Plixer Scrutinizer Customer Service and Technical Support

AdrianGrant
Network Manager at IOOF Holdings
Their tech support is unbelievable. They're really good. I've never been out of sorts for more than 15 minutes. That's a fantastic response time, considering I'm in Australia and they're in the U.S. The guys are mostly in Maine and they jump on after hours to help me out. These guys are awesome and if I've got problems with it, I know that I can reach out and they'll sort me out immediately. There's no comparison to some of the other vendors I've worked with. I've had maintenance with Cisco and it has taken them nine days to replace a device. It's to the point where I no longer have maintenance of any of my Cisco gear with Cisco. I've gone to a third-party. View full review »
RogerBascom
Sr. Network Engineer at Kitsap Credit Union
Whenever we call in for support, 99 out of 100 times, the first person we talk to can resolve our issue. They have an extremely good support team set up. Their folks are very knowledgeable. And that covers everything from troubleshooting a problem to actually doing upgrades. I have called in and said, "I really don't have the time right now, but I know I need to upgrade. Can I just give you access remotely and then let you upgrade it?" And they've done it for me. We're very happy with their support. View full review »
NickEllson
Sr. Network Engineer at Columbia Sportswear
The technical support is stellar. It feels like Plixer really has the one product that they're doing, and that's pretty much all they do. They're not overly divested. When you call them, it's almost as if they're waiting on the hook for someone to have a problem so they have something to do. That's what it feels like. When I try to contact either Jamie or Jake, it feels like they're ready to start up GoToMeeting within a minute or two of my email going out. It does almost feel like they're on the hook hoping somebody will have a problem somewhere so they have something to do. That's the response level that I get. View full review »
Find out what your peers are saying about Plixer, Cisco, Darktrace and others in Network Traffic Analysis (NTA). Updated: February 2020.
396,781 professionals have used our research since 2012.
reviewer1226004
Networks BAU Lead at a consultancy with 51-200 employees
Technical support is very good, very honorable, and very helpful. View full review »
reviewer1247151
Head of Network Group at a consultancy with 1,001-5,000 employees
They are really great. With my most recent experience, two days ago, they responded quite quickly. They're immediately available. Usually, they have a solution to fix the issue during the call or web conference. With the most recent call, I had four questions and issues. They didn't say open four cases. They fixed or answered the four questions, then asked me whether I had other questions at the end. The support is perfect. View full review »
reviewer1229916
Business Security Officer at a insurance company with 1,001-5,000 employees
The solution's technical support is second to none. View full review »
reviewer1261671
Network Infrastructure at a tech vendor with 1,001-5,000 employees
The technical support has been excellent. Any problems that we have had, the technical support has been able to remedy and resolve them. But, there haven't been very many problems. View full review »
reviewer1229913
Systems Analyst at a government with 5,001-10,000 employees
Technical support is good. If we open a ticket they call back and we work together to solve issues. They are very responsive. I have no complaints. View full review »
reviewer1263177
Network Engineer at a healthcare company with 1,001-5,000 employees
The technical support was good. View full review »
Find out what your peers are saying about Plixer, Cisco, Darktrace and others in Network Traffic Analysis (NTA). Updated: February 2020.
396,781 professionals have used our research since 2012.