PTC Integrity Customer Service and Technical Support

SoftwareDevlpr67
Software Developer at a transportation company with 10,001+ employees
They don't really have good technical support. The online community is also somehow missing. Very few people are still using it or posting about it online. If you have an issue that you want to resolve without contacting PTC, you'll have trouble finding people online to watch that can teach you how to use it. Technical support on their side was a little bit harsh. I was involved directly in discussions with them when talking about Agile and Agile tools. We didn't receive much help from their side on this topic. View full review »
reviewer1282683
Global Service & Delivery Manager at a manufacturing company with 10,001+ employees
My team has been in touch with technical support but I have not heard any feedback in regard to things like response time. View full review »
reviewer1253193
Head of ALM Department at a transportation company with 1-10 employees
Technical support is excellent from PTC. View full review »
Find out what your peers are saying about PTC, Atlassian, Microsoft and others in Application Lifecycle Management (ALM) Suites. Updated: March 2020.
407,401 professionals have used our research since 2012.
Jeevan
Technical Leader at a manufacturing company with 10,001+ employees
Technical support is good although sometimes it can take a while before we receive a response. View full review »
reviewer1293987
Project Leader at a transportation company with 10,001+ employees
The technical support is very good. View full review »
Find out what your peers are saying about PTC, Atlassian, Microsoft and others in Application Lifecycle Management (ALM) Suites. Updated: March 2020.
407,401 professionals have used our research since 2012.