Polycom RealPresence Web Suite Competitors and Alternatives

Competitor
# Comparisons
Rating
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Read reviews of Polycom RealPresence Web Suite competitors and alternatives

MF
reviewer1314534
Owner and Senior Technical Architect at a consultancy with 1-10 employees
Real User
Top 5
Mar 23, 2020
Much easier and quicker than writing an email to someone and waiting for them to read it

What is our primary use case?

Our primary use case is for chat and we use it for internal meetings. We also have a federation between a couple of companies, so we also use it for virtual meetings across those companies that we have the federation with. It is our preferred chat and video solution nowadays. My last customer used it and Polycom, but Polycom was historic because of the meeting rooms. And the meeting rooms tended to be set up for Polycom, so if you were doing meetings from one meeting room to another one, then we'd switch to Polycom. Otherwise, it was Skype For Business.

Pros and Cons

  • "The simplicity and ease of use are the most valuable features. It's so much easier and quicker than writing an email to someone and waiting for them to read it."
  • "The ease of configuration or the lack of decent tooling to pinpoint your problems is probably its biggest issue."

What other advice do I have?

I definitely recommend the product. If you are in a complex distributed environment, with offices with varying levels of connection and various different bandwidths of connections and latency, that it's worth spending the extra money to get someone who really knows their stuff with respect to unified communications to set up Skype For Business across their organization. Someone that understands the pitfalls, because how your infrastructure is built is key to whether you're going to get a decent and stable experience or not. I would rate it a nine out of ten. I would give it this rating purely…
Gonzalo Cuatrecasas
CIO at OCA Global
Real User
Top 10
May 28, 2020
Easy to use, integrates well, and the session recording is useful

What is our primary use case?

We use Google Hangouts for virtual meetings.

Pros and Cons

  • "The ease of navigation is good, as we can easily share data and screens."
  • "The algorithm should be improved to automatically deal with poor connections in a better way."

What other advice do I have?

My advice to anybody who is considering this solution is not to try anything else if you are already using Google Suite as your collaborative tool in the company. Basically, if you are using G-Suite then you should be using Google Hangouts because it works. I would rate this solution an eight out of ten.
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