Pega Robotic Process Automation Reviews

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Reseller
RPA Lead Architect at a tech vendor with 201-500 employees
Jan 30 2020

What is most valuable?

The most valuable features are the loops to lookup tables to read the data. As it is a Java-based website, there have been several trial and error runs to get the exact match rules. We develop a normal web adaptor, not an unusual web… more»

What needs improvement?

There is no two-dimensional lookup table implemented. There is one dimension then to a single dimension. You cannot use a two-dimensional array to read the data. First, you have to read the rows, then go to the columns, then repeat the rows… more»

What's my experience with pricing, setup cost, and licensing?

It comes as a package, not an individual license. Other solutions have better licensing terminology. Pega Robotics mostly work with Fortune 500 companies. Individualized licenses are available, but most, are as an integrated package. There… more»

Which solution did I use previously and why did I switch?

Previously, I worked with Blue Prism. Blue Prism and Pega Robotics are at the same level when it comes to implementation and development. With Blue Prism the consistency of the reports outputs the UI failed most of the time. We had to go… more»

What other advice do I have?

I think that they are improving the IDE with the new and latest features that will help to do things in a faster way. I would rate this solution a nine out of ten.
Consultant
Sr Architect at a tech services company with 10,001+ employees
Mar 08 2018

What is most valuable?

The case management and UI capabilities were the most valuable, though the integration capabilities were also quite useful. We also liked the DCO methodology as it reduced… more»

How has it helped my organization?

* DCO methodology helped reduce the development time. We could discuss the UI layout with the business users during requirement phases. * It helped cut short the release… more»

What needs improvement?

* The way integration classes are created could be improved. * At the time when I worked, XML anyType was not supported. * Rule versioning and deployment to enable… more»

What's my experience with pricing, setup cost, and licensing?

I was not involved in licensing and pricing, but it is worth the cost.

Which solution did I use previously and why did I switch?

The client used WebMethods OMS, but it was at distinct version which was fully customised. There was no support as well, and it did not fulfill the required needs of the… more»

What other advice do I have?

It is a good, mature robotic process automation solution. Pega is also broadening its landscape by building on top of PRPC (CRM, EPC, etc.), and with a cloud offering… more»

Which other solutions did I evaluate?

We evaluated a couple of options.
Find out what your peers are saying about Pega, Blue Prism, UiPath and others in Robotic Process Automation (RPA). Updated: January 2020.
397,983 professionals have used our research since 2012.
Ahmed Emad
Real User
Senior RPA Engineer at BBI-Consultancy
Jun 09 2019

What is most valuable?

The most valuable feature is the user Interface. You can create a user interface that can interact with a human being for attended robots and that will optimize, for example, customer service processes by simplifying the desktop and the… more»

How has it helped my organization?

Pega Robotic Process Automation makes it easy with metrics. Robots save time. Handling customer calls became much easier.

What needs improvement?

Pega Robotic Process Automation can improve the OCR area. They don't have a powerful OCR engine to read documents or files like other tools.

What's my experience with pricing, setup cost, and licensing?

In RPA every tool is different than the others. You need to understand the process it self to decide which tool you can use and get the best results.

What other advice do I have?

Pega Robotic Process Automation is easy. If you're a developer, it's a good tool to start with building bots. Overall, I can give it seven out of ten.
Real User
Senior Manager - Business Excellence at a comms service provider with 1,001-5,000 employees
Jan 30 2020

What is most valuable?

The solution's ability to create adapters quickly is its most valuable feature.

What needs improvement?

The OCR capabilities of the solution could be improved. The ability to call different website services from the server would be helpful. The solution should offer integration with applications in Citrix.

What's my experience with pricing, setup cost, and licensing?

We haven't paid for anything above the standard licensing fee.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution. It's the only RPA we have had experience with.

What other advice do I have?

The solution is relatively stable and we find it a good product. The only drawback which we found is a lack of OCR capabilities, which we'll need other software to cover for us. I'd rate the solution eight out of ten.

Articles

User Assessments By Topic About Pega Robotic Process Automation

Find out what your peers are saying about Pega, Blue Prism, UiPath and others in Robotic Process Automation (RPA). Updated: January 2020.
397,983 professionals have used our research since 2012.

Pega Robotic Process Automation Questions

What is Pega Robotic Process Automation?

With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.

Also known as
Pega RPA, OpenSpan
Pega Robotic Process Automation customers
eBay Enterprise, M&I Bank