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PRTG Network Monitor OverviewUNIXBusinessApplication

PRTG Network Monitor is #6 ranked solution in best Network Monitoring Tools and Infrastructure Monitoring tools. IT Central Station users give PRTG Network Monitor an average rating of 8 out of 10. PRTG Network Monitor is most commonly compared to Zabbix:PRTG Network Monitor vs Zabbix. PRTG Network Monitor is popular among the midsize enterprise segment, accounting for 37% of users researching this solution on IT Central Station. The top industry researching this solution are professionals from a computer software company, accounting for 28% of all views.
What is PRTG Network Monitor?

PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.

To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.

PRTG Network Monitor is also known as PRTG.

PRTG Network Monitor Buyer's Guide

Download the PRTG Network Monitor Buyer's Guide including reviews and more. Updated: November 2021

PRTG Network Monitor Customers

Jameson Bank, Sidnix, RungeICT, MedicalAnimal, Truck-lite, GamingGrids, The Covell Group, Forsythn County Schools, NetMass, Musgrove Park Hospital, Lanes Health, Columbia Southern University, Vodafone, Intrust Bank

PRTG Network Monitor Video

Pricing Advice

What users are saying about PRTG Network Monitor pricing:
  • "PRTG is now available as PRTG Enterprise Monitor, and the price varies depending on the total number of sensors the customer buys"
  • "We used a product called SolarWinds in the past, and its cost was high. Whereas, PRTG came in at a third of SolarWind's cost."
  • "Cost was a factor when selecting this solution, but it just did everything we wanted it to do."
  • "Our licensing costs are 10,000 euros over three years."
  • "It's an annual license that is based on the number of endpoints that we're tracking and using."
  • "I'm paying something like €1000 per year for the maintenance. I've got unlimited sensors."

PRTG Network Monitor Reviews

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SH
IT Strategy, Management Consulting, Training and Development at a comms service provider with 51-200 employees
Real User
Top 5Leaderboard
If there is an incident, it not only tells you that there is an incident, it will also tell you the root cause

Pros and Cons

  • "I would boldly say that this is the most scalable network monitoring tool that I know of"
  • "Maybe in the future there will be room for improvement, but currently, there is nothing pressing that I can think of"

What is our primary use case?

PRTG is a very versatile and flexible tool. We have a vast number of users spread over more than 300 installations in India and neighboring countries. We have many different types of customers who use this tool for project control monitoring and other types of network monitoring.

What is most valuable?

PRTG Enterprise Monitor comes with built-in analytics capability. This means that if there is an incident, it not only tells you that there is an incident, it will also tell you the root cause.  For large networks, this is beneficial as the network team can easily home onto the problem directly without spending time searching for the root cause, which allows them to attend to the problem as the alerts come in. 

Having an Alliance program is very valuable. The Paessler Uptime Alliance Program focuses on making the core network product, which is PRTG, progressively better. It also combines capabilities from any partners in the ecosystem. For example, we have UVexplorer (a US-based company), taking care of network discovery, network topology mapping, and network asset mapping and we have other partners, like CORP-IT, that provide us with the plug-in to monitor SAP and sensors. In other words, it's an ever-expanding network management system.

If you can get everything into a particular environment, you can monitor your factory automation systems; however, they also need to be monitored for maintenance purposes. If you intend to automate factory information, you cannot afford to fail. Monitoring the equipment and receiving dashboard alerts for maintenance is highly advantageous. This is a great feature of PRTG. Currently, we are competing in the market with SolarWinds and ManageEngine. They are good, but we come out winning.

From a security perspective, PRTG provides you complete Secure Socket Layer-based access. If you're monitoring your network or a private network using a BLS cloud, security is automatically ensured because of the way you're deployed.

What needs improvement?

I don't believe there is much need for improvement. The product is constantly improving. I used to think that the reporting could be quicker, but presently, there is a solution for that, thanks to the SLA plug-in from CORP-IT. The basic reason why PRTG reportings were slow is due to the fact that the reporting engine is built-in as a functionality in the PRTG application. The application does a lot of things, like monitoring and managing the database and it updates your dashboard in real-time.

