PegaRULES Overview

PegaRULES is the #2 ranked solution in our list of top Business Rules Management tools. It is most often compared to IBM Operational Decision Manager: PegaRULES vs IBM Operational Decision Manager

What is PegaRULES?
PegaRULES Process Commander is the latest generation of Pegasystems' industry leading, rules-based business process management (BPM) solution and provides a complete suite of BPM lifecycle tools to build, execute, simulate, and analyze business processes. Delivering a unique blend of process and practice rules, Process Commander provides a BPM lifecycle architecture that includes a patented enterprise business rules engine, process engine, simulation engine, and robust business activity monitoring (BAM) and online analytical processing (OLAP) reporting tools within one common solution.

PegaRULES is also known as PegaRULES.

PegaRULES Buyer's Guide

Download the PegaRULES Buyer's Guide including reviews and more. Updated: July 2021

PegaRULES Customers
New South Wales, OptumRx, TCDRS, orange, FBI

PegaRULES Software Reviews

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Björn Podlaha
Principal Business Analyst at a tech services company with 201-500 employees
Real User
Top 10Leaderboard
Excellent BPM system with immense OOTB functionalities and low-code capabilities

What is our primary use case?

We developed an an underwriting platform for an insurance company. In this project I mainly worked as a senior developer. I have more than four years of PEGA experience in both technical and business consulting. My company is an official PEGA partner.

Pros and Cons

  • "The new PEGA underwriting platform replaced the former underwriting system and helped to integrate other legacy systems and functionalities in one application. It also helped to save licence costs for other legacy systems."
  • "PEGA claims that they provide a LOW-CODE-PLATFORM which is easy to use - even for "citizen developers" (i.e. business employees). If you really want to use all the features out of this platform, you definitely need a lot of experience and a lot of training."

What other advice do I have?

My advice is to suggest people focus on the main purpose for the BPM platform. Are they really looking for a BPM platform, something that gathers all the business processes throughout the company, or is it just for reporting processes like a customer process and connecting it to some SAP processes or some CRM, or whatever. If you decide to use Pega as the main platform, then it's a really good choice. On the other hand, if you have a different software in your company like micro services or other big platforms like SAP, then you really should think carefully whether adding Pega as another…
SM
Co-Founder and Chief Technology Officer at a tech services company with 201-500 employees
Real User
Leaderboard
Offers a unique environment where its entire architecture is very unified

What is our primary use case?

Our customer base is varied, ranging from insurance to banking to government. In the insurance domain Pega is used for things like policy, as middleman management, policy administration and claims administration. In the banking realm, it's used across multiple areas from CRM systems, customer service, sales automation, and things like loan origination, payment investigations and payment arrangement management. In the government sector, it's used particularly as a case management software to manage processes. Most of our customers are enterprise businesses, we are partners of Pega and our… more »

Pros and Cons

  • "Offers a unique environment where its entire architecture is very unified"
  • "Customers expect more out-of-box solutions to be readily available"

What other advice do I have?

PegaRules is a very powerful rule engine. It's a very powerful platform to build any sort of solution onto. Where a customer makes mistakes is when they underestimate the business expertise of a partner, so they really need to ensure that initial implementation is right. It is very important to understand who is implementing it on the ground. If they don't understand the business requirements and the required business outcome of management, it can be awkward, and not in line with expectations. The main thing I have realized is that understanding the business problem and understanding the…
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KP
Technical Lead at a tech services company with 10,001+ employees
Real User
Top 20Leaderboard
A scalable product that is easy to install and configure

Pros and Cons

  • "The most valuable feature is the ease of deployment."
  • "We would like to have a better ability to customize PegaRULES."

What other advice do I have?

We are planning to move our system to the cloud within the next six months, so this is something that we are preparing for. The suitability of this solution depends on the organization, but in general, I definitely recommend PegaRULES. When assessing the appropriateness of this product for a client, I would first study their requirements. I would rate this solution an eight out of ten.
Oleskii Duritsyn
Team Leader at a tech services company with 10,001+ employees
Real User
Top 10Leaderboard
User-friendly with good visualization and good stability

What is our primary use case?

We primarily use the solution in claims for our clients in the insurance industry.

Pros and Cons

  • "The visualization of the business process and the collaboration aspects of the solution are its most valuable features."
  • "The solution needs to invest more in its technology. For public and private clouds, for example, the development environment is slow. Saving events should take one to two seconds, max, and because you are making changes often, the slowness cuts down on productivity because we have to wait for things to save before continuing."

What other advice do I have?

We're a Pega partner. I'd suggest those considering implementing the solution start small and maybe do a POC. That will give you a sense of what the solution would look like in production. I'd rate the solution eight out of ten,