If you have a problem with your slow network, you can get visibility on the net flow and SNMP protocols in order to review them and then handle troubleshooting specifically about the issue.

We've managed to cut down on our P1 escalations by around about 70 percent. We have 24/7 monitoring and the notifications are great.

The historical data provided by the solution helps us optimize our network performance. We tend to keep about 100 days worth of logs. Therefore, we can create patterns in terms of load against different times, and downtime, as well. When housekeeping jobs are run, then we get periods where resources are tested and high. So, it's a case for us we're able to use scalability, across Azure and AWS for Elastic. Thus, it's helped us in terms of planning our actual infrastructure against performance and things.

This solution provide us with needed feedback on our IT infrastructure for management reporting. Stats-wise, we're able to get reporting out-of-the-box from PRTG. For our executive board, we're able to provide valid stats of what we are saving in terms of revenue in regards to the infrastructure of our business.

It has made us more proactive. Instead of waiting for the users to report failures to us, we can very quickly see things on a nice, easy dashboard and respond to it quickly enough. Then, hopefully, we can avoid having an issue experienced by the end user. 

We can use the data which comes out of PRTG to look at capacity and plan to grow particular areas of the business. It provides statistics about application or service, monitoring both of endpoints of that service. Therefore, we can look at the middle, and say, "How many people are actually using this?" We use the traffic statistics and other things from PRTG to help us predict growth and more.

The historical data provided by the solution is one of the main reasons why we went with PRTG. It gives you that granular view to be able to go back 24 hours, two days, a month, or year. You can start building powerful data patterns with this technology platform.

One of the things which became apparent was that we didn't know when things were going down out of hours unless somebody sat and was there watching the consoles. Nobody knew when things were going down. Now, one of the things that we've noticed is we are picking up when we are having out of hours outages. The solution is starting to correlate data so we can speak to the relative representatives and make sure the outages stop happening.

The solution provides us with needed feedback on our IT infrastructure. It gives us really good quality of service when it comes to monitoring of available space and available resources. It allows us to preempt issues before they become a problem for the business.

Surveillance et prise de décision proactive

In terms of the historical data provided by the solution, I look at the network performance and, obviously, if I've got an offsite backup going through, I want to monitor what sort of impact that's had on the network. If it's detrimental, then I can change the times when the backups happen and make sure that there's not a severe impact on my local network.

Previously, other parts of the company have used different products, and PRTG has helped broaden their minds into what a decent piece of monitoring software actually does. I'm pushing it out further afield, which is why it's in four domains.

When it comes to helping our IT department to be more cost-effective, if I've got as-it-happens monitoring, I can deploy the resources to resolve the issues quicker.

The historical data provided by the solution helps us optimize our network performance in that we do quite a lot of analysis on our network traffic. We want our user experience to be the best that it can possibly be. We'll look for trends in things like login times, disk space usage, how much we're burning through. That feature absolutely helps us.

Also, before we used this solution we had issues with the servers running out of disk space. This has completely stopped all that now. We've put in decent thresholds whereby we're not running out of disk space before we know there's an issue. We give ourselves plenty of leeway so that doesn't happen anymore.

When it comes to feedback on our IT infrastructure, again it's the disk space, but also the utilization of our network. If, for instance, a switch is getting overloaded, we can take proactive action to prevent any problems. That's the main kind of driver for us. This doesn't let us get into trouble. We are aware of problems before they occur.

With the monitoring, certainly for some of our customers that are hosting websites, we've added in PRTG's advanced http sensors, to provide them site monitoring in addition to the server monitoring which we were doing. We can pass the information on to them when they have issues, as opposed to them not knowing until one of their customers contacts them.

I would say the solution makes our IT department more cost-effective because it allows us to respond to things a lot quicker. We can get an idea of where a problem lies in the server, if it's hardware. It saves a bit of time of trying to track down a problem.

It also tells us when we're running into problems with certain bits of infrastructure that we're monitoring.

The historical data is used for looking at trends: Where we are versus where we were and whether or not additional loads may be our system. We are able to see this over a period of time, looking back historically.

The solution provides us with needed the feedback on our IT infrastructure. We use 12 monitoring servers, which we use to monitor our wide area network and router switches, so we do monitor bandwidth. From a network point of view, we can see the state of the network, as well as bandwidth usage and downtime.

