PRTG Network Monitor Valuable Features

Anton James
IT Manager at Silverstring LTD
One of its valuable features is the fact that it handles multiple operating systems. I've started moving over to Linux and away from Microsoft. Having the guys try to catch up on their Linux skills, it has been good to have a backup to make sure that we're not missing anything. It's definitely helped us a few times to make sure that stuff hasn't fallen over. And I like the fact that it tells me when things are about to fall over, which means I can preempt it and not have to wake up at three in the morning to fix it. The Desktop app is good, although it's a bit in your face at times, but that is what you need. I normally just have it installed on a monitor in the background, so it doesn't keep flying up on my computer when I'm in the middle of an email. Other than that, it's really good. The overall feature is set is very good. Originally, there were a few different solutions that we were looking at. I looked at the features that PRTG had and I bought it. I realized after I bought it that it could do a lot more than I wanted it to do, which was a godsend because I was looking for another bit of software to do just part of what it was doing. I managed to get a complete system. We don't use the ticketing side because we have our own ticketing from our managed services, but for other customers, big or small, I can see how it would help out massively. View full review »
Anthony Grant-Marston
Network Engineer at a tech vendor with 51-200 employees
The product is easy to use. The web interface is fantastic. It is very easy to create a user, giving it to someone with little explanation of how to use it. That is its biggest strength. It is very colorful. We have used it in quite an open office environment. We have screens on maps that we've made, which is great when customers come in. It gives them a clean visual. There is a great variety or sensors. We use the custom SNMP sensors quite a lot, where you can import MIB files. The sensors has some cool little tools, as well, which you can use for modifying MIB files and importing them to PRTG. It is nice to have one place where all the information is right there in front of us. The capacity planning is quite good, as you can monitor the CPU increase over time. While it is a manual process, we can go in and correlate it against an increase in user count, etc. The feature set is very strong compared to other products that I have used. It's great, because it does everything that we need it to do. It's easy to use. It looks great when you present it in an open office environment. If you have it onscreen, it displays the information nicely. The ability to set thresholds against sensors are great. View full review »
Lewis Stonier
Engineer at Datacentreplus
* It's really easy to use. * You can see as soon as there is a problem and you can track it down pretty quickly. * You don't have to go through loads of options to find when something goes wrong. It's very easy to manage when you've got time to do some work on it: things like adding devices, adding groups, adding sensor clusters, and being able to clone and move stuff around. I really like the Desktop app. I'm not a big fan of the web app because I've had some browser issues with it. Since finding the desktop app, I have used that exclusively. Thinking about the overall feature set, I've had no problems with the features that I use. It hasn't happened that I've thought, "I wish I could do this," without being able to usually find an option to do it. Among those options are things like multiple users, different types of reporting, and different actions that occur after a sensor starts. There's always been something in there. I wanted it to auto-confirm when an error does come up in the test lab and, on PRTG's website, they had an API string to do that. Everything that I've needed to do, I've been able to find in the program or on their website. View full review »
Learn what your peers think about PRTG Network Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
448,290 professionals have used our research since 2012.
Callum Williams
Systems Engineer at Converse Pharma Group
The nitty-gritty that you can get down to in terms of monitoring individual things. While seeing if the service or hard drives have halfway fallen out is fine, being able to monitor stuff with custom scripts (such as SQL scripts) and know whether your data warehouse is built in the morning, this is something which ticks all the boxes for us. The sensors work as they should. There are hundreds of thousands of them with custom scripts that you can put out there to do different things, like file counts, monitoring SQL Server databases, and specific entries. There are a plethora of sensors out there that are really cool. It gives us feedback on our servers. For example, we've an ERP server which we monitor for certain files, and it allows us to go back and see that we had an influx around dinnertime or lunchtime of a certain number of files, so this was a busy period. It also provides us the feedback to go back to the business, and say, "This is a busy period of the day for us. Are there any resources that we need to ramp up during that time?" View full review »
IT Strategy, Management Consulting, Training and Development at Convergent Wireless Communications Pvt Ltd
