The support is not very quick in answering, but they do answer. So, I would like them to be faster. 

All resources on PortSwigger are online, whether on their website or forums. Whenever we encountered any issue, we contacted their support directly via email. They are pretty quick to respond and provide good assistance.

PortSwigger has something called Academy where you can go to learn about many things related to security testing.

Technical support is very good. 

We've never escalated any issues to technical support. I've never directly dealt with them.

I have not needed to use the support from PortSwigger Burp Suite Professional.

The customer support is good, however, I haven’t used other tools. It is difficult to compare it and other solutions might provide better support.

The technical support is quite good. 

I haven't had the opportunity to interact with their technical team directly. However, the blogs are very informative and provide a wealth of solutions. In most cases, I've been able to resolve issues myself based on the information provided in their documentation. 

For the documentation or web security resources, I would rate it seven out of ten. Burp Suite effectively addresses user concerns and provides clear explanations. The technical blogs are also well-written and address concerns.

Technical support is good.

Support-wise, the solution was also very good. Across the globe, all the manual penetration testers use Burp Suite. If we had any questions, we received good support from GitLab and other forums.

Whenever we raised any query, such as if we wanted to file an invoice for reimbursement at the organization level, the support was good at the nontechnical and technical levels.

The solution is implemented through a third-party team.

The support for the Enterprise solution isn't the best (I'd rate it as three out of five), but the Professional version provides all the documentation and the PortSwigger labs, so it's much better.

Technical support was excellent. They were very fast. They also offered good documentation which was very helpful to have on hand.

I found technical support to be quite responsive. I usually get an email response within three or four hours which is very good. There's plenty of documentation that has relatively good pointers as to the documentation's impact. Also, documentation is a good part of the knowledge base. They have started something that's very awesome by implementing that. They point us to areas in our tickets that have answers within the available knowledge base documentation, which is shared as part of the whole response. It's definitely a good thing.

I do not have any experience with technical support. I had a colleague who would deal with support.

We've never interacted with tech support. That's mostly due to the fact that there is already a lot of material that is available online. With all of the details readily available, we don't need to interact with tech support.

Technical support is not so easy to get a hold of. We had to learn most of the things through the documentation. However, the documentation is not readily available online. We have to create new calls for it, and we have to email them. So, if you have a problem, then it can take some time to resolve it.

PortSwigger Burp's technical support is all right. The issues are resolved very quickly so we don't have to wait for long. They also provide you with documentation. Just by going through the documentation we can solve many of our problems.

We have used technical support three times, and each time received an email within twenty-four hours. They first try to understand the problem, and then after this, they provide step by step instructions for what to do. It's pretty easy.

I have not needed to use the solution's technical support.

We can easily reach out to PortSwigger Burp Suite Professional support by phone, email, chat option, and a ticketing option, which is very good.

I rate the support from PortSwigger Burp Suite Professional a five out of five.

I have also had some queries and I have used their support services. It was like all solutions out there. They are quite good in general.

The technical support is all right. 

This said, we have requested support on a couple of occasions, specifically one concerning training relating to the new features and add-ons coming onto the application, and this is still outstanding. 

The documentation is very good, so I have never needed to contact technical support.

Support depends on how much you're paying. We get good support from them which we need because there are lots of issues occurring frequently. The pro version has less problems but it only takes one scan at a time, so it's good but restricting. The technical support is trying to solve the issues of stability we are having right now.

The technical support team is very good. They are quick at responding and they help us to resolve issues within the organization.

In the past, we had issues around connectivity while we were doing some scanning. The scanning kept getting killed somehow. The quality of the job was poor. The scan was not completed successfully, so we needed technical support to assist. It was hard to identify what the issue was and how to fix it, but they did.

The solution offers good support services. There's also the product team that can assist. Overall, I've been happy with the level of service I've received.

I haven't needed to contact their technical support. 

I didn't use technical support.

I have not used technical support, but online documentation and Help have always been sufficient.

We have not needed to contact technical support, although there is a very big community of users.

I haven't yet used their technical support.

Apologies. Never Tried.

I have not contacted technical support. 

We have not experienced any issues where we couldn't resolve them using our internal team.

We have not required any technical support.

It's excellent.

It's very good.

We haven't had any reason yet to contact technical support. Aside from support, they should hold consistent webinars and offer updates, briefings, and panel discussions. This would greatly enhance our knowledge.

Otherwise, the technical support is good enough. We haven't required their assistance yet, but soon we'll be needing assistance and information surrounding the latest improvements and updates.

Technical support is good, they have a good response time.

I would rate their technical support a five out of five.

We've got very good support from their team.

We haven't had to contact technical support.