The last priority goes to the reports. Typically, reporting can wait if there are demands on other aspects of the product, but because of this, the reporting was becoming too slow because it was always the last priority. I used to think that needed to be improved but the formal plug-in has solved this issue. Some customers don't mind the slow reporting, as not everything is urgent. However, if you want faster reporting, the options are available. 

Maybe in the future there will be room for improvement, but currently, there is nothing pressing that I can think of. 

For how long have I used the solution?

I have been using this solution since 2003. Previously, I used CA, IBM Tivoli, BMC Patrol, and HP OpenView. 

What do I think about the stability of the solution?

I have not come across any situation which was so bad that PRTG has crashed.  

The stability and security of this solution are intertwined. PRTG is not static, it's always evolving and updating. Basically, the security situation at any given time makes PRTG's functionality vulnerable. Thankfully, they take this as a top priority, providing new solutions all the time. Paessler releases 7 to 8 updates a year to combat this issue. Because of this, I would say we're in lockstep with our security needs which also tie into the stability of the solution.

What do I think about the scalability of the solution?

Presently, PRTG is extremely scalable. In fact, I would boldly say that this is the most scalable network monitoring tool that I know of. 

If you have PRTG on a single server, the server can perform many functions. PRTG has a local probe that probes according to the configuration settings; however, even the best servers cannot take on an infinite load. Thankfully, PRTG offers a remote probe as part of their license return. This has multiple advantages including lessening the load of the server.
For example, should the communication link between the remote probe and PRTG server break down, the local probe will keep on accumulating data locally. When the link to the server is established, all the collected data is then flushed into the core. That is one way of scaling, but keep in mind, that adding multiple remote probes will eventually saturate the core because now you have to manage the data from so many sensors.

 Depending on the types of sensors and monitoring frequency, as your network expands, you can keep adding PRTG digit codes. You can keep adding servers and sensors to focus on monitoring. In my opinion, I don't know of another product where you can do this. Even if you've applied PRTG on multiple servers, you can still manage all of them using a single dashboard.

How was the initial setup?

The initial setup was very easy. What you pay for this product encompasses everything. When we sell this product to a customer, we say "You can do it yourself, you don't need to pay for installation". So far, at least 70% of our customers are able to manage and there are some that don't need our help at all; however, there are occasionally a few customers who email or call us looking for support, in which case, we are always quick to help at no charge. This is all included in the price you pay for this solution. There are no hidden costs and the customers appreciate this.

Downloading and installation take less than five minutes, but after downloading, there is configuration to be done. Installing the software is only one part, about 30 to 35% of the whole picture. Our networking team needs to be organized because this is how we guide our customers in the right direction before the product arrives, which saves them a lot of time. We have a network team, server team, and a storage team. They are very structured and know how to do their job well — they can install some of the largest networks in just three to four hours. In the best-case scenario, it would take them less than a week to install PRTG Excel.

We encourage our customers to use the trial version first, to build a rating. By doing so, when they are ready to purchase the full commercial license, they will be ready to be productive from day one. 

What's my experience with pricing, setup cost, and licensing?

PRTG is now available as PRTG Enterprise Monitor, and the price of it varies depending on the total number of sensors the customer buys. 

What other advice do I have?

PRTG is available as a service network monitoring service in the cloud, with the option of purchasing up to 1000 sensors. For small companies, it's more of a network tool because smaller organizations like to focus on their code builders. Smaller companies cannot afford or attract very technical people to monitor the network with cloud hosting. PRTG can fix that, but it's only good for small workloads.

The process of network management itself has to be organized. You have to organize yourselves in terms of how your network is structured: how do you want to monitor and manage it? Even that has to be organized as well. For example, if there is a problem with the database, PRTG should be able to alert the data administrators, not anybody else. Only they should take care of any pressing issues; if they don't, the method will go to the wrong person, which can be very damaging. There is a lot of human organization required in administering a method between technologies and that needs to be organized well for the network monitoring process to be effective.

