I have some clients going for the support option (mostly community) but even if the community support advertises no estimated response time, all issues have been resolved on the same day (can't be certified though as they aren't posting if they're actually helping on this plan).

The documentation could be improved, I'd rate it a seven out of ten in terms of helpfulness and clarity.

I've never used technical support, You do need to pay for it if you want actual support. Otherwise, you can use the community and that is free. 

Support is a paid service. 

I’ve never used customer service in the past. I can’t speak to how helpful or responsive they are.

The documentation is good. When I needed some kind of support, I found it on the Internet.

Customer support is the only cost for the product and it is about $3,000 maximum. It depends on the support plan you choose. There are two different plans. If you want a 24 by seven plan or next business day, that is the difference. The plans are a little different but it is all very clearly laid out on their website.  

Their support is pretty good. Even if you did not want to pay support, the thing that is great about the product is that it is open-source. There are a lot of knowledgeable users nowadays and the pool is growing all the time. A lot of times you can just Google whatever issue you are having and likely come up with the solution to the problem.  

I have not needed direct support from Proxmox VE. I have found the community support enough.

We are very reliant on our supplier for support. I haven't got any chance to get in touch with Proxmox support.

We have trouble getting help from the support team.

I have not used the support from Proxmox VE.

Customer Service: OK, in fact the little we've used it, the site documentation was really good.Technical Support: Same as above.

I rate the support from Proxmox VE a nine out of ten.

I have not had any issues that I would need to contact support about. 

The forums have everything you need. I haven't had any challenges because the forums are there. I have yet to get the paid subscription support. I have yet to find an installation that has given me a challenge that I can only resolve by subscribing for support.

I've only used their website when I've had questions. I've never spoken to anyone directly. Therefore, I can't speak to personal experience with technical support.

We haven't really used technical support. We've only been using the community version.

The thing about this solution is that is so stable I hardly need any technical support.

I didn't contact them.

I have never used the technical support. Instead, I have relied on the community.

The way the licensing is structured is that you have to pay for the support. My use case is just for my test environment. I have not deployed it on production, so I've not had any need for technical support.

I have not had problems that necessitated contacting technical support.

I never tried the Proxmox tech support. As it is an open source project, they have a good community online. So, I did not find any trouble googling the issues I faced and finding solutions for them.

I have yet to use technical support. I use Google to find answers. 

We have no support from Proxmox VE. Our support is from the internet. It would be helpful to have some support included.

So it's what you have to like to go there, but it can work because if you have some problems, you have that resource to go and I found things they will need. They will keep you updated and will help you a lot. So if you ask me, their service is good. The community forum is very technical, and they're quick to respond when they are messaged.

Technical support has room for improvement. It would be nice to be able to call them and have conversations with them during stateside hours. Right now, that's not possible. Right now, it's more run through email and chats.

I'd rate their service seven out of ten. It's okay, but it could be better if calling them directly was an option.

We have an ongoing process with their tech support and our team is working with them and with vendors too.

I've rarely contacted technical support. I have a pretty good competence with Proxmox at this point in time.

I haven't needed technical support from Proxmox, but I think that everything is covered in the recommendations on the website and the community support.

I have not needed to use the support from Proxmox VE. I have found all the answers I have needed online from user groups and Wiki support pages.

I rate the documentation and community support from Proxmox VE a three out of five.

I have local technical support, and it is excellent.

I have never contacted technical support for this solution. I've found everything that I needed to know on the internet.

I've never been in touch with technical support so I can't speak to any direct experience with them. Their website, however, is very helpful.

I've never really needed it as I've been able to work out most things intuitively.

The technical support is the very complete. I don't  have a subscription, because the support that we need for our applications and solution are available on the Proxmox Wiki However, for big companies we recomend the Proxmox subscription for getting a first class support and best pratices.

N/A.

They provide medium level support. Support needs improvement.

We buy support from Proxmox.

We haven't subscribed for technical support, so I can't tell you if they are good or not.