PingID Room for Improvement

Regional IT Application Owner at a manufacturing company with 201-500 employees

Many times when we are authenticating, we'd like the freedom to set the time. Maybe it needs to be slightly longer. I understand that this is work based on the token exchange and so on. The timing of the token validity, if it could be extended, would be great. I'm not sure if there is even an option to configure these types of settings. 

Before we can authenticate it, it ends up in an error. And then we'll have to create everything all over again, in terms of launching the application.

I'm not sure if the experience on the desktop is good or not. I've heard some feedback that it's not that good. It's better to use it on mobile. Perhaps the user experience on the desktop Ping application could be improved. I haven't used it personally. I just heard from my colleagues about some experience with that.

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Service Delivery Manager at a healthcare company with 10,001+ employees

If the solution is going to compete with Microsoft, they need to offer more unique functionality to keep their current user base.

The administrative aspects of the solution could be more granular.

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CEO at a tech services company with 11-50 employees

The solution should allow for better integration with other platforms and the UBT.

The solution needs to offer stronger support for the password-less authentication.

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Find out what your peers are saying about Ping Identity, RSA, Broadcom and others in Authentication Systems. Updated: May 2021.
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