Overall, on a scale from one to ten, I would give this solution a rating of nine because everything has room for improvement. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Shirwan Khan
Infrastructure Engineer at Lookers plc
Real User
A one stop solution that covers all aspects of the business which need principal monitoring

Pros and Cons

  • "It is a central solution in terms of how to actually use it. It has a very easy dashboard. Everything is concise. We are able to create custom sensors. For different parts of the business, we have many products across many environments, and it works for everything."
  • "With custom sensors, there is a lot of work which needs to be done in the background, just for it to be tailor-made for the specific thing that we are actually monitoring. We take a lot of time with the custom sensors. I would like to see the customer sensor be more robust and a bit more varied."

What is our primary use case?

I look after the infrastructure side of Lookers. We have 8000 users, 400 various servers, and 190 sites. We've been rolling the product out and are relying on the infrastructure purely for the whole of our business.

How has it helped my organization?

We've managed to cut down on our P1 escalations by around about 70 percent. We have 24/7 monitoring and the notifications are great.

The historical data provided by the solution helps us optimize our network performance. We tend to keep about 100 days worth of logs. Therefore, we can create patterns in terms of load against different times, and downtime, as well. When housekeeping jobs are run, then we get periods where resources are tested and high. So, it's a case for us we're able to use scalability, across Azure and AWS for Elastic. Thus, it's helped us in terms of planning our actual infrastructure against performance and things.

This solution provide us with needed feedback on our IT infrastructure for management reporting. Stats-wise, we're able to get reporting out-of-the-box from PRTG. For our executive board, we're able to provide valid stats of what we are saving in terms of revenue in regards to the infrastructure of our business.

What is most valuable?

It is a central solution in terms of how to actually use it. It has a very easy dashboard. Everything is concise. We are able to create custom sensors. For different parts of the business, we have many products across many environments, and it works for everything.

It is very broad in regards to what it can actually cover. We look after corporate environments for websites and SQL Server, and it's just a one stop solution for us. It also works well out-of-the-box.

The remote probes are great because they lessen the load across to the main server. The probes work really well, and we have probably about 15 of them now across all our environments, which definitely increases performance.

What needs improvement?

Sensors are out-of-the-box and provide some good coverage, but we have a lot of custom sensors, as well. With custom sensors, there is a lot of work which needs to be done in the background, just for it to be tailor-made for the specific thing that we are actually monitoring. We take a lot of time with the custom sensors. I would like to see the customer sensor be more robust and a bit more varied.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

The solution is very stable. We get monthly patches which are released by Paessler. We actually have a change window where we put those in place. We have around 98 percent uptime. Whenever we've had any downtime, it's usually our own infrastructure which causes it.

What do I think about the scalability of the solution?

We have a clustered environment using sort of a DR scenario across our data centers in Manchester and Belfast. So, when one is down, the other up.

At the moment, we have a limit of 10,000 sensors. That is the supported level, in terms of the license that we have. While we can increase that, it's at our own risk. After that, the product is not supported in terms of the extra sensors that we put in. Therefore, it is a case of how we use the actual load on the software ourselves.

So, we have the maximum license of 10,000 sensors, but we could do more.


10,000 sensors can be exceeded but it is not best practice. 

How are customer service and technical support?

The technical support has been very good. Initially, when we did the setup, we called on support quite a bit. With NetFlow, which is the firewall monitoring, there was a lot to get into place and getting it visible within PRTG, but the support was a great help.

Which solution did I use previously and why did I switch?

We used a product called SolarWinds in the past, and its cost was high. Whereas, PRTG came in at a third of SolarWind's cost. 

SolarWinds was limited in terms of its support, as it was agent-driven, so each device had to have an agent installed. Whereas, with PRTG, it just listens via SNMP; nothing needs to be installed on the product. This was a big thing for us in terms of supporting and maintaining it.

We used to have a lot of downtime and have definitely been able to improve that.

How was the initial setup?

Because we had no training, there was a sort of a steep learning curve, but we managed to get through it.

It took three months from the time we set up the solution until it provided us with feedback on our IT infrastructure.

What about the implementation team?

We did the deployment in-house.

What was our ROI?

