Perfecto Initial Setup

Glenford John - PeerSpot reviewer
Product Manager, Device Integration at a comms service provider with 10,001+ employees

I manage the system myself. It's still at the head office, and the web service was at the head office before they came up with the hybrid solution. With the POC, setup took three months.

All of the maintenance and support is done remotely by Perfecto. When new devices come out, I need to plug it into the system. I have been cross-trained on how to manage plugging in and disconnecting a device. If it freezes or if something goes wrong, I can troubleshoot it on my own.

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AG
Project Manager at a financial services firm with 10,001+ employees

I wasn't involved in the initial setup. It was already in place when I arrived.

In terms of maintenance, once in a while we have to do failover testing to make sure we're able to continue business as usual if Perfecto were to go down. Our Perfecto business account manager is always there and she's very helpful. We have another tech guy in their support team who helps us. I and another tester perform the failover testing on the URLs that they gave us, to perform a dry run. The Perfecto team has been very helpful and approachable for any questions that we have had.

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Bharat Malik - PeerSpot reviewer
Senior Automation Engineer at RBC

I was involved in onboarding and setting up the framework. In terms of complexity, I would rate it medium. It was not very complex but not entirely straightforward. We just had to make changes in our framework and make sure that we did test executions on the cloud instead of on our local architecture.

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Buyer's Guide
Perfecto
March 2024
Learn what your peers think about Perfecto. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
MB
Manager and Platform Lead, Canadian Digital Banking at BMO

I wasn't involved in the setup, but I do remember there was some discussion about how to connect to it. Doing so goes out to the web and we have to connect to a proxy. There was a bit of investigation into how to connect to a proxy and how to connect through SSO. It was actually quite a big change for the bank and was flagged as something that required security management to get involved with. They had to give all the permissions.

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Kristina Bogojevska - PeerSpot reviewer
Product Manager at a manufacturing company with 10,001+ employees

I wasn't involved in its deployment. In terms of maintenance, across the enterprise, I'm sure everyone has their own scenarios, but in our product team, we do have to have maintenance. We run into scenarios a lot where there are issues with our end-to-end environment, and we have to invest some time to make sure that everything is running as expected.

It is not a scheduled maintenance per se. Usually, if we have a line of sight to some updates that are coming from Perfecto, we can account for them, but a lot of the time, they are the changes within the app, which as such wouldn't be considered as maintenance. So, we do have to maintain it, but it is not scheduled maintenance, and we do have to put in effort just to make sure everything is running. Usually, just a pair of engineers do that, and it's more on an ad-hoc basis as opposed to on a scheduled basis.

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RG
Director, QE Automation & Analytics at a financial services firm with 10,001+ employees

The product is a black box to us, and there is minimal setup. Perfecto set up the cloud and they give us access through a browser and URL. Once we get into their cloud, we can pull the devices and do what we need to do.

As the setup is done on their end, it's very easy for us.

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Rodrigo Candido Costa - PeerSpot reviewer
Software Quality and Automation Specialist at PRIME CONTROL

Setting up the Perfecto component was straightforward. We only need to point to the remote URL and supply the authentication code. We have VPS Ubuntu servers and set up automation with Python code. We run it on a pipeline using Jenkins that runs the code over the devices on Perfecto Cloud. 

We can do the deployment of new automation code in an hour or less for both platforms (Android or iOS). We receive the apps from the developers, upload the applications to Perfecto and update the scripts from GitHub on our servers. We're currently setting up the platforms manually, but we plan to automate this kind of deployment.

We handle all the daily maintenance without any help from Perfecto. We mostly upload a new version of the software twice per month and use the automation scripts daily.

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AndyBrown - PeerSpot reviewer
Systems Engineer at a financial services firm with 10,001+ employees

I was not involved in the initial setup, but I was extremely involved with the configuration to comply with our security requirements.

We're accessing Perfecto through private clouds that they host. We have two instances, enterprise and wholesale, and we configure our users here for activation and utilization in both of those clouds. We have an internal solution in which we add the users to Active Directory groups. If a user leaves the company, they're not able to access Perfecto through our clouds. That setup complies with security policies.

Perfecto is only used in our test environment. We cannot place any actual production data outside of our company so we use fictitious data. It's not data about real people or real accounts. Those devices are configured for our test environment only.

I go beyond what the normal Perfecto admin would do. Normally, the admin would just help facilitate the accounts and get users logged in. But I go a step further, because some of our users are unfamiliar with the environments and how to set things up. I help them with their test environments, on our side, for the mobile devices. That's not something Perfecto support would be able to do.

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VR
Manager at a insurance company with 1,001-5,000 employees

I was not involved in its setup.

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reviewer1963857 - PeerSpot reviewer
Head of Quality at a comms service provider with 1,001-5,000 employees

The initial setup was straightforward. While there is always complexity involved, the rollback mechanism works fine.

Deployment is usually fast. It takes about one night.

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Sameer Bakshi - PeerSpot reviewer
Test Specialist at IBM

I wasn't involved in the deployment, but there is maintenance required from time to time. That's mostly on a ticket basis. If we need something done, we raise a ticket with Perfecto support and they help us do it. It's not like we get regular maintenance notifications. It's on-demand maintenance.

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KC
IT Quality Control at a insurance company with 10,001+ employees

The initial setup was done before my arrival at the company.  But since then I have been an administrator and have found it to be easy to manage the device pool and user base. 

There are four of us who do the admin for Perfecto. Mainly, it is a liaison with Perfecto on a routine basis. We don't do any updates to the software since it is all in their hands. We're paying for software as a service. So, our main duties are adding users, troubleshooting problems that our testers encounter, and managing which devices are going into the cradles. I and the team of three others are responsible for those admin duties. Everyone is a tester.

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FZ
Associate Software Engineer at a financial services firm with 10,001+ employees

It took us about three months to realize the benefits, from the time of deployment.

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PY
automation tester at a computer software company with 10,001+ employees

The initial deployment is not that complex, and the solution doesn't require any maintenance.

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PM
Automation Consultant at a consultancy with 10,001+ employees

I wasn't involved in the initial setup but there is some ongoing script maintenance involved.

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VG
Regional Head Customer Experience at a financial services firm with 10,001+ employees

The initial setup is not easy because the networking team is in the bank and the network is secure. It took a lot of time to get approval, receive access, and then set it up properly. 

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JR
Prin IT Bus Systems Analyst at a healthcare company with 10,001+ employees

The initial setup seemed to be straightforward.

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AZ
Responsible for Test Management at a tech services company with 10,001+ employees

The initial setup is easy, especially with the cloud version, which is what we use.

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it_user510336 - PeerSpot reviewer
Associate - Projects at a tech services company with 10,001+ employees

Initial setup was simple. Perfecto took care of all the setup.

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it_user173214 - PeerSpot reviewer
Test Lead at a tech services company with 10,001+ employees

It was straightforward to implement.

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Buyer's Guide
Perfecto
March 2024
Learn what your peers think about Perfecto. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.