pfSense Customer Service and Technical Support

Ray Ost
CEO at Private
I did not utilize pfSense customer support. You have documentation, there is enough documentation online to get you through. I haven't actually used tech support. When I bought the appliance, I was entitled to one year of tech support. I never used it, it wasn't needed. View full review »
reviewer963351
IT Manager & Sr. Application Programmer with 11-50 employees
I had one question, and they got back to me extremely quick. Not only are they knowledgeable about their product, but they're kind and courteous. View full review »
Davy MOUSSAVOU
Head of Department of operational and compliance at ACE GABON
The support can be really difficult to deal with. I wouldn't say that we have been satisfied with them in any way. View full review »
Learn what your peers think about pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: June 2020.
426,772 professionals have used our research since 2012.
Eddie Kibuuka
Manager, Operations at SUS-TECH Limited
Although the solution offers a lot of documentation, has a large knowledge base, and has a support forum, when it comes to actually contacting technical support directly, we didn't have access to that level of attention. Everything, therefore, was really on the team. We had to figure out how to troubleshoot on our own and tried to use documentation to guide us. View full review »
Haytham Tarek
Founder and MD at Smart Solution
I would be more relieved and more happy to have support. You need to have some people who can help you in any use case. View full review »
Anders Olsson
Systems Administrator at AB Edsbyverken
They are just fantastic. They usually respond super fast, and usually with a solution if you describe the problem correctly. In more complex situations, they will set up a personal lab environment based on the customer's case. View full review »
Alfredo Cornell
Chief Technology Officer at Xpro Networks
We provide technical support for our clients so we don't use a third party company for the support, we do the support in-house. View full review »
reviewer1356246
Solutions Architect at a tech services company with 51-200 employees
The technical support is A+, pretty good. View full review »
Learn what your peers think about pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: June 2020.
426,772 professionals have used our research since 2012.