Polarion Requirements Customer Service and Technical Support

IstvanZsikla
Assistant Engineer at Zsikla István
The technical support for this solution has always been very helpful, but they are not always reachable. Sometimes, you have to wait for them. There is another central support station for them, which is the Siemens Help Desk. You can put in a ticket and wait for an answer. You may have to wait for several days or a couple of weeks before you get an answer. Sometimes it helps, and sometimes it doesn't. This wait time seems usual to me because there are other systems that have longer ticket processing times. View full review »
Leadevteam67
Lead of Development Team at a manufacturing company with 1,001-5,000 employees
I've never reached out to technical support personally, but my colleagues have, and I have not heard any complaints, so I believe they're okay. View full review »
Istvan Zsikla
Assistance Engineer at a transportation company with 501-1,000 employees
Technical support is fine, but they haven't solved our main problem. They are very direct and helpful, but couldn't solve the problem. View full review »
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