PRTG gives us true visibility of the downtime of particular circuit functions. So if a circuit is up but not routing traffic, I will know with this tool. I can write a customized script for a sensor to detect specific things.

The remote probes are absolutely fine. They allow us to connect from sites. We have a few different sites spaced across the UK. The remote probes serve a purpose, like separating stuff logically, which is handy. 

The historical data provided by the solution helps us optimize our network performance. Though, we had a few issues with a specific performance, we managed to pin it down because it wasn't throttling in any way. Seeing the history six months ago compared to what it was six months down the line, where there have been more computers put on the site, we could start slowly seeing the bandwidth increase. Then, we were able to identify what the issue is, and resolve it.

In general, we can see trends for a lot of different things, such as hard drive space and bandwidth usage. We can see and plan for the future by knowing, "We're sort of at 75% capacity now. In three months time, we know we're going to be up to 90%,so we need to plan ahead for it, getting upgrades booked in place." Since things like this take time and effort, it's handy to see trends into the future of where our company is going.

It does what we need it to do in terms of learning.

It allows me to spend less time firefighting and patching servers, and to spend more time with our customers, fixing their environments. Ironically, some of them have moved on to the monitoring tool as well. Time is the biggest thing that I have, and it's given me that back a bit. I'm no longer spending as many nights on call-outs as I used to, so for me it's been brilliant.

It also helps our IT department to be more cost-effective. Historically, people would build servers and they'd put far too much memory in them. When we would see that they're only using one percent, we'd know someone had specified far too much and been a bit cocky with what they were doing. It definitely helps to do tuning and save resources.

In terms of feedback on our IT infrastructure, it tells us when updates haven't been applied in a while, which is not a bad thing, especially with how Microsoft has been recently, breaking stuff. PRTG been great. It has let us know when a few of our SX servers have been having little issues, things you wouldn't necessarily notice under the covers unless you started hammering the system. It's definitely prevented downtime which, at the end of the day, is what we're after. It's done well.

The solution has helped our organization with proactive monitoring. It has made our infrastructure more reliable.

We are reactive sooner, when we need to be. There is less of waiting for our users to call, and say, "We have no Internet." It has allowed us to move a bit quicker.

The historical data provided by the solution helps us optimize our network performance. I have just taken over the IT infrastructure. I now have six months of history, so I know what my norms are. I can identify the quirks and issues from the history to keep going forward.

We've used the historical data quite a bit. It has fed into our DR process, which was not a main use case but has been quite handy.

We've got monitoring on a number of our key apps. The alerting comes from PRTG and goes into the Slack channels of the development team. That is all segregated away from the operations team, so the alerting goes to the people in the format that they like most of all. That has really helped the turnaround and issue identification.

The solution has also enabled us to consolidate and be more cost-effective as an IT department. About two or three years ago we had two or three legacy apps in place and we've been able to consolidate that into one. It has definitely been a cost-saver.

Finally, while we hadn't necessarily experienced downtime, we were having issues with stability in the network. Some of the output from PRTG helped to narrow down where those issues were coming from, so it gave us a much clearer idea of where we need to go.

• PRTG has improved our visibility and response time to issues related to remote sites. 
• Nice product with an easy interface to use and a large variety of sensors.

The availability of services has been good. Getting the alerts for the critical services is quite helpful, and having the indicators of the business needs is great.

It allows me to detect problems with the network, and it helps users propose the solution to resolve the problem.

The solution has benefited our organization by showing us when devices are up and when you are down, and we can do an analysis on the availability of the resources.

Historical data provided by this solution helps us optimize our network performance by providing network trends. Therefore, we can go back 30 days or six months, saying to my boss, "We can see an upward trend over this amount, and these are our projections going forward." So, it allows us to predict and move forward.

We use a Citrix application, which we use to monitor certain ports and ensure we get response times that are essential. It makes it easier if we can benchmark scenarios rather than asking users if the speed has improved, etc.

This solution provides us with the needed feedback on our IT infrastructure. It allows us to grab all the information from a single point of view.

