Pega BPM Valuable Features

Pawan Dihiye - PeerSpot reviewer
Senior Process Consultant at Ernst & Young

It's low code. That is very useful. A business value architect will have zero coding to do, and he can create a business flow on top of that. The technical developer can handle further things. 

Apart from that, the kind of APIs that they support is also very nice. It also has a lot of APIs out of the box. It can directly connect to Fitbit, it can directly connect to Google Maps, et cetera. That API exposure is also a good thing. They are very easy and very reliable to use, the APIs.

The setup was simple. 

It's a stable solution.

The solution has very helpful technical support.

It can scale pretty well.

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Bireswar Das - PeerSpot reviewer
Business Unit Head - Government Business at YASH Technologies

Application development is very rapid. A lot of code gets reused while building the applications, which is something we highly appreciate. 

People are also very happy with the robotic process automation and the dashboards. They are very good.

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RAVIRANJAN - PeerSpot reviewer
Project Manager at Telus Digital

The rule engines work well.

It is a stable product.

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Buyer's Guide
Pega BPM
March 2024
Learn what your peers think about Pega BPM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
Shiv Kumar - PeerSpot reviewer
Associate Director at Areteans

The most valuable feature of Pega BPM is step-by-step voice guidance that converts your problem statement into different diagrams and then implements the process.

Pega BPM is a technology, not merely a tool, so it has different industry frameworks. It's customized for various industries, such as financial, insurance, healthcare, etc.

Other valuable features of Pega BPM include AI, decisioning, and robotics. It also has a more intuitive UI. Clients weren't as happy with the UI in the past, but that has now improved.

I also like that Pega BPM has a UI that can be integrated with JavaScript-based, such as React or Vue.

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FS
Sr Pega Developer at a financial services firm with 10,001+ employees

The solution offers many use cases. 

The case management is great. 

Pega provides a lot of advanced smart shapes wherein you can just create a case for using the smart case itself. You can integrate or maybe add any integration points you need there. 

A lot of Pega is out-of-the-box. You can use it as is or configure it in just one click.

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Jack Haggerty - PeerSpot reviewer
Senior Vice President, PBM Data & Technology Services at UnitedHealth Group

We appreciate that this solution supports the size and scale that we need.

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Viswa Chaitanya Bellamkonda - PeerSpot reviewer
Delivery Manager at a manufacturing company with 10,001+ employees

The most valuable feature of Pega BPMI would be the academy courses, specifically the Product Development Network (PDN). Additionally, our organization has a dedicated Customer Engagement Team that we work closely with to achieve our goals.

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AnoopSingh - PeerSpot reviewer
Delivery Manager at LanceSoft

The most important features of Pega BPM are case management and claims management, and soon they'll also be offering claims processing.

I also love Pega BPM in terms of performance. It's also one of the very few user-friendly solutions in the market. It may take some time to learn Pega BPM, but once you get a proper handle on it, tracking and managing processes become very easy anytime, anywhere.

Pega BPM also has very good documentation you can use to learn the solution. Pega has a community portal that has complete information and explanations, and if you're facing a challenge, you can post your challenge on the community portal and get a resolution at the same time.

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MK
Scaled Agile Consultant at Anthem Blue Cross Blue Shield

The solution's case management is its most valuable aspect. 

It's basically an open architecture based software, which means the main aim of the software is to provide a low-code application development environment. It has several authoring tools on the UI flow and makes sure that you can put in a lot of gadgets and create the screen very quickly using those gadgets.

Right now, it has a pretty good feature set. It has case management and BPM workflow as well as robotic automation. It has decisioning. It has chat and virtual assistant support, and we just implement it on the cloud, therefore it's a pretty robust feature set.

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SS
Senior Manager at a consultancy with 10,001+ employees

The solution is stable.

You can scale the solution if you size it right at the outset.

It's very customizable.

You can use it for many industries.

There are lots of very useful features. They're constantly adding more items to the product.

There are lots of great automation and machine learning aspects.

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Somnath-Ghosh - PeerSpot reviewer
Solution Architect and LowCode Practice Lead at a tech services company with 10,001+ employees

There is a feature to accelerate the development so that business analysts can directly create their user stories and assign the task to the developers. It's called DCO.

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VB
Advanced App Engineering Sr Manager at a tech services company with 10,001+ employees

The best part of Pega, for me, is that they let you reuse a lot of the aspects in the product.

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MK
Associate Director at a tech services company with 10,001+ employees

I think it is the user interface and the ease of developing the workflow for an application. It has a lot of gadgets to just plug and play, and that cuts down your development time quite a bit.

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VijayS1 - PeerSpot reviewer
Head of digital transformation at Maantic

Pega BPM has a full suite for any enterprise. It is a process orchestration platform. It has detailed features for case management and workflows. 

