Pega Robotic Process Automation Room for Improvement

reviewer1380450
President at a tech services company with 1-10 employees
My pain points with Pega Robotic come down to two big things. It is swivel chairing and dual entry. Those are the two big things that are an issue with old mainframe systems. That is what people are dealing with. It is just not doing the same thing twice. Ease of use could probably be improved. A lot of what you do in Pega is built on Visual Studio with OpenSpan. Pega is very user-friendly and it is easy to build. But you have to know Visual Studio .net to build with it right now. If you are used to Pega, it is a different way of building because it is still essentially Visual Studio. That is the issue. No question that it can be improved. It can be improved a lot. View full review »
Joe Karlovich
Senior Business Automation Support Developer at TIAABANK
Pega's main drawback was that you have to go and install their platform and their platform is meant to be their main selling point with robotics just a small part of what they do. It's the platform and the overhead that requires so much extra training and costs. In contrast, Automation Anywhere is just simple to control and all about the bots. Pega has a no-code low-code environment. We do everything based on established rules. You kind-of have to learn how all their rules work and how it works for robotics before you can use the solution effectively. If Pega built out the robot manager side a little bit more (so you didn't have to learn the ins and outs of their Pega rules) that would be ideal. They have this robot manager application that sits on top of the Pega platform and it does most of what you need it to do. However, there are some initial steps that do need to be set up inside of the solution, or even inside workflow items. That way, I'm just learning how to use the space. View full review »
reviewer1137633
RPA Lead Architect at a tech vendor with 201-500 employees
There is no two-dimensional lookup table implemented. There is one dimension then to a single dimension. You cannot use a two-dimensional array to read the data. First, you have to read the rows, then go to the columns, then repeat the rows from the columns. You have to write a simple C# script for this to work. In the next release, I would like to see a better UI with the latest features to design and develop faster. View full review »
Learn what your peers think about Pega Robotic Process Automation. Get advice and tips from experienced pros sharing their opinions. Updated: July 2020.
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MadhuChaliyan
Sr Architect at Cognizant
I have faced many scenarios in the business workflow, where a few applications run on the Citrix environment. That could be a critical part of the process without which business won't be able to accept the automation solution. Because of one small bottleneck, you will lose a very good candidate for process automation. Pega Robotics needs to improve in this area by any means. Other tools are using OCR technology and sending keystrokes to the Citrix window. To automate a critical business process I used Pega Robotics and another automation tool just for the Citrix part. Even though both they had enough licenses for both tools the customer wants to build it in Pega Robotics. View full review »
Ahmed Emad
Senior RPA Engineer at BBI-Consultancy
Pega Robotic Process Automation can improve the OCR area. They don't have a powerful OCR engine to read documents or files like other tools. View full review »
reviewer1273176
Senior Manager - Business Excellence at a comms service provider with 1,001-5,000 employees
The OCR capabilities of the solution could be improved. The ability to call different website services from the server would be helpful. The solution should offer integration with applications in Citrix. View full review »
Learn what your peers think about Pega Robotic Process Automation. Get advice and tips from experienced pros sharing their opinions. Updated: July 2020.
442,764 professionals have used our research since 2012.