I use Pega Robotics and Blue Prism in my day-to-day life.

In the market, in India, other solutions are used as well. Some may use Blue Prism or UiPath. For example, if you have a 100% RPA area, maybe UiPath concentrates on 40%, Blue Prism 30%, Automation Anywhere is another 30%, and Pega is around 3%. 

I've worked on many automation products. I've found that UiPath and Automation Anywhere provide more drag-and-drop capabilities. 

I also have experience with WinAutomation.

I'm using Pega, UiPath, and also Blue Prism.

My organization used UiPath earlier. 

Technically, we are using both Pega and Automation Anywhere as we work through company mergers.

Pega never made it through to production. We're trying to get everything regarding AA set up, which has been a little bit tricky at the moment because we're trying to use the other company's control room. Due to this, we're on a different domain since we're technically two different companies and they don't necessarily set up with two different companies. We're working on getting access to everything on the other company's side, and getting through the firewall and tasks of that nature. We're chipping away at a bunch of different issues.

We have also use UiPath which is also a good tool. UiPath has a couple of new features which give it the edge over other solutions. 

Previously, I worked with Blue Prism. Blue Prism and Pega Robotics are at the same level when it comes to implementation and development. 

With Blue Prism the consistency of the reports outputs the UI failed most of the time. We had to go through to ensure that everything was correct. With Pega Robotics, once we integrated it will work with any machines after deployment until there is a change. It is more consistent than Blue Prism.

The client used WebMethods OMS, but it was at distinct version which was fully customised. There was no support as well, and it did not fulfill the required needs of the client, hence the change. After evaluating a few options, Pega was selected.

I have used other solutions and if you were to ask me about Robotic Process Automation, I would first choose Blue Prism and Pega would be second. The last would be WorkFusion.

Our experience is predominantly with ServiceNow and Pega.

We work with multiple products. Pega and Appian are two of the key products that we are working with. It is more in the RPA and BPM space.

We also have expertise in UiPath and Automation Anywhere. Our focus is on RPA, BPM with Pega, Appian, UiPath, and Automation Anywhere. 

We also work with other products such as Salesforce, Microsoft Dynamics, and ServiceNow.

What we would recommend would depend on the customer. If it is a high scale enterprise customer who is looking for a core platform implementation, such as card dispute or claims modernization, they should go with Pega.

If a customer is looking for safe automation and easy implementation, they can use Pega, but we would recommend SalesForce because it is pretty straightforward and easy to implement. 

With many customers, we see that they prefer Appian and UiPath to go along with having Pega and Salesforce already because Appian is a product that is straightforward and low-code. Anything that is implemented in Pega is a process that takes at least three to four months as a foundation. Any changes in Pega can take a lot of time, it is not low-code. Appian can be very easily implemented because of its model. If you have an operational implementation in finance operations, legal operations, HR operations, frequent changes, and for agility, we recommend Appian. 

For customers who already have an RPA in place and already have Salesforce and they don't want a CRM but want to process data then we suggest UiPath. UiPath is pretty strong and pure RPA but it does not have a processed platform. If there are tactical solutions required we recommend UiPath.

These are the four main products we recommend to the customers depending on their current needs.

We didn't previously use a different solution. It's the only RPA we have had experience with.