This solution enables our IT department to be more cost-effective. For on call call outs, it helps with downtime, primarily. We're a retail business, so time is cost for us, and downtime is lost revenue. So we've able to reduce the amount of downtime that we used to have. We cover over 190 car dealerships around the country, and if an email goes down or the Internet goes down, we're able to combat that now ahead of time.

What's my experience with pricing, setup cost, and licensing?

Cost was a factor when selecting this solution, but it just did everything we wanted it to do. The key thing was having it agentless, so we didn't have to maintain the local nodes.

Our licensing costs are 10,000 euros over three years. We've a three year contract with that, then we will just maintain it on a yearly basis.

Which other solutions did I evaluate?

SolarWinds was something that we re-evaluated. We were also using ManageEngine and Zabbix.

I came on board when we were downloading an evaluation of the actual software. We were doing our due diligence across other platforms/software, and PRTG came out top. 

Part of the pilot phase was to see how much load it would have on our network, and if there would be any sort of bottlenecks. We have been pretty happy with it. It has not had any sort of flow back on us, as a business.

What other advice do I have?

It is a one stop solution for us. It covers all aspects of the business that we need for principal monitoring. Obviously, depending on the organization, it won't work for everyone. Some companies may have more locked down network rules. For companies like ours, in terms of a one stop solution across all of the environments, I would definitely recommend it.

The desktop app is something that is not been used that much because we tend to use the web UI. As the main infrastructure team, we do use the desktop, but we prefer the web UI.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Learn what your peers think about PRTG Network Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,695 professionals have used our research since 2012.
Rajesh Vishwakarma
Regional Head of IT, India and Middle East at Sulzer India
Real User
Top 20
Overall great tool, attractive features, uncomplicated install but performance needs improvement

Pros and Cons

  • "The bandwidth monitoring is a very attractive feature, it can tell you the bandwidth utilization while it is attempting to connect to the host for feedback."
  • "The solution has to evolve as an end-to-end monitoring solution. It has to do better at understanding the application at the deepest level."

What is our primary use case?

The solution is for network monitoring.

What is most valuable?

Overall it is a very good tool to use. 

The bandwidth monitoring is a very attractive feature, it can tell you the bandwidth utilization while it is attempting to connect to the host for feedback.

It has the capability to discover a lot of information over the networks automatically.

What needs improvement?

Network monitoring is not the strongest area of the solution which should be improved. It is not the best tool of the application but if someone has to start from the beginning and reach a moderate level of abilities for monitoring, then PRTG still serves that purpose. For experts, it is not the application monitoring tool they would choose. This tool is more suited for beginners and intermediate users.

The solution has to evolve as an end-to-end monitoring solution. It has to do better at understanding the application at the deepest level.

The performance of the monitoring is outdated and when they have upgraded the tools in the past, it slows down the performance.

Auto Discover features could improve by allowing people the choice to manipulate the discovery to design and customize it to create a technical map of the services dependent on each of them.

They should also add service monitoring. They currently have a Windows service, but they do not have monitoring as a separate service. If I would like to specifically monitor the service within Windows, I would have no choice but to use theirs. 

For how long have I used the solution?

I have been using the solution for approximately ten years.

What do I think about the stability of the solution?

It is a stable solution. I did not see any challenges. However, the performance is not that good. When asked about stability, I will split it into two parts. When I go into the devices and I click on the devices, I should see all the devices immediately, I do not, which is a performance issue. When I click on one of the devices in the list of All Devices section, it should show me the graph and the monitoring statistics site. This is where it has failed many times, it does not show it. We complained about this to PRTG many times. I currently find the solution to be 80% stable.

What do I think about the scalability of the solution?

The scalability should come deep within the roots of the solution. The root of PRTG is having a lot of sensors inside because they work on monitoring sensors. The more sensors you have, the more you can scale. The good thing about the solution is that you can make your own sensors. This means it is scalable.

How are customer service and technical support?

I did not have a good experience with customer service. They were not able to give answers in a timely manner. They were able to give some less complex answers but when the questions become difficult, they find it very difficult to manage a solution. For example, what do bandwidth monitoring and bandwidth sensor mean? I think they should be able to explain this to me better, they could not explain it well. Their bandwidth sensors do not really work as a bandwidth sensor.