I value Pega's decision control, which can take care of your next transaction with all the decisions taken care of. 

The solution also has very strong customer service where all your issues will be taken care of across multiple channels like calls, email, and chat. It has a really powerful UI. It is a single platform for customer service automation for any enterprise.

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RD
Senior Associate at a consultancy with 10,001+ employees

There is definitely an advantage to digitization, so we recommend Pega to our clients for the KYC digitization. Pega's strength is in KYC onboarding.

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AP
Sr Manager at a financial services firm with 10,001+ employees

What I found the most valuable is the case management and the UI design capabilities. We have the ability to do any kind of integration on Pega, which is really beneficial. 

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AL
Sr. Technical Architect at a tech services company with 10,001+ employees

Case Management, as well as Workflow Automation, are Pega's most powerful capabilities. 

By creating a visual layout of the business process, designers can easily go and implement the business process. And from there, you can pretty much do it in concur. You can concentrate on each area of the business process and create user input tasks with defined role-based access controls on each of those user input tasks.

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AmarenderChitti - PeerSpot reviewer
Feature Lead at a financial services firm with 10,001+ employees

The integration is good. It can be capable of different integrations. 

There is a Pega Decision Hub, which is just a text-based analytical site. Based upon the text-based analytics and it can decide and trigger a case.

There are a lot of new features in Pega that are great.

I like case management in Pega. For the case management applications, so it's really fast to develop and it can scale and be extended based upon the business requirements.

The initial setup is pretty straightforward. 

The documentation and training available are great.

Pega is coming out with Pega Express, which is kind of a low-code development platform. The business rules can be built in a Pega Express Portal, which is more specifically built for business users and not technical users. That way, even non-technical people are able to build their own business processes easily.

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Rahul Bilove - PeerSpot reviewer
Senior Technology Specialist at Aaseya IT Services Pvt. Ltd.

The most valuable feature of the solution, I believe, is case management, which sets it apart from the rest of the solutions in the market.

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AC
Tech lead/Solution architect/Team manager at a tech services company with 501-1,000 employees

I have found the solution to be flexible and they provide good support. 

In general, we use web services to integrate this solution with our other tools. It is the main approach we use with this solution and it integrates with all tools that we need. If you want to integrate with other solutions such ThreatFire or similar, it is possible as well. 

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Mohammed Tafazal - PeerSpot reviewer
RPA Lead Architect and Manager at a computer software company with 501-1,000 employees

The most valuable features of Pega BPM are low code, no code, functionality, and easy development.

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PK
Delivering Digital Workforce at a retailer with 10,001+ employees

When we were implementing in 2012, we also used Pega phones. It was a complete front office to back office interaction that was created, followed by case management. But I'm not sure, if you say case management as a feature, there's also knowledge management, which is present, but case management is what I've used extensively. 

Overall, the ability to integrate with multiple applications and effective case management is the most valuable.

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ManishSingh6 - PeerSpot reviewer
Senior Consultant at a tech services company with 1,001-5,000 employees

Pega BPM's most valuable features are case management, integration, the convenience of using REST APIs, and the ease of changing things at the UI level.

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GV
Director at PricewaterhouseCoopers

The most valuable feature is the situational layer cake. It's a feature of the tool that allows us to specialize a process according to different countries, products, or other dimensions. This means that we can create complex processes that are differentiated according to geography, product, or other characteristics. The result is that it makes it much easier for us to maintain the solution.

In terms of functionality, Pega is probably the number one solution in this field.

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AP
Senior Director Platform Management at a real estate/law firm with 10,001+ employees

It is quite configurable, which is the most exciting feature. We can easily configure it as per our needs. 

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RM
Assistant Vice President at Barclays Bank

In terms of features that I have found most valuable, there are lots of new things in Appian BPM, maybe six in this newer version. Earlier, what we needed to do if we wanted to deploy some code into the other environment was to upload it into the environment, take a patch from the other environment, patch it, and import it. Nowadays it is easier. There is a new feature in the Admin Console where I just need to click on that environment, pick a patch, and just select the environment. Then I see whether it is queuing in the scheduled environment or going for production. I select the environment and I can directly deploy that patch. This is a very good feature of the current version.

There is a very well implemented UI side - the front-end visibility. There is a new progress bar that allows you to see your progress. There is a very impressive UI design that they've embedded into the BPM tool.

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RD
Works at Automation delivery

The robotic process automation has increased the confidence of business users. 

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VivekIsukapalli - PeerSpot reviewer
Principal - Low Code at LTIMindtree

There are a lot of frameworks in the product. I use Pega PRPC the most.

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SS
Founder/Director at Thoughtschools

Pega BPM offers a lot of out-of-the-box functionalities.

