pfSense Customer Service and Technical Support

Ray Ost
CEO at Private
I did not utilize pfSense customer support. You have documentation, there is enough documentation online to get you through. I haven't actually used tech support. When I bought the appliance, I was entitled to one year of tech support. I never used it, it wasn't needed. View full review »
reviewer963351
IT Manager & Sr. Application Programmer with 11-50 employees
I had one question, and they got back to me extremely quick. Not only are they knowledgeable about their product, but they're kind and courteous. View full review »
COO998b301
COO at a tech services company with 501-1,000 employees
They have a good support channel through the commercial side, Netgate. Their third-level engineers are very sophisticated, and they're very responsive to both phone and email support requests. View full review »
Find out what your peers are saying about pfSense, Sophos, Fortinet and others in Firewalls. Updated: June 2019.
352,552 professionals have used our research since 2012.
Reinhardt Jansen
Senior Systems Administrator at a non-tech company with 51-200 employees
We have not using technical support. We have only been using the community version. View full review »
Haytham Tarek
Founder and MD at Smart Solution
I would be more relieved and more happy to have support. You need to have some people who can help you in any use case. View full review »
Anders Olsson
Systems Administrator at a tech services company with 201-500 employees
They are just fantastic. They usually respond super fast, and usually with a solution if you describe the problem correctly. In more complex situations, they will set up a personal lab environment based on the customer's case. View full review »
Alfredo Cornell
Chief Technology Officer at Xpro Networks
We provide technical support for our clients so we don't use a third party company for the support, we do the support in-house. View full review »
it_user221862
Cloud Engineer at a tech services company with 1,001-5,000 employees
I didn't really need any technical support. But was in contact with the Developers of pfSense as we were starting to work with them for an NFV setup. View full review »
Gustavo Rendon
Owner with 51-200 employees
Haven't used the official support channels. The community forum is awesome when you're looking for quick answers. View full review »
Find out what your peers are saying about pfSense, Sophos, Fortinet and others in Firewalls. Updated: June 2019.
352,552 professionals have used our research since 2012.
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