I think they might have some missing knowledge or they have unqualified employees sitting down and reading the documents from their screen to the customers, like myself. I find that technical support could have been much better, they have been a company for many years. They need to continue to support their customers in a much better way and should hire experts as other organizations do. When contacting support it is handled by the very first level of agents, then it is escalation up for an answer. I did not like this about the support, it takes time. I find myself left trying to solve the problem myself.

The technical support requires a lot of improvements, they offer a lot of information to be downloaded and used by the customer. I think it has to be supported much better to allow customers the ability to easily deploy it and use it effectively.

How was the initial setup?

I did not have any challenges attempting to install the solution. It was quite straightforward, you do not need any training to install it. The experience was good.

What about the implementation team?

The deployment is the longest part of the setup. I would say the installation did not take much time but the complete utilization of the software took three or four hours. I had to configure it properly, discover the sensor, support the sensor, utilize it to the best possible way, make a group, and put in the site. All of these processes take time. If somebody has experience in PRTG, I think it can be done in half day.

Which other solutions did I evaluate?

I have evaluated SolarWinds and it is one of the easiest for beginners to start working with network monitoring.

What other advice do I have?

I would recommend this solution to others. However, if they are a beginner, there are other products out there that might be more appropriate, like SolarWinds.

I rate PRTG Network Monitor a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
TG
Engineer at a tech services company with 5,001-10,000 employees
Real User
Has the ability to easily do a lot of mapping and is user friendly

Pros and Cons

  • "The feature I like is that it can easily do a lot of mapping."
  • "They could improve the process of updating the license."

What is our primary use case?

Our primary use case with PRTG is measuring and monitoring the system. We have a few servers running in redundancy. There are two monitoring ones. One for the maintenance staff with more details and the other one is for general control and assessing when there is a user error or 401. We use it on the business logic level. With redundancy, the FRC is just to monitor whether there is a complete down or only one system goes down.

We see everything being monitored on the screen. When we do mapping it's easier for us to monitor whether it's the server's fault, the feature's fault, or it's the router, or some other device, or some other legacy system. It all starts with the monitoring.

What is most valuable?

The feature I like is that it can easily do a lot of mapping. 

I can easily access the maintenance map and the four control maps. By looking at it I can roughly know why the system is behaving as it is, and I can click to the second or third layer to identify the fault. I also like the 365 days statistical graph. These are very helpful for me to analyze the flow and to record the trends.

What needs improvement?

Because our system doesn't connect to the internet, it wants us to put in the license and then the activation should occur. Sometimes we do the activation when we are passed date. When we try to activate the license past date, it's not as easy as we thought it should be. In other words, they could improve the process of updating the license.

If I do it correctly before the activation expires, it should be okay. But if I try after the due date has passed then you can't get the correct security patch.

I would prefer if PRTG could work in redundancy mode with an external database rather than how it is now with the database inside PRTG, where I can access it only through the report. If you have an external database you can do another trace on the data with the redundancy while the monitoring system is still going on.

For how long have I used the solution?

I have been using PRTG Network Monitor for almost two years.

What do I think about the stability of the solution?

So far there are no issues with the stability. The only setback is that I don't know why there's only one PRTG running the system. If one fails then redundancy is not there.

PRTG is quite easy to use as long you have the hang of it. The only problem are the legacy systems that don't have direct connection.

What do I think about the scalability of the solution?

The issues to pay attention to in terms of scalability are the sensors. The sensors help you isolate your problem. Let's say my only problem now is field monitoring. I might also want to have central monitoring but I couldn't do it. If you have a field monitoring system you may also want to have a central monitor as well. I haven't tried to do that yet on PRTG because I need higher levels to monitor my three or four PRTG systems. In other words, the product is not so easy to scale.

Right now it is just me and my colleague working on this product. We use it on a daily basis. We have groups for the maintenance center and the reporting center. Both are monitoring and mapping. I configured this for them.

How are customer service and technical support?

The support is fantastic. Because of our time difference I get my message replied to by the next morning. It's quite fast.

Which solution did I use previously and why did I switch?

