We used HPE Quality Center. We switched because:

• Customization was too rigid.
• User-defined fields can be created, but you are limited to a predefined set of field types: user list, lookup list, string, date, and number. This covers most needs, but does have some limits. For instance, there is no checkbox option (which actually used to exist in older versions of TestDirector).

Prior to PractiTest we just used excel which meant we often simply recorded what we wanted to test but never documented how to test it.

When I started at this particular company, they had scatterbrained, outdated, and chaotic spreadsheets for test plans where almost 90% of the tests didn't even make sense or make it clear what the expected results were. Converting a couple of these test plans into PractiTest was amazing and made a world of difference.

I did use another solution for previous jobs. I changed because Accedo.tv, the company I work for now, is using this solution.

No, this was the first test management tool we have used.