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What is Pindrop Protect?
Pindrop Protect provides a risk score and call intelligence to the call center in the first few seconds of each call. The risk score - along with the analysis of the caller’s voice, device, and behavior - is provided to the call center’s fraud analyst team for further investigation. Pindrop’s proprietary machine learning algorithms then use feedback from the investigation to maximize solution performance.
Pindrop Protect customers
PSCU, Lloyd's Banking Group