My client is asking me to look into Icinga. Icinga is still new to me and I'm not yet sure about it. I think it's a Nagios software. I did use Nagios before, but I didn't configure it, it was part of the system delivery.

With Nagios, I can't see the graph, or the trends, or the mapping of an individual site. I'm not really sure about Nagios.

How was the initial setup?

When I joined the company PRTG was already setup. They subsequently added more servers, so I got to learn it through my colleagues.

What other advice do I have?

In the beginning, I downloaded PRTG for free and did my own experiments. I would advise others to do that, too. Download it and try it out. When you do that you'll see where the limitations are.

On a scale of one to ten, I would rate PRTG Network Monitor about an eight. I still think there's room for improvement, especially when it comes to updating the event configuration.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PA
Senior System Engineer at a healthcare company with 10,001+ employees
Real User
Top 5Leaderboard
An intuitive interface with good alerting, and it groups devices to eliminate redundant notifications

Pros and Cons

  • "It is easy when it comes to dependencies of devices, so if your router goes down, the three or four switches behind it will automatically be paused so that you don't get multiple alerts."
  • "I would like to see them take their graphing tools and convert them into a collector so that we can point telemetry to them"

What is our primary use case?

We are primarily using this product for alerting. We receive notifications for events like the interface going up or down and remote access, as well as information such as the interface volume.

We're using the basics of it to monitor our switches and routers and primarily just the networking equipment for up-down status.

What is most valuable?

This solution makes it easy to group devices. It is easy when it comes to dependencies of devices, so if your router goes down, the three or four switches behind it will automatically be paused so that you don't get multiple alerts.

The maneuverability within it is fairly intuitive, especially once you get used to it.

What needs improvement?

I would like to see them take their graphing tools and convert them into a collector so that we can point telemetry to them. This is a general comment about all of the network monitoring equipment and I think that it would make the product more valuable in the long run. As it is now, you have to point telemetry at Kibana or another open-source solution and then graph out of that. I don't see the point of that, given that I've got SolarWinds and the choice of other network monitoring software. However, none of them allow you to use it as a collector for telemetry, so the stream is part of the switch.

I posed this question to PRTG and they were unresponsive, so it seems like not enough customers are complaining about it or would be potentially using it. But that's where I think in the long term, it would be of benefit. Licensing becomes an issue, and I understand that, but I think that if they could allow a collector of telemetry and re-displaying that graphically, it would be the next best thing.

If you don't have something that is doing the SNMP manipulation then it is a bit clunky, although they have good documentation on it. You can add as many SNMP MIBs as you want to, and it's just a matter of processing them into their format.

For how long have I used the solution?

We have been using the PRTG Network Monitor for between three and four years.

What do I think about the stability of the solution?

This is a fairly stable product and we don't have to do a lot of maintenance. They do come out with patches and we're applying them. We do have to occasionally reboot it, although I'm thinking it's not nearly as buggy as SolarWinds. In this version of PRTG, I don't have any issues that I'm aware of.

What do I think about the scalability of the solution?

Scalability is not bad and you can add extra to it. We don't have a scaling issue right now but from what I can tell, it appears that it can scale well.

Which solution did I use previously and why did I switch?

We have used SolarWinds products and currently use them for backup. We have problems with stability and we fix them by rebooting the device. PRTG seems to be more stable, in general.

What about the implementation team?

One of my senior engineers performed the initial setup. I am doing the maintenance on it along with my engineer. Applying patches if required is not something that we've had an issue with.

What's my experience with pricing, setup cost, and licensing?

It's an annual license that is based on the number of endpoints that we're tracking and using.

What other advice do I have?

We have created several maps for this product, and there is at least one map that people specifically use. It is put up on our wall for the helpdesk, and it has all of the switches and routers in a pie so that you can see what's down and what's up. It is a nice red, green, and blue color coordination. This is displayed along with the utilization of firewalls and our egress points, and some other critical points in the network for the service desk to look at. If they get several calls from a site and they can look up at the map and see that there is a bunch of red, possibly recognizing a network issue, then it is helpful.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
TM
Head of Customer Service - Advanced Technologies at a logistics company with 501-1,000 employees
Real User
Top 20
Very stable with great alerts and an easy setup

Pros and Cons

  • "The initial setup is very simple."
  • "I know we're going to move to Docker applications and I understand that PRTG does some monitoring regarding this. I do not know if it is complete. If it's not yet complete, it's something they should consider improving."

