The most valuable feature is our monitoring system. When something is wrong with our customers, we see it on the service desk. We also have TVs in our building so everyone can see what's happening with the customer.

Another valuable feature of Pulseway is that it gives you remote control and has a mobile app. For example, when a customer calls on the weekend for an expired password, we can easily update the password policy via the mobile app. So this solution allows for 24/7 support and is very handy.

The most valuable feature is getting notifications on my phone whenever there is an issue in my internal network. 

It has also been helpful to use the features which allow me to monitor activity on my computers or to reboot a computer remotely.  

There are so many things Pulseway can do. However, I have not really had a need for most of the features. My internal network is fairly simple with 2 Hyper-V servers running six or eight VMs. Things are fairly stable in my environment, so I haven't needed to get too sophisticated with Pulseway.  

The solution has great workflow and server modules. From there, you can monitor your active directory, exchange server, Windows roles, and even Linux-based solutions. They provide a lot of features; it's good and easy software. I like the network feature which allows the addition of router switches and the ability to update variables. I'm able to build some SNMP OIDs to check on the monitoring status of network devices. At the time of patch management, you can also update your software for third-party softwares. You can select the application as well as customize your own application and install them on the PulseWay dashboard. Compared to other solutions, Pulseway is straightforward and easy to set up.

I found Pulseway very handy and useful when using them for online support when someone is in another country. For example, my work is based in Prague. However, I’d support someone in the States or someone from East Asia. It was a great tool. I was able to check everything at the same time.

From the IT support perspective, remote controlling is the most valuable aspects. Pulseway was good as I had admin access. I could just remote connect, and I was able to jump into the user's machine. I could set PINs remotely. It was convenient.

The setup is simple.

We like the patching of the window updates in the client's systems. You can automatically do updates with a single click. There are automatic tasks. If you want to run a script in a remote system then you can do so. There are many aspects that make the work for the administrator a lot easier. 

They have made a lot of improvements. We have a lot more reports, there are more automation options and better scheduling features. You can schedule workflows, which tasks you want in your workflow.

The Pulseway Dashboard's functionalities have become critically integrated into our workflow processes. Overall a reasonably priced and robust RMM solution for most applications.