Perfecto Stability

Roland Castelino - PeerSpot reviewer
QA Lead at BMO Financial

I am happy with its stability. I have noticed that in the past five years or so, Perfecto has been quite stable. It is always up and available for us whenever we execute. They notify us, well in advance, if there will be any downtime or maintenance activity on their end. We have a Perfecto representative on-premises at all times, so information is funneled in well in advance about those maintenance windows. From an uptime perspective, it is pretty stable.

If you are using Perfecto, the automation solution requires some maintenance. However, just to use Perfecto, there is bare-minimum maintenance. Mainly, it is to check that our networking policies and firewall rules have not changed, and also to determine if we can still access the cloud from our company network. 

I am not sure how much of an effort it is from the Perfecto side to maintain their remote devices. We don't get involved with those. However, from an automation point of view, we need to maintain our executions and make sure that our scripts and code are healthy in order for it to work with Perfecto. So, there is minimal to moderate maintenance, not too critical or major.

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Glenford John - PeerSpot reviewer
Product Manager, Device Integration at a comms service provider with 10,001+ employees

The stability is really reliable. I would rate it as nine out of ten.

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AG
Project Manager at a financial services firm with 10,001+ employees

It's very stable. Even before I worked in my current company, I had never heard of it being down. It's always been there and available to use.

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Buyer's Guide
Perfecto
March 2024
Learn what your peers think about Perfecto. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
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Bharat Malik - PeerSpot reviewer
Senior Automation Engineer at RBC

With respect to stability, I would rate it a seven out of ten.

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MB
Manager and Platform Lead, Canadian Digital Banking at BMO

I would rate the stability at seven or eight out of 10, because there's the occasional video issue or the browser dies.

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Kristina Bogojevska - PeerSpot reviewer
Product Manager at a manufacturing company with 10,001+ employees

We have had some issues in terms of our environment, and it's hard to say whether it's because of Perfecto, or it is actually our app build that is introducing some of those errors that we have to maintain. So, overall, I would rate Perfecto a seven out of ten because sometimes, we also have lagging with some of the devices. We get error messages, but we're not quite sure what's causing them. However, whenever we do submit tickets for them for support, they're resolved pretty quickly. So, I would rate it a seven out of ten for stability.

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RG
Director, QE Automation & Analytics at a financial services firm with 10,001+ employees

The reliability of the access to cloud-based devices is close to ten out of ten. We totally rely on cloud devices and don't have a fallback plan. We don't have any in-house infrastructure anymore, which means that we don't test it on any devices that are on-premises. Everything is done from the cloud. As such, it has to be reliable. Performance-wise, I would rate it a ten out of ten.

Overall, I have good confidence in the stability of the solution.

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Rodrigo Candido Costa - PeerSpot reviewer
Software Quality and Automation Specialist at PRIME CONTROL

Perfecto is stable. We never had an issue with availability.

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AndyBrown - PeerSpot reviewer
Systems Engineer at a financial services firm with 10,001+ employees

I would rate the stability of the solution as an 11 out of 10. There has not been one moment that Perfecto has not been accessible. They schedule their maintenance windows during the weekends, and on most weekends, nobody in our company is working. And even on most weekends the platform is up. 

I never receive an email from a user saying, "Hey, Perfecto is down," or that there's a problem. That is not to say it won't happen, but if it happens we will address it at the time. But since I've been using Perfecto, we haven't had any issues like that.

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VR
Manager at a insurance company with 1,001-5,000 employees

It is on the cloud. So, it is available anytime. Its stability is very good.

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reviewer1963857 - PeerSpot reviewer
Head of Quality at a comms service provider with 1,001-5,000 employees

It is mostly stable. There could be times when the system or environment is down, then we get notified on those things. They have situations where it is not stable, and we have reached out to the team, saying, "Yeah, it just goes blank at times," or "People are not able to log in." We receive ample support for that. 

Maintenance is required, but we outsource it to a third-party vendor.

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Sameer Bakshi - PeerSpot reviewer
Test Specialist at IBM

Stability-wise, it's fine. There have been no unforeseen outages.

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Govindaraj Ponnusamy - PeerSpot reviewer
Automation Architect at a tech consulting company with 10,001+ employees

It has good device stability as well as the support from their team. Devices aren't going down.

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FA
Automation Tester at IGM Financial

My main area of concern when it comes to improvement of the solution is that it lags often. If that could be improved, then it would make our testing a lot faster and more efficient. Apart from that, I'm pretty happy with Perfecto. It's going in the right direction.

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KC
IT Quality Control at a insurance company with 10,001+ employees

I would give it pretty high marks. It doesn't have a hundred percent uptime, but it is pretty good. I would probably rate it a four or a four and a half out of five.

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FZ
Associate Software Engineer at a financial services firm with 10,001+ employees

It's stable most of the time but we do come across bugs and we have to reach out to support.

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PY
automation tester at a computer software company with 10,001+ employees

The stability of the solution is good, around eight out of 10. And the new features they're bringing out are also good. They are useful for us. 

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VG
Regional Head Customer Experience at a financial services firm with 10,001+ employees

We experience some device hangs, as well as other performance-related issues.

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JR
Prin IT Bus Systems Analyst at a healthcare company with 10,001+ employees

I have not experienced any stability-related issues.

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AZ
Responsible for Test Management at a tech services company with 10,001+ employees

Once we had an open session and during the next entry, we had difficulties re-entering the tool. This only happened once or twice, but no more than that.

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it_user510336 - PeerSpot reviewer
Associate - Projects at a tech services company with 10,001+ employees
it_user173214 - PeerSpot reviewer
Test Lead at a tech services company with 10,001+ employees

There have been no issues with the stability.

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Buyer's Guide
Perfecto
March 2024
Learn what your peers think about Perfecto. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.