What is our primary use case?

We primarily use the solution for applicative monitoring, or network and applicative monitoring for some customers so that they can make sure that all equipment is up, and sometimes we use it to look for some more accurate sensors.

What is most valuable?

Ergonomy is very useful to us. It was really easy to use. It's not really a feature, however, ergonomy and the way I could very simply makeup, let's say, basic monitoring, and then go much deeper when there is a need is helpful. 

The alerts are very helpful to have access to. 

The possibility to make maps is very valuable.

The initial setup is very simple.

So far, we've found the solution to be quite stable.

What needs improvement?

I don't really have opinions on what types of features should be added. I haven't seen anything really lacking.

The possibility to export the part of the sensor we made would be helpful. For instance, if you're doing monitoring for customers and we want to share this with them or bring them an on-premises tool as well for them, you can't export just one part. You have got to rebuild everything. Just to remake it on another premise, you've got to rebuild it from scratch.


For how long have I used the solution?

I've been using the solution for three years at this point.

What do I think about the stability of the solution?

The stability is quite good. There are no bugs or glitches. It doesn't crash or freeze. the performance is reliable.

What do I think about the scalability of the solution?

There are about 20 users handling this product.

We haven't really attempted to scale it in any way. Therefore, I can't speak to how easy or difficult the solution would be to expand.

How are customer service and technical support?

We've reached out to technical support in the past. We've been quite satisfied with the level of service we receive. We've found them to be very helpful and responsive when we have queries.

Which solution did I use previously and why did I switch?

We are looking to take on other products. We are expanding, we are trying to share the two with other departments. As it often happens, the other departments say, "Well, why did you choose this and not something else?" And not
this or that?" Currently, we're looking into potential replacements.

How was the initial setup?

The initial setup is very simple and straightforward. It's not a complex process. A company shouldn't have too much trouble with the implementation process.

I can't say how long the deployment took. I can't recall the exact amount of time.

For maintenance, we update the solution regularly. That's handled internally by our team.

What about the implementation team?

While the setup was handled internally, for the sensors, sometimes we had to reach out to the help desk for assistance. However, we did not use an integrator or consultant for the process.

What's my experience with pricing, setup cost, and licensing?

I'm not an expert on pricing, however, I would describe the pricing as pretty cheap. It's not overly expensive.

I'm paying something like €1000 per year for the maintenance. I've got unlimited sensors.

Which other solutions did I evaluate?


Three years ago when we took PRTG, we had a trainee make a small inquiry and we concluded that regarding the needs we have today, PRTG was the best solution. We concluded at the time that it would be much easier to use. The technical gap between PRTG and the other solutions would not be relevant to how we planned to use it.

What other advice do I have?

We're just a customer and end-user. We don't have a business relationship with PRTG.

We're currently using the latest version of the solution.

Im not a network specialist, bu5 I would recommend PRTG. We've been extremely satisfied with its capabilities overall. I would rate it at a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Dennis Berrocal
Cloud support engineer at grupo cma
Real User
Simple to set up, easy to configure, and offers good stability

Pros and Cons

  • "The installation is not that complex."
  • "The database needs improvement."

What is our primary use case?

We primarily use the solution as a monitoring tool. We use it mostly for looking at changes in the resources' behavior. Pretty much it's the use we have primarily. The second one is to provide a report of the total consumption of the resources that we use. We pretty much have to monitor systems.

What is most valuable?

We haven't played with many options. I know it offers a lot of different plugins for certain solutions, such as a VPN monitor and also website monitor. We haven't configured those as we are under the management direction, and if they don't allow it, pretty much we use the options that we have and the plan for the department. 

The simplicity of the software is great.

The configuration is not hard to handle. 

The installation is not that complex. 

The best part of the tool is the simplicity of the tool itself.

The product can scale well.

What needs improvement?

