PegaRULES Software Reviews

PegaRULES is the #2 ranked solution of our top Business Rules Management tools. It's rated 4.1 out of 5 stars, and is most commonly compared to IBM Operational Decision Manager - PegaRULES vs IBM Operational Decision Manager

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Real User
Principal Business Analyst at a tech services company with 501-1,000 employees
Apr 02 2020

What is most valuable?

PEGA provides many OOTB functionalities which can be configured for your purpose. What I really recommend are the following features: * Case Management (incl. extensive Audit Trails) * User Interface (based on HTML5 and constantly… more »

How has it helped my organization?

The new PEGA underwriting platform replaced the former underwriting system and helped to integrate other legacy systems and functionalities in one application. It also helped to save licence costs for other legacy systems.

What needs improvement?

PEGA claims that they provide a LOW-CODE-PLATFORM which is easy to use - even for "citizen developers" (i.e. business employees). bla bla. If you really want to use all the features out of this platform, you definitely need a lot of… more »

What's my experience with pricing, setup cost, and licensing?

Compared to what you get - the costs are reasonable. However the question is, if you really need all features? Pegasystems has a clear focus on big companies. Although the software is really mature and thus could be very helpful for SME… more »

What other advice do I have?

My advice is to suggest people focus on the main purpose for the BPM platform. Are they really looking for a BPM platform, something that gathers all the business processes throughout the company, or is it just for reporting processes like… more »
Real User
Co-Founder and Chief Technology Officer at a tech services company with 201-500 employees
May 20 2020

What is most valuable?

One of the valuable things in the solution is that Pega offers a unique environment where its entire architecture is very unified, meaning it's used free across multiple areas. In other products, say IBM, and other solutions, the products range across several solutions and include separate components for analytics, separate components for the UI and a separate component for business roles. Pega… more »

What needs improvement?

From a room for improvement point of view, what I've seen is that many customers want solutions that directly meet their requirements so while Pega has somewhat vertical solutions on Pega customer service and sales automation, industry and customer experts expect more out-of-box solutions to be readily available on Pega. It is the same for additional features - the customer expects more business… more »

What other advice do I have?

PegaRules is a very powerful rule engine. It's a very powerful platform to build any sort of solution onto. Where a customer makes mistakes is when they underestimate the business expertise of a partner, so they really need to ensure that initial implementation is right. It is very important to understand who is implementing it on the ground. If they don't understand the business requirements and… more »
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Real User
Technical Lead at a tech services company with 10,001+ employees
Jun 09 2020

What is most valuable?

The most valuable feature is the ease of deployment.

What needs improvement?

We would like to have a better ability to customize PegaRULES. In Pega, it is very important to have good overall system performance. As such, the performance should be improved. Better automation would be helpful because I would like to see all of the manual intervention removed.

What other advice do I have?

We are planning to move our system to the cloud within the next six months, so this is something that we are preparing for. The suitability of this solution depends on the organization, but in general, I definitely recommend PegaRULES. When assessing the appropriateness of this product for a client, I would first study their requirements. I would rate this solution an eight out of ten.
Oleskii Duritsyn
Real User
Team Leader at a tech services company with 10,001+ employees
Oct 29 2019

What is most valuable?

The visualization of the business process and the collaboration aspects of the solution are its most valuable features. The solution is more user-friendly than its competition, and more visual. Its level of inference is much lower as well.

What needs improvement?

The solution needs to invest more in its technology. For public and private clouds, for example, the development environment is slow. Saving events should take one to two seconds, max, and because you are making changes often, the slowness cuts down on productivity because we have to wait for things to save before continuing. The UI could be slightly improved.

What other advice do I have?

We're a Pega partner. I'd suggest those considering implementing the solution start small and maybe do a POC. That will give you a sense of what the solution would look like in production. I'd rate the solution eight out of ten,

What is PegaRULES?

PegaRULES Process Commander is the latest generation of Pegasystems' industry leading, rules-based business process management (BPM) solution and provides a complete suite of BPM lifecycle tools to build, execute, simulate, and analyze business processes. Delivering a unique blend of process and practice rules, Process Commander provides a BPM lifecycle architecture that includes a patented enterprise business rules engine, process engine, simulation engine, and robust business activity monitoring (BAM) and online analytical processing (OLAP) reporting tools within one common solution.
Also known as
PegaRULES
PegaRULES customers
New South Wales, OptumRx, TCDRS, orange, FBI
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