PRTG Enterprise Monitor comes with built-in analytics capability. This means that if there is an incident, it not only tells you that there is an incident, it will also tell you the root cause. For large networks, this is beneficial as the network team can easily home onto the problem directly without spending time searching for the root cause, which allows them to attend to the problem as the alerts come in. Having an Alliance program is very valuable. The Paessler Uptime Alliance Program focuses on making the core network product, which is PRTG, progressively better. It also combines capabilities from any partners in the ecosystem. For example, we have UVexplorer (a US-based company), taking care of network discovery, network topology mapping, and network asset mapping and we have other partners, like CORP-IT, that provide us with the plug-in to monitor SAP and sensors. In other words, it's an ever-expanding network management system. If you can get everything into a particular environment, you can monitor your factory automation systems; however, they also need to be monitored for maintenance purposes. If you intend to automate factory information, you cannot afford to fail. Monitoring the equipment and receiving dashboard alerts for maintenance is highly advantageous. This is a great feature of PRTG. Currently, we are competing in the market with SolarWinds and ManageEngine. They are good, but we come out winning. From a security perspective, PRTG provides you complete Secure Socket Layer-based access. If you're monitoring your network or a private network using a BLS cloud, security is automatically ensured because of the way you're deployed. View full review »
Jon Bowler
Cloud Engineer at Software Cloud Limited
* The alerting is the most valuable feature. * I also like the iPhone app. I get alerts in an email on the iPhone app. * There are plenty of sensors for what we need. It's great. View full review »
Daniel Cattigan
Infrastructure Team Lead at a leisure / travel company with 501-1,000 employees
The dashboarding is simple to use. We have one of the full dashboards, which is shaped like a donut. We call it the donut doom. If we ever see red on the donut doom, we know we need to respond quickly. It's a good, solid dashboard, which is really good for us. There is a simplicity to setting up the extra sensors. It's really easy for us to build infrastructure and start monitoring very quickly. The sensors are very simple to use and quick to deploy. I love once the credentials are added at the higher level that we can simply ignore the credential side of things and not to worry about them. You put them in at the top, then they filter down through to all of the various platforms. We use the remote probes a lot for our branch offices. Instead of deploying the full instance of PRTG, we'll put a remote probe out there. This simplifies the whole deployment for us. We use a lot of NetFlow sensors for our network equipment. Those NetFlow sensors help us to determine how much of our pipe is being used for particular applications. We use this quite a lot. The feature set is brilliant. It does everything that we need it to do. If it doesn't, then there is a nice forum that we can jump on. View full review »
Andy Shephard
Information Security Analyst at a financial services firm with 51-200 employees
The most valuable feature is the dashboard interface. It's very clean, it's very simple to use. The alerting is also excellent, it's just what you need. It's not too fussy, it's not too difficult to set up, and from an operational perspective, the feedback that I get from the guys is always excellent. The overall feature set is good. We're probably not doing it justice. It has an awful lot of integrations which we're just not using at the moment. It's very vendor neutral, very vendor agnostic. I wish we could be using it more, to be honest with you. At the moment we've got an on-premise solution. We're looking to move to the cloud, but we haven't actually explored that with the vendor yet. View full review »
Shirwan Khan
Infrastructure Engineer at Lookers plc
It is a central solution in terms of how to actually use it. It has a very easy dashboard. Everything is concise. We are able to create custom sensors. For different parts of the business, we have many products across many environments, and it works for everything. It is very broad in regards to what it can actually cover. We look after corporate environments for websites and SQL Server, and it's just a one stop solution for us. It also works well out-of-the-box. The remote probes are great because they lessen the load across to the main server. The probes work really well, and we have probably about 15 of them now across all our environments, which definitely increases performance. View full review »
Tim Deighton
Infrastructure Manager at a logistics company with 10,001+ employees
The immediacy of the alerting is the most valuable feature. My role is to keep our network up and running. We have a dashboard in the office and are able to see things almost in real-time, within a minute or two. This is the greatest benefit. The scripting element allows the bespoke option, so I am not just tied in to what is provided out-of-the-box. We have created a few bespoke scripts, e.g., we have tied it into our phone system to do various things, like monitor SIP trunks. The product is flexible, and we can move outside the predefined probes. Although to be fair, there are quite a lot of those to choose from anyway. The out-of-the-box probes generally suit us fine. There are so many out-of-the-box features to look at that there are very few things that we have had to write bespoke scripts for. We don't have a particularly diverse environment to monitor, since it is all very box bound, Microsoft products, and relatively new. View full review »
Chris Bentley
Senior Security Engineer at Fletchers Solicitors Ltd.
