We previously used our in-house lab, not an external vendor. We switched to Perfecto because it was hard for us to maintain our own lab. Plus, we got other benefits with Perfecto, e.g., we got to know about their Quantum Framework after we partnered with Perfecto. Mainly, we switched because of their remote lab. That was a prime motivator to move to Perfecto, exposing those licenses and configurations of devices to other team members within the organization. Also, having access to Perfecto's documentation allows us to automate tests better.

We previously used DeviceAnywhere. Mobile Complete was the name of the company, but they were acquired by another company. We used them for four years before we started to use Perfecto.

When we used DeviceAnywhere from Mobile Complete, the time to market was a couple of weeks because they took the device, broke it into pieces, and plugged it into a server. Perfecto's time to market is very fast in comparison. If we need a new device connected to the cloud, it's done in 24 to 48 hours. Perfecto came in at the right time when Android was mostly taking over from all the other proprietary OS devices.

Prior to Perfecto, we were using in-house solutions such as local simulators and emulators. We did not have another provider.

We switched because we were looking for something that was more flexible than our in-house solution. We wanted a product that didn't require maintaining our infrastructure.

We were using Jenkins, but we had out-of-the-box browsers. It was in my first year here at BMO we adopted Perfecto.

We didn't have anything else in place before.

We did not use another cloud provider prior to Perfecto.

Initially, we were doing our testing in-house. To do this, we were maintaining an inventory of mobile devices. Now, with the use of this tool, we have taken everything to the cloud. That means we are not maintaining the inventory anymore, but we are achieving good results. In addition, we are benefitting through cost savings.

We didn't use any other solution before this one, but we did do some research and testing with other platforms, and Perfecto was selected over the others.

When I started, we were using an in-house solution. Later, I was moved to Perfecto as the admin, and the more I started using Perfecto, the more I really liked it. Using Perfecto, there weren't as many issues as we saw on the other platform. Perfecto is better than our other tools, and I've been trying my best to move others off of other tools they're using and onto Perfecto.

The switch to Perfecto was an internal process. I was an admin on the other solution, and I had to do all the device upgrades to that platform. But there was a security issue with that process and those upgrades were moved to a secure location within our company. We still have the other solution, but we don't let the word out about it too much.

We used SmartBear. There were certain challenges that were noted by the users of the tool. The testers on my team and on the vendor's team noted a few challenges. The tool was showing some issues that we couldn't see on the actual mobile device or browser. There were some false red flags that the tool was throwing. Sometimes, the UI controls were not clickable. We had to invest a lot in defect analysis and resolution. So, we started looking at alternatives, and we started to evaluate Perfecto. 

In terms of the overall usage in the testing space, we have very limited use of Perfecto. We still rely on major enterprise tooling sets. As we transform our IT services, at least in the area where we have identified its use, it has brought positive change.

Perfecto hasn't helped to speed up our testing efforts. We were using a similar tool, and the testing effort has been the same as before.

Previously, we used to purchase a lot of physical devices for testing. The main constraint was that the team was distributed across the globe. Someone would purchase a solution, then someone else needs to distribute it over to those people, which was a mess. Because Perfecto is on the cloud, we can now have devices in one place and everyone can log into the interface. We can look at their testing or whatever they want to do. That has been a massive update.

I was using Xamarin Test Cloud in the past, which had the same mobile capabilities. We were also using a tool that wasn't as scalable as Perfecto, and that was one of the reasons why we switched.

We were using the simulator and the emulator with Robot Framework, which was very slow compared to our current solution. It did not support many functionalities so we were struggling with the QR code automation and finger signature. When we switched to Perfecto, they helped us implement those testing functionalities and supported our entire end-to-end testing.

Earlier, we were using Perfecto cradle and GigaFox. Perfecto cradle and GigaFox, had higher maintenance costs and Wi-Fi issues. For example, during the pandemic when we were looking into devices, the issues were because of battery heat. It would buzz and need to be replaced. Sometimes, it would be down because of the Wi-Fi. 

Once Perfecto started utilizing the cloud, we didn't need to worry about anything, saving us on costs. We didn't need to keep an eye on devices because Perfecto took care of it, giving a more efficient way to save. Also, the performance is awesome, which helps us a lot. We don't need to babysit the devices anymore.

We did not have a previous solution

I have not used any other tool for a long time.

We also use UFT Mobile.

We use both Perfecto Mobile and Mobile Center. Our customers dictate which tools we use. 

We used Perfecto + UFT and then switched to Appium + Perfecto as it gives more flexibility and better control.

No previous solution has been used.