Pega Robotic Process Automation Reviews

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Consultant
Sr Architect at a tech services company with 10,001+ employees
Mar 08 2018

What is most valuable?

The case management and UI capabilities were the most valuable, though the integration capabilities were also quite useful. We also liked the DCO methodology as it reduced… more»

How has it helped my organization?

* DCO methodology helped reduce the development time. We could discuss the UI layout with the business users during requirement phases. * It helped cut short the release… more»

What needs improvement?

* The way integration classes are created could be improved. * At the time when I worked, XML anyType was not supported. * Rule versioning and deployment to enable… more»

What's my experience with pricing, setup cost, and licensing?

I was not involved in licensing and pricing, but it is worth the cost.

If you previously used a different solution, which one did you use and why did you switch?

The client used WebMethods OMS, but it was at distinct version which was fully customised. There was no support as well, and it did not fulfill the required needs of the… more»

What other advice do I have?

It is a good, mature robotic process automation solution. Pega is also broadening its landscape by building on top of PRPC (CRM, EPC, etc.), and with a cloud offering… more»

Which other solutions did I evaluate?

We evaluated a couple of options.
Ahmed Emad
Real User
Senior RPA Engineer at BBI-Consultancy
Jun 09 2019

What is most valuable?

The most valuable feature is the user Interface. You can create a user interface that can interact with a human being for attended robots and that will optimize, for example, customer service processes by simplifying the desktop and the… more»

How has it helped my organization?

Pega Robotic Process Automation makes it easy with metrics. Robots save time. Handling customer calls became much easier.

What needs improvement?

Pega Robotic Process Automation can improve the OCR area. They don't have a powerful OCR engine to read documents or files like other tools.

What's my experience with pricing, setup cost, and licensing?

In RPA every tool is different than the others. You need to understand the process it self to decide which tool you can use and get the best results.

What other advice do I have?

Pega Robotic Process Automation is easy. If you're a developer, it's a good tool to start with building bots. Overall, I can give it seven out of ten.

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User Assessments By Topic About Pega Robotic Process Automation

Find out what your peers are saying about Pega, Blue Prism, UiPath and others in Robotic Process Automation (RPA). Updated: October 2019.
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Pega Robotic Process Automation Questions

What is Pega Robotic Process Automation?

With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.

Also known as
Pega RPA, OpenSpan
Pega Robotic Process Automation customers
eBay Enterprise, M&I Bank
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