It is difficult to pinpoint something that could be improved. We use Pulseway as an MSP for multiple customers. The system is built from the customer's perspective. This allows us to make automatic scripting for extra features. When we make a script for a typical customer, the script is available for all our customers. However, the solution does not allow you to make a script for just one customer, so it would be great if that is improved.

It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop. It's nice to be able to do things remotely using my phone; however, in many cases, it would be very helpful to be able to do things from a desktop or laptop computer. This would be especially useful for things like remote access to computers. It's too hard to do much on a Windows computer using a tiny phone screen. Being able to do things from a desktop or laptop computer would be much more productive.

I'd like to see an improved GUI and the solution should include a process of monitoring VOIP calls. I'd like improved response time from the technical support and to have the VOIP monitoring added in the next release.

Sometimes the speed is a problem. When I've been remote controlling people, from time to time, there were some issues with people in Hong Kong. I was just clicking one thing, and it took some time to work. For example, if I tried to remotely open a folder on the user machine, I’m waiting about six or seven seconds before the folder will be opened.

There are some bugs or glitches.

Remote Desktop Assistance for Mac endpoints - not having this functionality is a major inconvenience in having to have two systems for clients using this platform. If the product had this functionality it would get a 10/10 rating from me.