
March 2024
Learn what your peers think about Pega BPM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
Shiv Kumar - PeerSpot reviewer
Associate Director at Areteans

Pega BPM is scalable. You have horizontal and vertical scalability. One type of scalability is just adding servers. Pega BPM is Java-based and runs on JMS, so you can add different servers. You can add other nodes, or in one node, you can have different JMS, so in this way, you can increase the processing power easily.

Another way to scale is classifying nodes, so based on the job, you can run the nodes and also run the different functionalities of Pega BPM, which is another process for scaling it up.

Scaling Pega BPM isn't challenging because it's running on the cloud, so you can always add and subtract nodes as needed. If your Pega BPM is on-premise, you can scale it horizontally or vertically. It supports both horizontal and vertical expansions.

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FS
Sr Pega Developer at a financial services firm with 10,001+ employees

We have hundreds of people using the solution in our company. 

The scalability is good in general. I would rate the ability to scale eight out of ten. 

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Jack Haggerty - PeerSpot reviewer
Senior Vice President, PBM Data & Technology Services at UnitedHealth Group

The solution is scalable, we have around 1,000 users and don't have any plans to increase that number. 

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Viswa Chaitanya Bellamkonda - PeerSpot reviewer
Delivery Manager at a manufacturing company with 10,001+ employees

I rate the scalability of Pega BPM a nine out of ten.

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AnoopSingh - PeerSpot reviewer
Delivery Manager at LanceSoft

Pega BPM is a solution that's easy to scale.

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MK
Scaled Agile Consultant at Anthem Blue Cross Blue Shield

In terms of scalability, provided you throw hardware at it and you do a proper production implementation approach and alignment strategy, it's scalable. 

You can go up to 2000 to 3000 users pretty easily. It's just that you need to throw a lot of hardware at it and make sure that you manage and create the web servers required. You need to create various pieces such as database servers and things like that, to make sure that you get the performance you need for those 2000, 3000 users.

The solution is being used continuously. I'm not sure about the increase in the usage, but at least it's serving the purpose as needed for the brokers.

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SS
Senior Manager at a consultancy with 10,001+ employees

The scalability is pretty good. Whenever we work in Pega, we propose this product to any customer based on their needs, how many tech resources they have, how many concurrent resources there will be, what their daily inbound volume is, et cetera. Based on that, we get the hardware sizing from Pega. If you do the right kind of estimation and start with the proper infrastructure, you will be able to basically ensure robustness, high availability, almost zero downtime, and everything can be shipped. 

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VB
Advanced App Engineering Sr Manager at a tech services company with 10,001+ employees

Pega BPM is more scalable than Appian. We can have more processes running, more data in the server, and the performance is better.

Both of our projects are in production right now, but in one of them the customer will require around 3,000 users. With the other project it will be around 300 people.

Right now, there are two or three people running this kind of project, so we will need more people for that.

The plan for Pega in both projects is to continue for around five years more - so we have a lot of work there.

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MK
Associate Director at a tech services company with 10,001+ employees

Yes, we did in the sense there have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues.

It is scalable, but it also interacts with a lot of other systems. I think they thought that the interface to other systems, legacy systems, was its strength, but when problems do occur, quickly diagnosing those problems has been a challenge.

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VijayS1 - PeerSpot reviewer
Head of digital transformation at Maantic

The solution is scalable. There are constraints when it comes to the terms of design and when you want to expand. When considering infrastructure scalability, there is nothing to worry about, it is scalable.

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RD
Senior Associate at a consultancy with 10,001+ employees

The solution is quite scalable. 

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AP
Sr Manager at a financial services firm with 10,001+ employees

I would rate the scalability of this solution a seven, on a scale from one to 10, with one being the worst and 10 being the best.

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AL
Sr. Technical Architect at a tech services company with 10,001+ employees

We didn't have to put much effort into upgrading our platform and adding more resources. I would say that the platform is obviously very robust and capable of scaling to large enterprise-scale recommendations.

In our company, we have more than 300 people who use this solution.

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AmarenderChitti - PeerSpot reviewer
Feature Lead at a financial services firm with 10,001+ employees

The scalability is excellent. It can scale as much as you need it to. It's one of the great aspects of the product.

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Rahul Bilove - PeerSpot reviewer
Senior Technology Specialist at Aaseya IT Services Pvt. Ltd.

It is a scalable solution.

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AC
Tech lead/Solution architect/Team manager at a tech services company with 501-1,000 employees

We have a customer that has over 6,000 users using the solution.

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Mohammed Tafazal - PeerSpot reviewer
RPA Lead Architect and Manager at a computer software company with 501-1,000 employees

We have approximately 2,000 users using this solution.

I rate the scalability of Pega BPM a nine out of ten.

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PK
Delivering Digital Workforce at a retailer with 10,001+ employees

Pega BPM is scalable.

I am not sure how well it will work because we have a lot of requirements that I see today, we have a lot of emails, that we want to set up, all of these as workflow. I am still trying to understand and see how all of these emails will be converted to case management and email listeners, how much it can be scaled, and whether it'll work properly or not when the volumes increase because we have a huge demand right now. We also have to see how Pega will support us.

We haven't reached the point where we can scale to maximum capacity to see how the product performs. However, we can currently see that the product is scaling based on our requirements.

Because I am new to the organization I don't know how many users it has. But, in the previous organization, I believe there were many business units that used it, including the front of house and back of house. I wouldn't have a figure in mind.

At my previous company, I was one of the business units that used it. I wouldn't know, but from my business unit's perspective, the front of house was probably 200 people.

