ProProfs Help Desk Overview
What is ProProfs Help Desk?
ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.
ProProfs Help Desk Buyer's Guide
Download the ProProfs Help Desk Buyer's Guide including reviews and more. Updated: January 2021
ProProfs Help Desk Customers
Sony, Dell, Cisco
ProProfs Help Desk Video