The most valuable feature for us is the disk space and CPU usage because we are quite intensive in those fields. PRTG gives us the visibility into those straight away. We've got it set up in a pie-chart with all of our servers down the left-hand side. If everything's green, everything's working. If it's amber, there's a potential issue. If it's red, then we're in trouble, and it's as simple as that. It's a traffic-light system. It works perfectly. Ease of access is important as well - it's all in the product, it's all in the sensors - and it has been great for us. The sensors and probes are great, nice and lightweight, they don't take up too many resources on the system. We just deploy them out and they start reporting instantly. The desktop app is great. We've got it set to auto update, and it just ticks away nicely. We also use the mobile app as well. Various members of our infrastructure team have got that app on their mobile devices, so when they're out of the office they can check up on the estate, as well. We can do 24/7 monitoring. View full review »
Adam Brown
Network Administrator at a construction company with 201-500 employees
The best feature is that it lets me know what is going on. I need to know if something has gone down, I need to know if something is running very slowly. PRTG tells me that. I like the dashboard and the new feature which makes it a black dashboard. I also get emails and notifications, which I love. The sensors and remote probes are very good. Sometimes they pick up far too much information, but I'd rather have far too much than not enough, so that's a benefit. They show the performance of hard drives and the like. How fast a process is going is critical information for our service. We have a 24/7 business so I need to know what's going on 24/7. View full review »
Antony Gouldstone
Infrastructure Manager at a non-profit with 1,001-5,000 employees
It is easy to use and intuitive, which is really important. It does what it says on the box by giving you a visual of the state of what is going on at any one time. The feature set does what it says on the box. It does the monitoring well. It doesn't try to do anything which it is not supposed to. It does what it does well. There is a good selection of sensors and probes in it. View full review »
David Ashcroft
IT Infrastructure Engineer at Runshaw College
The sensors work well. View full review »
IT Coordinator at ENGIE Renewables Ltd
One of the things I like is the fact that I can use it on my mobile phone. I use the mobile app and it alerts me if there is a problem. Obviously if I'm not in the office or available to get in. I can monitor it externally and am able to deploy resources to sort things out quickly. The fact that I can use custom MIB files to customize my sensors for the things that are not there as a default is a good feature as well. I use the Desktop app all the time, it's constantly on my taskbar so that I can monitor things. If there is a problem, it flashes up red and lets me know there's an issue and I get to deal with it almost immediately. View full review »
Group Information Security Manager at a comms service provider with 201-500 employees
One of the valuable features is the diversity of metrics available to us to monitor. It's all there, it's all in the box. It's all made very easy, by virtue of it being pre-configured. You point it at the box, pull your credentials in if you need to, and off it goes and does it. A lot of solutions do that, but this just has it all in one box, which is what makes it really good. The solution’s sensors and remote probes are great, spot on. They keep improving them. It's only a problem from time to time when old sensors get deprecated and you have to replace them with a new one, but other than that it's a very good selection. The overall feature set is good. It's diverse, it's all there. View full review »
Graeme Barratt
Network Engineer
The most valuable feature is being notified before we ask if there is an outage. Visibility is the main thing for us, which I can give to my boss. So, when people start asking him for information, he's not on the back foot straightaway. He can say, "Yes, we are experiencing this." We can at least get that information to the ISPs and provide them the correct timestamps and information, then go from there. The sensors and remote probes are phenomenal. We use them for all of our global sites. The problem with our global sites are that they are all VPNs. If the link goes down, you can't monitor other solutions, as it just goes off the grid. Having remote probes allows them to still carry on and get the information that we need when it comes back up, sending the information to us. We have been happy with the feature set, so far. It has compatibility with most of the product that we use, such as Juniper hardware. View full review »
Network Engineer at a financial services firm with 201-500 employees
The most valuable feature is the alerting when there's downtime. Also, the feature whereby it shows when my hard drives are moving towards thresholds that would be considered outages, before they reach that point - that is valuable. That's the main thing we want out of it, a warning. The Desktop app is fine, it's easy enough to use, it installs relatively easily. It's lightweight, it sits in the corner, and it pops up if there's a real issue. I tend to use the web interface to actually do any of the work within it. But the Desktop app sits there in the background and it works fine. The sensors are good, there's a large availability, and they provide relevant information. The way those sensors are deployed allows you to modify and tweak them, based on what you want to achieve out of them. But you can equally remove sensors with relative ease if they automatically include things that you don't want to monitor. View full review »
Paul Farris
Infrastructure Analyst