The database needs improvement. They use plain text for the data. That's probably not a concern for them, however, sometimes we need to enhance some of the reports and we cannot do that. If they move to a transactional database, it will be better for users to get access to different kinds of reports. Right now, it's pretty straightforward in terms of what you can do, and you cannot apply customization or get specific data.

They have something called maps where you can configure or set up a view for the different devices. They have different options than the ones that we have, such as a pie chart option, and likely offer different kinds of graphs. It would be nice to show you the real-time status using these graphs. 

For how long have I used the solution?

We've been using the solution for about three years at this point. 

What do I think about the stability of the solution?

The stability is great. There are no bugs or glitches. It doesn't crash or freeze. The performance is good.

What do I think about the scalability of the solution?

The scalability of the product is quite good.

How are customer service and support?

I contacted technical support in the past. The few times I got a pretty straightforward answer, although the service was probably not the fastest. It was by email, which can be less immediate than a phone call. In general, however, it was good.

Which solution did I use previously and why did I switch?

We're also using OneView for HPE BladeSystem for monitoring.

How was the initial setup?

The product was easy to implement. The simplicity of the tool is the key to successful sales on this monitoring solution. All the options are straightforward for the users as well. It's not that complex to implement.

To fully deploy the solution into our environment took a couple of days.

What other advice do I have?

We're using the latest version of the solution. We updated the version less than a month ago.

I'd advise potential new users, if they are looking for an easy tool to deploy and manage, it's the way to go. If they are looking for complex reports, I will say stay away from this product.

I'd rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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JulianRodriguez
Senior Network Engineer at Axesat S.A
Real User
Top 20
An easy initial setup with good stability and great reporting capabilities

Pros and Cons

  • "The initial setup is pretty easy."
  • "The licensing policy needs more flexibility."

What is our primary use case?

We use the solution to recollect data from past equipment.

What is most valuable?

The solution's most valuable aspect is its ability to make reports. We appreciate that in the tool. It could be to relay corrupt data information, and we tell ourselves that it's gone, however, tools for that are expensive in terms of the labor. To perform your analyses with this solution is easier. We can recover past data and make analysis effectively.

The initial setup is pretty easy.

What needs improvement?

The option to perform cross-correlated information about the server, I think could be better. This tool doesn't have this.

The ability to get another license if you need another tool, or to license specific aspects that may not be covered under your existing license could be better. Right now, it's not easy to switch contracts. The licensing policy needs more flexibility.

There may be some scalability issues.

For how long have I used the solution?

We've used the solution for several years at this point. It's been a while. It's been as much as perhaps nine or ten years now.

What do I think about the stability of the solution?

The stability is there when you implement this generic service. We had to migrate in a bad scenario, due to the fact that we suffered from several issues. I still implemented it in one server to collect all the information. The product worked well and maintained its stability in general.

What do I think about the scalability of the solution?

While I've never tried to scale the solution, the potential to scale looks fine. It's pretty dated, however, and I'm personally looking for another solution for that aspect.

We have about 20 people using the solution currently.

We're actually in the process of looking for another tool that would be able to collect information for us. I'm not sure if we'd increase the usage of this tool for that purpose.

How are customer service and technical support?

I've never dealt with technical support. We have an IT team that deals with issues and any problems are typically handled internally. I wouldn't be able to comment on their knowledgeability or responsiveness due to my lack of experience dealing with them.

Which solution did I use previously and why did I switch?

I don't recall using a different solution in the past.

How was the initial setup?

The initial setup isn't overly complex. It's straightforward.

The deployment took about three weeks across ten servers.

What about the implementation team?

We handled the implementation ourselves in-house. We didn't need any consultants or integrators to assist us.

What's my experience with pricing, setup cost, and licensing?

I don't deal with the licensing or billing aspect of the solution and therefore can't speak to the exact costs of the product.

Which other solutions did I evaluate?

We might be considering looking into other solutions in the future.

What other advice do I have?

We're a customer and end-user. We don't have a business relationship with the company.

This solution's deployment is in the server through our machine. We have maybe eight or ten data machines with it.

I'd recommend this solution for larger implementations.

Overall, I would rate the solution at an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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