Planview PPM Pro Customer Service and Technical Support

reviewer1208496
Program Operations Manager at a tech services company with 51-200 employees
I've only used technical support a little bit when we were first implementing, but I've always had a really positive experience. The customer support team is very responsive. I can't say anything negative about them. Scott Secora has been an awesome account manager. Out of everybody that I've worked with, he's been very helpful and responsive. Whenever I've had a question, he's always followed up on it. No matter how long I have or have not talked to him, he makes me feel like we're still important, even though we're a small customer in a big pond of customers. View full review »
RebeccaMorrison
Director Enterprise Applications at Nassau Health Care Corporation
With respect to the technical support, they are one of the best vendors I've ever worked with. When we had issues with integration early on in our relationship with them, they stepped forward. They own the problems and really worked with us to figure out how we could work together to fix them. View full review »
reviewer1208517
Sr Systems Analyst at a insurance company with 501-1,000 employees
The technical support for this solution is good. We haven't had a lot of tickets, but anytime we have had a problem or needed something fixed, it's been great. We have had no problems. View full review »
Learn what your peers think about Planview PPM Pro. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
417,803 professionals have used our research since 2012.
MichaelHavison
Director at Parkview Health
I've been in this industry for 30 years. It is extremely responsive, not only from a time frame of responsiveness, but going above and beyond their recommendation or whatever suggestion will remedy the problem that I'm having. They typically go above and beyond. It has been an excellent experience. If I had to give it a rating from one to 10, I would give it a 10. View full review »
Vi EnChoong
Sr R&D Manager at Thermo Fisher Scientific
I don't interact with the technical support of Planview that much. We have our own IT department. Usually, we interact with them first. Then, if they have issues, they contact Planview. View full review »
ManishSrivastana
Project Manager at New Orleans Convention Center
I don't directly deal with the technical support because I'm a super users. We have an admin team for PPM Pro. They are the ones who use the technical support. From what I've heard so far, they open tickets and get good feedback very quickly. We have a dedicated customer rep, Katie, who works with us and addresses all our concerns. So far, so good. View full review »
AnthonyWeisse
Senior Project Manager at Husch Blackwell
We've only had a few instances where we contacted technical support. The experience has been excellent. View full review »
KrishnaMohandos
Director PMO at Sephora USA
We have had both ups and downs with the support. We have been with Planview for three years. We have the new department that is just implementing Planview. They have been complaining about the support that Planview has provided for them with respect to their implementation. So far, our department hasn't ran into any issues. That's why there have been both ups and downs. View full review »
JenniferStokes
Director, Project Management at TradeStation
The technical support has been good to date. View full review »
reviewer1208523
Director of Project Management at a tech services company with 11-50 employees
The technical support is excellent. They are knowledgeable and quick to resolve issues. The only issue I have is with offshore support: The time difference is a pain. Other than that, everyone knows what they're doing. They are friendly and helpful. They support you and will be there at every turn. They have very technically competent people who understand the processes. Matt (account manager), Daryl (integration), and Lena (customer success manager) have been a big help to us. View full review »
Learn what your peers think about Planview PPM Pro. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
417,803 professionals have used our research since 2012.