Some of the valuable features include the following. * Ease of use. The authentication links into our standard Active Directory authentication, which is very good. * It's got a wide variety of sensors that can be applied to many different aspects of the service to monitor them. There's a very good selection. * The remote probes are very useful. They allow us to provide a reference across different areas in the network. In trying to localize issues, that's very useful. * It's web-based, which is a big advantage when you can access it from anywhere. * It's very reliable. * It's independent of other equipment, so it's not going to fail due to anything else failing in the infrastructure. * It's got apps as well, so it's accessible, even on your mobile. It's an excellent product. In terms of the overall feature set, it has a lot of features. It can monitor a wide range of aspects of our equipment and it has a lot of options for alerting. View full review »
Security Engineer at a health, wellness and fitness company with 5,001-10,000 employees
The real-time monitoring and alerting are its most valuable features. View full review »
Craig Williams
IT Manager at a marketing services firm with 51-200 employees
The most valuable feature is the notifications. As long as you spend time and think about what and when you want to be notified, it's always accurate. It is always there. I find things out before my Internet provider. Without all of the sensors or out-of-the-box functions, the notifications just don't work. For a small companies like us, it keeps an eye on our different offices and the few cloud servers that we have. We don't worry about them because the job is done. The remote probe is fantastic, particularly since they started adopting. You can run them on smaller hardware. All of the sensors that I have needed in their adoption of some specific cloud have been great. The general server/client infrastructure is well done. View full review »
Engineer at a tech services company with 5,001-10,000 employees
The feature I like is that it can easily do a lot of mapping. I can easily access the maintenance map and the four control maps. By looking at it I can roughly know why the system is behaving as it is, and I can click to the second or third layer to identify the fault. I also like the 365 days statistical graph. These are very helpful for me to analyze the flow and to record the trends. View full review »
Systems Specialist at a manufacturing company with 1,001-5,000 employees
Speed of deployment is one of the most valuable features. It's really quick to install. You can also scan whole subnets or different networks and it comes back with a full scan of what you've got on your network. It allows you to do different verticals. There are different ways you can monitor things with custom sensor probes. It's really adaptable to your environment. The solutions sensors and remote probes are very good, quite thorough. My overall impression of the solution's feature set is that it's a great product, especially the mobile app. I'm on call and I get push notifications, so it gives me a heads-up before there are any issues that get reported to me by users. It's all good. View full review »
Cybersecurity Engineer at a tech services company
It is pretty simple to use, which is always a good thing. It's been very reliable in updating us if any issues crop up. The sensors and remote probes seem to work absolutely fine. They don't seem to take up, if any, resources on the machines, which they keep an eye on quite nicely. The solution's feature set is very good. It seems to be extremely reliable and all its features work. There is less for us to do, because it does what we need it to do. View full review »
Matthew Hancock
IT Manager at Berrys
Its proactiveness is its most valuable feature. We already know when we come in, in the morning, if a server or site is down, as opposed to someone telling us. Before, we'd have to find out ourselves, check it ourselves, which we were not likely to do, realistically. I wouldn't come in, first thing in the morning and see if all the servers were up, are all the sites were up. It was not the first thing I'd do. The sensors and remote probes are good. I've used them for a while. The sensors are good because you can change the length of time before they notify you. One of the problems we used to have was that we had it on 30-second alerts, so as soon as there was a slight network blip we would get an email. What's good is that they're adaptable. Overall, the solution's feature set is really good. I've probably only used about ten percent of it. We use the Ping sensors and the bandwidth utilization sensors. We don't use half of the rest. What we are using is fairly key to what we do. View full review »
Darryl Potgieter
Head of Technology Architecture - Head of Network and Security Centre of Excellence at a paper AND forest products with 10,001+ employees
The most valuable feature is the ability to span multiple technologies and multiple vendors. For example, we have an HP Server, but we do not need an HP Server monitor, or a separate storage monitoring system that is specific to HP. We are able to use this solution for a centralized, multiple-technology safe. View full review »
President at a tech services company with 51-200 employees
We like the solution's report writing and the way that it compiles the system's information from around the network and brings it all back into the central site and the interface. View full review »
Engineering and Pre-Sales Manager at a tech services company with 11-50 employees
I really love the snmp library. It gives the flexibility to discover data and metrics about my interface and data server. View full review »
Moustafa Habashy
Network Department MAnager at Engineering Consultants Group S.A.
It gives me a live view of the traffic on the WAN. It produces reports on errors and faulty devices. It also produces a lot of logs on what is afoot. I can produce many reports using it. View full review »
Learn what your peers think about PRTG Network Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
448,290 professionals have used our research since 2012.