It is used daily, and we get through our smart forms, we get the inputs, and then the back office creates the interaction, and the back office works on it.

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ManishSingh6 - PeerSpot reviewer
Senior Consultant at a tech services company with 1,001-5,000 employees

Pega BPM is scalable.

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GV
Director at PricewaterhouseCoopers

This is a very scalable solution. Our customers are large enterprises.

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AP
Senior Director Platform Management at a real estate/law firm with 10,001+ employees

It is quite scalable.

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RM
Assistant Vice President at Barclays Bank

It is definitely scalable and I know that is a very good feature of the Pega BPM and Appian BPM.

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VivekIsukapalli - PeerSpot reviewer
Principal - Low Code at LTIMindtree

We have more than 500 Pega BPM users in our organization. We plan to increase the usage.

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SS
Founder/Director at Thoughtschools

Pega BPM is a scalable solution. Around 10,000 users are using Pega BPM.

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Sherif Ibrahim - PeerSpot reviewer
Presales Consultant at EBLA

This is a scalable solution. 

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KS
Senior Manager at a tech services company with 10,001+ employees

This is a scalable solution.

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Ganesh Parameswaran - PeerSpot reviewer
Principal Consultant at Infosys

Pega BPM is scalable.

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AV
Head of Robotics Process Automation at a comms service provider with 10,001+ employees

It's a scalable product. There are no challenges with the scalability of Pega BPM.

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JT
Senior Consultant at a aerospace/defense firm with 51-200 employees

I like it. It allows for a lot of multi-tenancy.

In terms of usage, it is in its initial use areas, but it is rapidly being adopted.

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AP
Senior Director Platform Management at a real estate/law firm with 10,001+ employees

I don't feel that there are any issues with scalability. That said, until our concerns with reporting are satisfied, we don't want to scale.

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SS
Digital Engineering Manager at a comms service provider with 10,001+ employees

We have 25 to 30 customers who use this solution.

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AP
Functional Consultant at a financial services firm with 10,001+ employees

The scalability is good. In some areas, we had some trouble, but I think it was the way it was designed and not the product itself. So, we feel that it is good.

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ML
Managing Director, Intelligent Automation Practice, Business Consulting at a tech vendor with 10,001+ employees

It's very simple to scale the solution, especially if it is on the cloud. It's your own environment. You can just make your own limitations as to how fast you want to create your own new environments. Right now, we are handling 20,000 users.

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AB
Senior Technical Architect at a tech services company with 10,001+ employees

The solution is scalable in terms of load but not operation-wide.

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it_user745629 - PeerSpot reviewer
Lead software architect, engenering manager at a tech services company with 10,001+ employees

We did not have significant load, but one physical server instance was able to serve around 100 concurrent users.

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PS
Principle Technology Architect at a tech services company with 10,001+ employees

Pega BPM is enterprise-grade and scalable.

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JG
Manager at a consultancy with 501-1,000 employees

Pega BPM is scalable. If you have larger data models, for example, thousands and millions of transactions, they have their limits. Larger data models need to be improved. It's not only technically scalable, for instance, if one organization develops a solution built on ServiceNow or Pega BPM, how can you transfer the solution to the next organization that has the same platform. They have a marketplace on most of the platforms where third-party vendors can show their services. For a public organization, if you develop a small application, the next town could use it the same way. How to transfer easily from one to another one. It might not be a relevant case for private companies because you are in competition. There's no need to give away knowledge. However, in the public domain, it's a different case but it's very special, nothing in general.

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it_user1151658 - PeerSpot reviewer
DevOps Strategist at a computer software company with 5,001-10,000 employees

It's a scalable product.

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BP
Principal Business Analyst at a tech services company with 201-500 employees

It is definitely scalable.

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AS
Head of Department at a computer software company with 10,001+ employees

The solution is scalable. If a person needs to expand the solution for their organization, they can easily do so.

Currently, we have more than 20 people using the solution.

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OB
Senior Associate Consultant at a computer software company with 10,001+ employees

The scalability of the solution is very good.

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it_user1001247 - PeerSpot reviewer
PRPC Developer at a tech services company with 1,001-5,000 employees

Scalability is a good part of Pega. Big applications are slow. They always have something in a test-mode or something to be improved. Some other Pega features are not too good in my experience.

We are not using Pega in my organization. We are providing solutions to our customers based on the number of users. One of the issues around Pega I've had experience with are applications that confuse the users.

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RC
Solution Architect Grade I at a tech services company with 1,001-5,000 employees

So far, we've found the solution to be quite scalable.

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SB
Senior Practice Lead at a tech services company with 10,001+ employees

We have been able to use Pega BPM in different lines of businesses for the past few years, so we find it scalable.

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NA
Director (Delivery) at a tech services company with 501-1,000 employees

We have some clients that have up to 2,000 active users at any given time.

The solution is meant for large-scale enterprises.

It has been used in the insurance and finance industries as well as manufacturing, healthcare, and government. Many governments have started using it as well, so it is being used all over.

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AS
Financial Analyst at a tech services company with 1-10 employees

The product is extremely scalable. Scalability comes with two criteria: choosing the number of users and how it will be implemented in the businesses. Some organizations have 40-50 users on Pega and others have more than 1000 users. As far as the scale of use is concerned, there are absolutely no issues. 

The kind of variety and scale that Pega can handle — the different types of business, different types of application, the different types of integration — is absolutely amazing and don't think that any of its competitors come close.

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SM
System Architect at a tech vendor with 10,001+ employees

The solution is fairly scalable.

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Buyer's Guide
Pega BPM
March 2024
Learn what your peers think about Pega BPM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.