I use the product to monitor some servers and desktop PCs on my internal network.  

Mainly, I use it to get notified of certain events, like a server being offline, or a certain service being stopped, or when my public IP address changes.  

It also does things like monitor event logs for certain events, monitor for disk space usage, memory usage and CPU usage, and so on.  

There are many things it is able to monitor that I really haven't needed to use for my purposes, such as managing updates, remote access, and more.

This solution is primarily for IT infrastructure monitoring. We distribute this product to our clients. We are customers of Pulseway and I'm a cyber security analyst L2.

I've used it for the support of the users inside the company.

There were several use cases. For example, if anyone is reporting any issue, such as some issue with their laptop, or some pop-up where it requests for admin credentials, I could just jump in directly to their laptop. I was able to remote control their laptop. That was use case number one.

The second use case was for working with the user laptops. For example, I was able to do manual deployments, including if the wifi passwords had been changed and we could not reveal the password. We would just deploy it manually by clicking one button, and writing some script in the Pulseway, and just deploying it without the users' notice.

I also have been able to see what's happening on the user's machine if someone has a high CPU level. I was also able to see a list of the applications installed on their machine and if there is any antivirus.

It is a systems monitoring tool. We monitor the performance of the endpoints by checking the Pulseway console. If a particular endpoint is over 90% then it sends me a notification. We remotely control our systems through Pulseway. We do Windows upgrades through the console. It monitors the system and shows the real monitoring of the systems. It also lets us know how much memory is being used.