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AliSalman - PeerSpot reviewer
Regional Sales Manager at a comms service provider with 1,001-5,000 employees

This is a customizable product. It's low code and can be restored quickly if needed. 

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KS
Senior Manager at a tech services company with 10,001+ employees

The case management functionality of this solution has been most valuable.

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Ganesh Parameswaran - PeerSpot reviewer
Principal Consultant at Infosys

Pega BPM's most valuable feature is the use of CDX to solve problems.

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AV
Head of Robotics Process Automation at a comms service provider with 10,001+ employees

The workflows are the most valuable features, particularly for us, because we were attempting to automate processes by utilizing workflows to provide a hands-off comparison between the bot and the human.

Also, the out-of-the-box reporting, visibility, and dashboards are extremely useful. 

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JT
Senior Consultant at a aerospace/defense firm with 51-200 employees

I have found a lot of features valuable. The ability to define processes, build reports, and get insights or analytics on data is most valuable. It is a powerful platform.

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AP
Senior Director Platform Management at a real estate/law firm with 10,001+ employees

The most valuable feature is flexibility, as we can configure it to best suit our requirements.

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SS
Digital Engineering Manager at a comms service provider with 10,001+ employees

I have a lot of experience in this kind of industry, and Pega is one of the best solutions in terms of performance, capabilities, and the way we develop. 

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AP
Functional Consultant at a financial services firm with 10,001+ employees

The most valuable features are case management and integration services.

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ML
Managing Director, Intelligent Automation Practice, Business Consulting at a tech vendor with 10,001+ employees

Pega is currently number one in BPM and case management solutions, according to Gartner and Forrester. I like that it’s mostly a no-code platform. It’s also more of an enterprise-level solution. It looks like a front end stack. There are dozens of applications that are just moored to each other. However, Pega feels like one solution.

The interface is quite simple and easy to use, even for beginners.

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HA
Chief Information Officer at a government with 1,001-5,000 employees

The solution is operating well overall.

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it_user745629 - PeerSpot reviewer
Lead software architect, engenering manager at a tech services company with 10,001+ employees

Fast prototyping.

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PS
Principle Technology Architect at a tech services company with 10,001+ employees

The most valuable feature of Pega BPM is its architecture.

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it_user1151658 - PeerSpot reviewer
DevOps Strategist at a computer software company with 5,001-10,000 employees

It's a good tool for workflow automation.

It's stable and secure.

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BP
Principal Business Analyst at a tech services company with 201-500 employees

The workflow designing and integration are the most valuable features. Also, the UI design was pretty easy. 

All the features that are related to case management are pretty outstanding.

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AS
Head of Department at a computer software company with 10,001+ employees

The solution provides us with a very good dashboard.

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OB
Senior Associate Consultant at a computer software company with 10,001+ employees

The marketing automation is very good. The solution is very convenient to use.

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it_user1001247 - PeerSpot reviewer
PRPC Developer at a tech services company with 1,001-5,000 employees

Some of our clients are still waiting to upgrade from Pega 6 to Pega 7. Only a variety will upgrade from 7 to 8. Overall, Pega 8 is a good platform with improvement.

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RC
Solution Architect Grade I at a tech services company with 1,001-5,000 employees

The most valuable aspect of the solution is the various workflows.

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SB
Senior Practice Lead at a tech services company with 10,001+ employees

What we like about Pega BPM is their case management feature which we find powerful. We also like its workflow capability.

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NA
Director (Delivery) at a tech services company with 501-1,000 employees

The solution offers excellent workflows. 

The amount of processes a user can access is very broad.

The integrations within the solution are excellent.

The solution has the ability to manage different versions of rules.

Overall, there isn't a feature on the solution that isn't useful. The solution is excellent.

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AS
Financial Analyst at a tech services company with 1-10 employees

A lot of our customers are working with a digital confirmation. The enhanced features in Pega are appealing to our customers as they can use it on designs, digital agility, omnichannel or customer experience. The rapid renew structure allows better implementation over other solutions and aids clients in serving their customers. Because of the features available, we are filling a need we see for our customers. It works with team frameworks and allows them to take proactive decisions with their product lines, data integration, data crunching and some other features that are helpful for customer marketing.

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BR
Founder at Tactec Strategic Solutions Inc.

Pega Cloud and Pega BPM, because they allowed us to develop and quickly release with confidence using cloud technologies. We limited disruption on core operational systems while proving the business and technology requirements.

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SM
System Architect at a tech vendor with 10,001+ employees

The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system.

From an end-user perspective, you can build a really good user experience with the user interface they offer.

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Buyer's Guide
Pega BPM
March 2024
Learn what your peers think about Pega BPM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.