The historical data provided by the solution helps optimize our network performance. We can see what's going on in our network infrastructure, more so in terms of our core networking. We can see which fiber links have been used heavily and, if they are used heavily, we can introduce more links to particular buildings or particular areas. It's more around the networking that we use the historical data. 

Also, if we have any issues with particular hardware, we can monitor those. We can monitor the network on those ports and come back with any issues or see if anything is flipping out or has stopped working. It's helpful being able to see that historical data.

It makes us more proactive, as opposed to reactive, with any issues. We tend to see issues occur before anyone else even knows about them. That's really useful for us. Particularly if there's any abnormality on the network, because of the historical data, we tend to know about it. PRTG tells us about anything that's out of the ordinary, which is good.

This product in particular provided network traffic control, net SLA measurements which are always quite practical. Also, it allowed us to report downtime on sites in a very easy and comprehensive way.

Its most important quality, in my opinion, is that it's an out-of-the-box functional product. This means you won't need a lot of technical know-how to properly make it function, at least on a basic level. It's easy to configure and make an operator know how to interpret the information gathered and apply the information it reports.

We're more proactive. Usually, we already know when something has gone down by the time we get the phone calls. When someone says, "We can't log in," or "We can't get on the internet," we probably already know about it.

It makes us, as an IT department, more "time-effective" and if time is a cost then it makes us more cost-effective. Rather than getting 20 phone calls, we can just send an email out, company-wide, saying, "We know this has occurred, we're looking at it." It's cost-effective, time-wise.

The historical data provided by the solution helps us optimize our network performance. And where it comes in very handy for me is in problem solving. I need to look at what has been going on for the last week, two weeks, three weeks, four weeks, even months, and it gives me that information. I was having an issue at a particular time of day and it actually helped me fix the issue. It was absolutely invaluable.

We're a very small department so the need to find an issue quickly is important to us. PRTG has helped us with that a lot. It enables our IT department to be more cost-effective because we don't have to keep going through support departments.

It also provides us with needed feedback on our IT infrastructure. It is really critical to us to know what's gone down. I received an email the other day saying that one of our servers was down. It's very important to us to receive that information. I received it at ten o'clock at night and I was able to remote on and fix the issue before anyone had even noticed it had gone down.

The historical data provided by the solution allows us to look back in time and look at the baseline performance of the sensors. We can compare them over time to see if anything has gotten worse or improved. The data helps us optimize network performance.

It allows us to be more proactive when monitoring our infrastructure. With PRTG, we normally know of issues with our servers before anybody reports them. We used to be very reactive, but now we are alerted instantly. We've got hundreds of servers, so it's impossible to monitor them manually.

It definitely enables our IT department to be more cost-effective because we don't waste time checking things manually, which can be quite time-consuming. It frees us up to concentrate on the issues that we've been alerted to through PRTG.

The solution also provides us with defined measures of performance so we can see whether it has improved or decreased over time. We can then improve our infrastructure. We can measure that using PRTG.

We use the product internally. Because we are a networking company, we are able to diagnose customer's network problems so our customers are happy.

We go to the customer telling them that we are not here to sell the product. If you don't like it, don't buy it. If we have an unhappy customer, we can't sleep.

The solution's historical data helps us optimize network performance. We can find issues by looking at historical data and benchmark it against what it should be.

It's given us metrics which we can then pass on to customers, availability statistics and things like that. It's really added value to the services we provide. From that point of view, it has definitely improved things.

It makes our IT department more cost-effective because we can detect failures faster, we can do something about them. We can get early warnings on things that are going to go wrong, be proactive about dealing with them, and have less downtime.

It gives us the needed feedback on our IT infrastructure, such as utilization of disks on a server. We get that information back and are able to act on it.

The historical data provided by the solution helps to optimize network performance because it gives us trends. We can look at what we're using, what our peaks are, what our lows are, to know if we can downsize our links or if we need to scale-up in the future. It gives us really good forecasting.

In addition, with the solution we're proactive now, we're not reactive. We used to wait for the users to call us with an issue. Now we have complete warning thresholds so we can fix issues before they become issues. Our users perceive it as our being able to provide a very high level of service because we're avoiding situations where they suffer downtime. It's definitely made our infrastructure more reliable from a user's perspective.

