Planisware Customer Service and Technical Support

John Andrew Kossey
Project portfolio systems consult at a pharma/biotech company with 1,001-5,000 employees
Customer Service: Very good overall. Planisware tries to be customer-centric. Their approach has been primarily reactive to customer questions and concerns, not proactive and comprehensively enabling. Customers typically receive better answers and solutions when they are politely aggressive with Planisware. Technical Support: Between good to excellent, depending upon the proficiency of the individual Planisware consultant who responds. In my experience, some answers via SupportUS have been incorrect. The majority of responses are helpful and valid. View full review »
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