The product's performance needs improvement.

At some point, the server got cached and we faced several issues that impacted our customers. We would like to have this resolved. 

The reporting for this solution could also be more accurate. 

The initial setup is a bit complex.

The documentation needs to be improved. There are a lot of details that are missed which makes it confusing. 

The ability to handle SAML integration for authentication is also not that straightforward.

The ability to handle the server authentication documentation is poor.

The GUI needs to be a bit better. It could be updated. It needs to be better organized and more accessible.

The integration with other vendors needs to be improved upon.