It also enables our IT department to be more cost-effective because we're not doing as much hands-on monitoring. We're able to let the system monitor things for us so we can focus on other things. We're getting more value out of our techies.

Finally, it provides us with needed feedback on our IT infrastructure. We can look at individual devices or solutions and see if we're getting throughput, and how to utilize the hours. And that informs our buying decisions. It gives us a perspective from every angle.

The scheduling has improved organization, effectively the ability to set maintenance windows where alerts won't go off on an evening. We have an on call router, as many businesses do. In our previous on call solution, we would be inundated with information that would come through outside of working, core business hours, which meant that the on call staff, like myself, were woken up when we didn't need to be. Whereas, with PRTG, it has been great. We can go in, and say "We only care about these core set of criteria outside of this time period." 

If there are upgrades, or things where we know alerts will be generated, we can go in and suppress those. While quite a simple feature, it is comprehensive, and it has a lot of capability to it.

We were blind before. We implemented PRTG to get visibility and to get alerts on when CPU is spiking or RAM is spiking. The benefits are that it keeps us proactive. It keeps us in front of any issues that might arise. For instance, if we've got ten Citrix servers on one site and a couple of those are spiking and we get an alert on it, we can just stop users from logging onto them and spin up an extra server quite quickly.

With the Citrix solution, it now gives us clear visibility if, for some reason, some of the servers haven't come up in the morning. Before the users come in, we've got the servers set to power up by Smart Scale in Citrix to be ready to be used. If they haven't come up, PRTG's telling us they haven't come up. It enables us to jump on that before the users get in. It makes sure that the users' experience is seamless, that it's the same every day. We know every single day if the servers are up or down. PRTG tells us that.

The historical data will help optimize our network performance. We're still relatively new in deploying it. It has given us indications of when CPU spikes, when the most users are on from the most sites - because we have worldwide sites. It's given us an insight into when the busy periods are.

It doesn't necessarily make us more cost-effective but it certainly makes us be on the ball. It makes us be more proactive and it makes us better. In turn that should make us more cost-effective because it allows us to focus more on projects rather than on support. We're not firefighting, we're actually in front of the fire.

It provides us with immediate feedback on our IT infrastructure and it will give us more. We've only got a little bit so far because we've only implemented it recently. We're hoping we're going to get all kinds of really cool analytics out of it.

I believe the solution has improved the way our organization works. 

It has helped us make sure that most of our systems stay up. It has also helped us optimize our systems. For a lot of our systems, our software is a service, so they've worked absolutely fine on their own. Where we can't offer software as a service, like our website, it has helped us optimize these applications and keep the uptime on them, helping ensure they stay working.

The historical data provided by the solution helps us look back at prior instances, then we can use that information to come up with a solution or make improvements.

Allows us to monitor devices better, and helps up to identify issues with the monitored device using current or historical data from PRTG.

I use it for monitoring since I am the system admin to keep things up. Overall, the information it gave didn't offer any suggestions to change anything.

We set up the solution, and it provided us with feedback on our IT infrastructure instantaneously. Because of the sensors that we are using, the graph started populating straightaway. Also, Pings and SNMPs were coming back straightaway. So, within 24 hours, we had a days worth of logs to look through.

Yesterday, we were having an issue with one of our major occupancies. We were able to quickly determine whether or not it was because of network performance. Because we could literally just look at the graph and screen on our wallboard, and say, "It wasn't because of network utilization." 

It is easy to rule things out, or say, "Because we had this huge spike it traffic, it maxed out our line. Therefore, it was a bandwidth problem."

It has provided us with early warning for potential issues and has stopped potential downtime before it occurs. It also reduces the amount of wasted time that comes with dealing with things after the fact, so scheduled maintenance can be more easily performed.

It provides us with needed feedback on our IT infrastructure by telling us whether things are up, what the current usage is, and whether we need to plan to modify that. It tells us whether there are spikes in usage that either need to be addressed within the application, based on additional resourcing for the application, or at the server level.

Every department in my company uses this tool for SMS or e-mail alerts regarding its devices.

We can monitor everything from one place and get email or SMS notifications.

We are monitoring QoS for site-to-site VPNs.

The solution helps us with troubleshooting. We benefit from high performance and it can send out alarms. 

It improves the status of my infrastructure, from networking devices to real-time machines.